OSX 10.8.5 cannot detect LaserJet P2055DN (worked previously for several years, now won't)
I have a MacBook Pro running OSX 10.8.5 (Mountain Lion) and a wireless network conencted through a D-Link DIR-655 router, which has the cable modem connected to the WAN port and the printer connected to a LAN port.
I cannot add my HP Laserjet P2055DN as a printer, either wirelessly with the printer connected to the router, or directly to the MacBooks's ethernet port. There are no error messages: the printer just does not appear as a choice in system settings\print & scan.
I deleted the printer and tried to restore it in the System Preferences, but it's not on the network. I have tried resetting the printer. I have reset both modem and router. I have powered everything up and down in various sequences. I ran network diagnostics. Nothing enables the printer to be detected.
I have checked for a driver among the downloads available from HP, but the 2055DN support page links to Apple SU. I cannot download any newer drivers from Apple. Without seeing the printer on the network, I cannot choose the driver that's already installed.
When I turn the printer on, there is the green light, and no error messages. I previously reset the printer to it's default configurations, but that knocked it off the network for our Windows 7 PC in our other office as well.
How can I get the printer to show up on my network so I can choose it on the MacBook? Thank you.
Hello ericinLA,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP LaserJet P2055DN is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Support Center.
I hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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