OSX 10.8.5 CC Desktop App window empty

Hi,
I have the following problem. I used After Effects CC for a customer project and wantet to browse the text animation presets. The system told me, that Bridge is not installed. After logging in at the Adobe CC homepage and clicking on the download button for Bridge I got the message: Unknown Server Error.
I than followed the steps on the adobe page to solve the problem and updatet the CC desktop app to the newest version. After that the app window simply stays complete empty / blank. Several restarts, deinstallation and reinstallation of the desktop app did not help. The window is still empty.
When I now click on the Bridge download button and accept opening with CreativeCloud(URIHandler) with another click, nothing happens. The window is empty and I cannot install anything.
I also tried the second solution on the CC page with deleting the opm.db file in the folder: Library/Application Support/Adobe/OOBE
But unfortunately there is no file with that name...?
The system, java etc. is also updatet to the latest versions
Please help.

Thanks for the reply.
I have quit and reopened the cc app several times without success.
Meanwhile I deleted the complete OOBE folder, deinstalled the CC application and installed again. Nothing changed.
When I turn off networking, the app works like expected and I can see the relevant menue with all menue points. But without network I cannot use them. When I turn on internet access again, the window remains blank after searching and probably finding network.
At the moment I cannot launch any CC application because the system identifies me as a test-user - at least that is what I think. If I could login using the cc desktop app, the programs should start as normal. But unfortunately the window is still blank.

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I've been a CC member since the start; about 6 months ago the CC desktop app on my main desktop PC stopped showing the latest versions of most applications (for example Photoshop, Illustrator, etc., only showed the 'CS' version), and stopped giving me alerts of updates. It still works fine on my (much lower spec) laptop.
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Any ideas welcomed as to how to resolve this; I'm at my wits end ...
Ian

Thanks for the reply Rave, but unfortunately that does not address my problem - my PC comfortably exceeds the minimum spec for the applications.
Of the three onward links from that page -
(1) "For additional information please see Creative Cloud Help | Missing CC apps from my Creative Cloud Desktop app" is a dead link (>"Sorry, this page is not available")
(2) "If you have confirmed that your computer meets and exceeds all of the listed System requirements then please see CC desktop lists applications as "Up to Date" when not installed." I had already worked through the 'solutions' on that page, culminating in the (bad) advice in 'Solution 4' which is what has got me into this current mess;
(3) "If you have already have Download Adobe Creative Cloud application you can use Download Center : Adobe Creative Cloud for your Product Download." isn't helpful as the download links send me back to the CC Desktop app, & it still won't allow me to download the 'CC' or 'CC (2014)' applications.
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Desktop app window is blank

My desktop app fails to open and show any content. It does not "hang," it simply stays blank. I have downloaded and installed the app twice and it is still blank, restarting the computer each time. I am unable to update or sync any of my CC programs.

Hi PacosMother,
Please refer to the threads below where this issue has been fixed:
1. New Creative Cloud App unusable: it's blank!
2. https://forums.adobe.com/message/5510766
3. https://forums.adobe.com/message/6025907
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Regards,
Sheena

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Here's from the PDApp.log:
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully opened opm session, db location:C:\Users\Tommy\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | OPMWrapper allocation succeeded
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | This product version is for GM
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing registeration of client to group
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing IMS_registerClientToGroup..
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Performing opm_getRecords...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | returning size of value as:12 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Registered Client to group successfully!
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing fetch default user for clientID...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:ACCC_CS7
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | P7Native | | | 19248 | failed in IMSLib's fetchDefaultUserInfoForClientId function, in getDefaultUserForClientId
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing releaseData...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Unable to find default user for client_id: ACCC_CS7

Adobe Creative Cloud Desktop App Window Blank, Windows 8.1 (Resolved)

Platform: PC
OS: Windows 8 (8.1)
I needed to download Flash, so I searched for my Desktop Application Manager. Opened the Creative Cloud App, and saw this:
I waited for it to "load" but nothing ever loaded. I clicked the gear to see if I could log out and log back in, but just saw three practically useless options:
[Help, Pin to Notification Area..., Quit]
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Type %appdata%
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Cut opm.db and paste it to the desktop.
>>If you receive an error, open the task manager and close ALL Adobe processes, then retry.
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Log in. (ta-da!)
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I hope this helps someone avoid the long wait time for customer service to fix this error that seems to have sprouted after some update corrupted the opm.db file.

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

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Hi All,
Second time this has happened with an update to Creative Cloud Desktop App (Windows).
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Last time this occurred I seemed to get some loss of files.
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Hi Mark,
as you correctly point out with the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
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The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
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This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
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Hello!!!
Good Day to Everyone.
I'm clkwong@ and cho leung Kwong@ in Hong Kong.
I have an imac and a macbook air , both of them is installed mac osx Marveicks.
I download chroimium for mac Marveicks on both machines and install chrome remote desktop on both machines.
When I have openned the chrome remote desktop and it was been logged in gmail account, after accept the authority , then I choosed the option in chrome remote desktop --> my computer.
It needs to input pin (any 6 numbers) and input again , then ok.
After that the cloud needed to confirm the pin!
And then I used the macbook air and opened chrome remote desktop and choose the logged in gmail account computer and
comfirmed the pin.
Amazing, something happened, I could use the macbook air to operate the imac.
For the above my experience of chrome remote desktop of chromium for mac osx Marveicksv use, I have an idea for remote access as follows :-
1. I can use iphone 5 series with 4G lte/advanced and apple remote desktop App for ios 7 to connect to home's apple computer through icloud.
2 . I can use iphone 5 series 4G lte and icolud with home's apple computer Internet share as wifi router to operate home's appliances which have wifi devices with App.
3. I can use iphone 5 series 4G lte and icloud to operate with home's apple computer for 4K video downloaded from website and stored in home's apple computer with usb 3.0 external Hard Disk.
Thanks, Jesus loves.
reported by clkwong@ in cloud!!!

Hi Shay,
Thank you for posting in Windows Server Forum.
Please check that required ports is opened for remote desktop (port 3389)?
Are you performing remote desktop with IP address or Hostname?
Did you find any specific error for your case?
Also there is required network connection available. If you can successfully connect with IP address then there might be issue with Hostname resolution for your server. From your description it also seems that there are some credential issue occurs for you.
Please try with domain\username and verify.
You can also try URI scheme for connecting, for more detail refer this article.
Remote Desktop Client URI Scheme Support
http://technet.microsoft.com/en-us/library/dn690096.aspx
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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Here is a discription of the problem. Please consider that some of the wording might not be correct, as I do have to translate the error message from German into English.
Using OSX 10.9.2, when clicking inside the adobe desktop app (top of the screen bar) on the tap "apps", the following screen (screenshot) appears, which states, translated from top to bottom:
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I am sorry Romsinha but this doesn't really help.
I already restarted the desktop app and while I am obviously online and connected the problem (error message) remains the same. Information within the "home" tap is recieved/loaded (little blue spinning wheel) stating that various apps recently have been updated. Yet the same loading wheel within the "apps" tap results in an error. My best guess is that some internal link within the app is corrupted, leading to a source on a server that can not be reached.
UPDATE
I clean uninstalled adobe creative cloud as discribed in the article you provided (using the cleaner tool) and even uninstalled the browser plugin. After downloading and reinstalling creative cloud the problem however remains the same. "Apps" tap still shows the same problem. "Home" tap now displays the following:

Creative Cloud Desktop App refuses log-in for Windows 8

I've been getting this "unknown server error" for 4 days on my windows 8 creative cloud desktop app. I cannot install other CC aps until you resolve this.
-- This has been a problem ever since creative cloud FORCED me to "upgrade" the creative cloud desktop app last weekend.
The Desktop CC app worked fine before the forced upgrade.
The error looks like this on my screen...
http://s24.postimg.org/rta8cf9dh/retry.png
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I'm using windows 8, AND I've already tried the following...
1. re-installing creative cloud from the creative cloud website (did it 4 times now)
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Thanks,
Barry

Turning off "Enable Protected Mode" in the Security Tab of Internet Properties allowed the Creative Cloud Desktop App to function properly. I am still looking for a better long term solution that does not put my computer's security at risk.

Windows App Certification Kit - Test Fails for Validate Desktop App at "Write appropriate Add/Remove Program values"

Hi,
I am trying to validate a .Net Framework 4 WinForms application for use in the Microsoft Partner Network portal.
I am using Windows App Certification Kit 3.4 for Windows 8.1 , and the Validate Desktop App option.
To build the package I am using InstallShield 2012 SPR Limited Edition (for Visual Studio), and the validation fails
only with the following error (please also see the attached image):
Clean reversible install test: Failed to Write appropriate Add/Remove Program values
Error Found: The registry population test detected the following error: app didn't create the required registry entries.
A non-optional value 'DisplayName' is missing or invalid (same for 'Publisher', 'ProductVersion')
Please note that I have filled in all the publisher/product details in the InstallShield project, on the General Information page.
Also I have tried to use the Microsoft Visual Studio Installer Project for VS2013, and the validation failed with the exact same error.
(https://visualstudiogallery.msdn.microsoft.com/9abe329c-9bba-44a1-be59-0fbf6151054d)
Any help would be very appreciated.
Thank you.

You may need to add the necessary info to the app’s Windows Installer package so it can configure Add/Remove Programs in Control Panel correctly. Setting these properties automatically writes the corresponding values into the registry. From the picture,
you are missing some necessary information about your desktop app.
Also You need the correct admin permissions to write to the registry.
Please refer to this thread:
http://stackoverflow.com/questions/21182856/windows-app-certification-kit-test-result-app-didnt-create-the-require-regist
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OSX 10.8.5 CC Desktop App window empty

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