OSX Lion won't download?

Hi All!
I have two Macs, one Mac mini which is up to date running OSX Mavericks, great.
The other is a Mac Pro, running OSX Snow Leopard which I'd like to upgrade to Mavericks, ultimately.
The Mac Pro is an 8 core, Intel Xeon processor with 24GB of ram so it meets spec requirements as far as I can make out when I checked with Apple.
Both these Mac's are authorised to the same Apple ID (mine) and they both download updates to software from the app store. They are the only 2 of 5 Mac's I have authorised to my Apple ID. Maybe it's worth mentioning that they are in two seperate locations, Mac Mini at home, Mac Pro at the office.
When I try to download OSX Lion on the Mac Pro it asks for my Apple ID password which gets accepted, then the icon flies to the dock. When I mouse over the icon it says 'Downloading' but does nothing else. After 15 minutes or so the icon occasionally dissapears.
What's going on? Please help!
Thanks,
Ian

Then, http://www.apple.com/support/mac/app-store/contact/. They're responsible for making this abysmal delivery system work.

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