OSX Maverick & Photosmart c309a scanning problem

I have upgraded to MAC OSX Maverick 10.9 .
Before installing MAVERICK I was able to scan and save no problem, but now I can scan but not save, error message saying "ensure file is not write protected".
So I deleted the HP SCAN software intending to download the latest version...... but I can't find HP SCAN software on hp.com and MAC SOFTWARE UPDATE doesn't show any updates available ......
a) is anyone else having this SCAN SAVING error? solution?
b) anyone know where I can download the HP SCAN software?
Thanks!!

Hi Jezza2013,
I'm sorry to hear that you are having issues scanning with your Photosmart C309a since upgrading to Mac OS X 10.9.
I have included a document on scanning with Mac OS X 10.9 Maverick.
How to Scan: OS X v10.9
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967506
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Photosmart C4795 Scanning Problem

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Is your operating system listed correctly?

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Hello there @BTAMEX ,
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Also see this post by @Bob_Headrick that sums up the information I would need from you!
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Click the “Kudos Thumbs Up" at the bottom of this post to say
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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You are welcome.
Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Feedback
Some people have solved this by restoring their previous driver from their backup.

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Hi @twiley ,
I see that you are getting the error message "Waiting for Scanner". The Mac is connected to the router by Ethernet. I would like to help.
Are you having this issue scanning from the Apple Software or are you trying to scan from the printer to the Mac?
How is the printer connected? (USB/Ethernet/Wireless)
The drivers for 10.9 are installed by the Apple Updates.
If you have older HP Software still installed on the computer, uninstall it.
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I have provided a document for how to Scan from OS X v10.9 Mavericks Without HP Software for HP Multifunction Printers.
If you are trying to scan from the printer, try the steps in this document.
A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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This question was solved.
View Solution.

I would try uninstalling, rebooting, then reinstalling the printer software. There should be an uninstall icon in the HP/printer folder in the programs group.
If you have other HP printer software installed that you are not using I would uninstall that as well.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

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