Osx reinstall problem

when i was erase and reinstalling osx online on my macbookpro retina 2012 the system shutdown after adout 20% installation when i tried to restart after two hours a questionmark in a folder shape on the white colour screen what shall i do to reinstall the osx in my mac

Welcome to Apple Support Communities
First of all, hold Command, Option (Alt) and R keys while your Mac is starting up to start up in Internet Recovery, and then, open Disk Utility. Choose your hard drive at the top of the sidebar and verify it, and do the same with Macintosh HD. If they are damaged, repair them.
Then, close Disk Utility and reinstall OS X. Everything should be working properly. If you don't see the drive in Disk Utility, it's damaged, so take the computer to an Apple Retail Store or reseller

Similar Messages

OSX reinstall problem + Partioning Issue = scared crazy

Hey everybody. I am in serious trouble so any help would be greatly appreciated.
Here's what I was doing: I was using Drive Genius to add a new partition to my mac so that I can install and dual boot ubuntu. I backed up all my data. yaay. then i started the partition. something went wrong. i lost all my data on my osx partition.
I decided to start anew, create 2 partitions and install the two os's. the problem started when I made a OSX partition and tried to reinstall tiger. the mac verified the disc but it doesnt install the os. I can't understand it. I tried to clear out everything using drive genius and make new partitions but nothing seems to work. Now, i dont have osx let along ubuntu. Can anyone please help? I dont even know where to start. I'm afraid i deleted a partition i wasn't supposed to.

hi barry, thanks for your time.
I'm not worried about my data. It is all backed up. I just need to install the mac tiger os and just get the mac running but everytime I try, it verifies the install disc, tries to install, then tells me an error.
here is the log as it tries to install:
it summarizes all the componenets to be installed like iDVD and garageband and international fonts.
then,
partition map from /dev/diskk0:
# type name size identifier mountpoint
1 guid partition scheme 93 g disk0
2 apple hfs drivegenius 2 g disk0s1
3 apple hfs osx 91 g disk0s2
preparing disk for erase
erasing volume
initialized /dev/rdisk0s2 as a 91 g hfs plus volume with a 8192k journal/n
mounting disk
configouring volume "osx"
preparing disk for os install
cannot make disk bootable at this stage
partition map from /dev/diskk0:
# type name size identifier mountpoint
1 guid partition scheme 93 g disk0
2 apple hfs drivegenius 2 g disk0s1 /volumes/drivegenius
3 apple hfs osx 91 g disk0s2 /volumes/osx
install failed: couldn't prepare volume for installation
it seems to go well and then messes up somewhere.

MacBook Pro with OSX 10.6.6 - Reinstalation problem, apple logo frozen.

Im just trying to reinstall my OSX with the original discs, i also have a reatils disc but for some reason i cannot get into the instalatino screen, everytime i try to do it, the DVD starts loading, the apple logo appears, and stays there forever.
Any idea???
Here are my Computer detail info.
Thanks!
Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B0C
SMC Version (system): 1.58f16
Serial Number (system):
Hardware UUID:
Sudden Motion Sensor:
State: Enabled

Nop,
Yes i believe it but then the optical drive stops reading, and i left it there for 1 hour and nothing happened.
Yes, i can still run my OSX with the hard drive, it works perfect, but if i want to reinstall my OSX i cant get the utilities screen in order to continue with the reinstalation.

OSX Mavericks problems: Applications not opening/crashing before opening. General slowness

I have a Macbook Pro 2011 model, 2.4ghz and 4GB memory running current Mavericks. Has been working completely fine up until the other day.
At first it started acting a bit sluggish, freezing on some apps and them taking a while to open. Then out of nowhere it fully froze to the point where I had to power off using the power button. Since then only core applications will open. Safari, mail, utilities etc all open fine and just run slowly, Safari in particular can take over a minute to load a page. Pretty much all of the other applications won't open. Chrome was the first to stop working, then Word, Pages and some games. I click on them on the dock and the icon bounces up and down but they just never open.
I've searched on this forum and tried some of the suggestions. I tried repairing disk permissions but it hasn't done anything, tried repairing the disk but it hasn't done anything. The hard drive is 1TB and has 400GB of free space so it's not overly full.
The first thing I did when the problem occured was to check activity monitor to see if anything was rinsing my CPU. Everything seemed normal with usage at about 15% with only one app open. After restarting I have the same problem, but now CPU is at nearly 100% usage with only Safari running. Some of the applications I can't actually open are appearing on the processes list but not appearing as open.
Problem still exists during Safe Mode, and I have no current back ups to revert to. All I can think to try is to back up currently with Time Machine and then to Reinstall the OSX or possibly do a full restore. Would the problem I'm facing not come back immediately when I restore to my back up, thus effectively making the restore pointless?
Is there anything else you can suggest to try?
Thanks in advance for any help

Encountered same problem, solved by downloading Prokit 4.5 and installing, then Aperture started right up. Good luck.
http://support.apple.com/downloads/ProKit45

Reinstall Problem - Constant Reboot

I am having a hard time installing OSX to a new Hitachi 320GB 7200 RPM SATA drive (HD20320) on my 13 inch aluminum macbook. The laptop continually reboots when holding down C when install disk 1 is in. I know the drive is good because I put it in an external enclosure and can see it on my wife's iMac. I also formatted it on her mac, OS X Extended. So far these are the rest of the things I have tried:
- Holding D at start up for hardware test - (reboots)
- Hold shift at start up - (reboots)
- Hold Option at startup - shows install disk 1, select it and reboots
- Reset System Management controller
I am running out of ideas. If I don't get it up and running shortly I think I am going to take the drive back to Fry's and try a seagate one. Any help is greatly appreciated!

Alright, just exchanged the Hitachi drive for a Seagate 320GB SATA and am having the same problem. Any ideas?
Just figured it out......user error. Turns out I was using the OS X install discs for my iMac instead of reinstall disk for the macbook (didn't think it mattered). OS X is installing now.
Message was edited by: ksbarnz

OSX reinstall deleted iLife

Greetings!
I used Disk Utility to erase the hard drive and install a clean version of OSX 10.9.5. Unfortunately, ILife suite did not reinstall with OSX. I have an old "CPU Drop-In DVD" with iLife version 11 (for Mac OSX 10.6.3), and I am wondering if I can install this version of iLife on my computer with OSX 10.9.5? If not, I'd appreciate any suggestions for how to get iLife reinstalled on the computer without having to buy a new version.
Thanks in advance for any help!
Mark

Thank you kindly for your reply, mende1.
I should have specified that the iLife DVD came with an older MacBook Pro (purchased 2008 vs. 2010). Given this fact, might there be a problem with installing and updating this version of iLife?
Thanks again for your help.

Forgotten Airbook Password (after OSX reinstall)

I recently reinstalled my OSX from the installation disc to fix a startup problem, which was successful.
After doing this I reestablished the connection to the internet and installed upgrades.
When the Airbook restarted during the upgrades install it prompted me for a password. It would not take the password that I was sure that I had setup. I may have mistyped a password twice without noticing, who knows.
What should I do?
Attempts to erase my Airbook and reinstall prompt for the password.
It looks like I did not enable the "use of AppleID to recover from wrong password" option during the install too.
I am prepared to reinstall from scratch and lose all data because theres not much on the Airbook yet.
Hope someone can help me.

Reset Password.
Follow the instructions in the blue and green boxes.
http://pondini.org/OSX/Password.html
Best.

New Harddrive; OSX reinstall; admin priviledges

My haddrive on my iMac G-5 recently died. I took my iMac to an aurthorized Apple dealer. They had to trash my old harddrive (couldn't even run data recovery) and install a new one. They also installed the operating system (OSX Tiger). However, I have now gone to my Install Discs to install my bundled software (mainly iLife) and the admin dialog box comes up asking for the password. Nothing unexpected, however, I don't know the admin password since someone at the Mac dealer did the install. Am I missing something obvious? It has been several years since I set the iMac up I do not remember the steps I took to set up my account. Any helpful hints or suggestions?

It's hard to really know how to help you. I can simply offer some additional reading material in which you may find a solution:
A.
Assuming that you are using a recent build of OS X, go to /Applications/Utilities and launch the app called Keychain Access. Go to the Window pulldown menu and select "Keychain First Aid". Enter your password, set the radio button to "Repair", and click "Start".
B.
Symptom: After applying an update or some kind of instance where a shutdown occurred, upon rebooting, Mac OS X will demand a password for System.keychain. No password will ever work, not even root.
NOW FOR THE SOLUTION...
WARNING: This assumes that you are competent with the command line AND you have a working copy of OS X somewhere else nearby, preferably on an external disk partition. I'm not going to explain the basics of using the Terminal or how to access both of your systems at the same time. If you are afraid of screwing up, simply reinstall Mac OS X and say a few prayers that it will fix itself (assuming that another Software Update won't mess it up again).
The problem lies with a file deep in the bowels of OS X. It's /var/db/SystemKey. What it does is that it tells Mac OS X how to unlock the system keychain. It only knows the System.keychain specific to the computer, so if you import another System.keychain as a replacement, SystemKey won't know how to unlock it and you'll keep getting the annoying dialogs prompting for System.keychain's password.
So without further ado, this is how to stop the annoying dialogs once and for all:
1. AS THE ROOT USER, you will need to copy over /var/db/SystemKey from a known good system to your problematic system. Make sure that you preserve the permissions (0400). It is advisable that you are NOT booted from your problematic system.
2. If you have a good System.keychain, copy that over to /Library/Keychains on the problem system. If you accidentally deleted System.keychain, you can execute the following (again AS ROOT):
+/usr/sbin/systemkeychain -C -f+
This creates a new, working, empty System.keychain and effectively overwrites the old keychain.
3. Reboot to your system. You will be presented with different, more familiar (Change, Change All) dialogs. If you had any passwords saved in your list of preferred networks, just put them back in.
C.
How to remove and recreate an inaccessible keychain

Can someone help me - OS reinstall problems.

Alright guys, I'm feeling pretty stressed about my situation right now.
Here is what happened....
I have a 13' MBP pro that I bought at the start of 2012. It was new then.
Months ago I attempted to install Windows via Bootcamp, but it failed.
Since then, I have had to press option every time I turn on my machine and select the Macintosh HD to boot up. The choices there were Mac HD (mine), Recovery HD and the Windows Partition that was never used.
I have not been able to delete the partition where Windows was supposed to be installed. Whenever I do, it says "partition cannot be mounted". But this is not my problem. I have just lived with the extra partition and space I can't use.
Today, it turned off on me for no reason. When I pushed the power button, pushed option and slected the Mac HD to boot up, it turned off on me again. Multiple times. So I opened the recovery HD. I attempted to verify, and repair the Macintosh HD multiple times. Every time it failed, telling me to back up my stuff (which I couldn't do because it would just turn off), erase the drive and restore. I tried everything I could think of, verifying, repairing, restarting, etc. To no avail.
So, I erased the hard drive. I have no time machine backup, luckily I did not have a lot of files that weren't copied already, so erasing it was not a huge loss.
Then, I hit reinstall OS X from the Utilities menu in the Recovery HD. It tells me "to set up the installation of os x mountain lion, click continue." So I do. It verifies, and has me sign into my iTunes account.
Here's a wrench in the works: I have recently changed regions. I have moved from the US to South America (specifically Ecuador).
When I sign into my apple account via Recovery HD Utilities, it gives me the message "This Apple ID is only valid for purchases in the U. S. iTunes Store. You will be switched to that store." (I don't know what this means really). So, I hit okay. Nothing happens.
I repeat the steps to sign in, and then it gives me "This Apple ID has not purchased Lion. You must sign in with an Apple ID that was used to purchase Lion." But I have purchased Lion. I can see it in my iTunes on my GF's computer.
How do I fix this? I don't care about having lion at this point. I will take leopard, snow leopard, lion or mountain lion. I am using my girlfriends Mac (10.5.8) with no App store. I don't have any recovery disc, not even snow leopard or leopard.
Any suggestions to getting a functional OS on this machine are accepted and appreciated.
Here are my measley thoughts and/or ideas:
Make a Leopard disc (somehow?) from my GF's computer and boot up using that.
Download a disc image of one of the OS's and boot up using that.
Somehow get to a Mac with the App store on it, download my already US purchased Lion install file and either burn that to disc or thumbdrive to install on my mac.
Throw my computer out the window and never touch another PC again.
Please help. thanks.

Here is an update:
My problem was (among other things) was that I had purchased Lion and not Montain Lion So, I upgraded the other Mac I have access to and purchased the Mountain Lion update. I recovered via internet overnight after making the purchase.
The OS worked for about 6 or 7 hours and then it shut off on me again for no apparent reason. When I rebooted, the computer went to the Recovery OS, with what seemed like no OS installed. I repaired and rebooted pressing the option key looking for a drive with the OS installed, but there was none.
So, through internet recovery I would have waited another 6-7 hours to upgrade the system with Mountain Lion via internet. Instead of that, I made a boot disk with the other computer for Mountain Lion. I made it with an SD card. I followed the instructions carefully.
Using the boot disk I attempted to reinstall. The first few times it would just progress to somewhere near the end and then the install program would close and it would return to the Recovery Option screeen. There was no succesful install and on restart it would not show a regular Mac drive, just the recovery drive. Eventually, it told me near the end of the progress bar that "Items could not be downloaded from the internent" and it would return to the Recovery OS screen, with no succesful install.
Now, after all this, I have lost the option for internet recovery. The comuter will only go to Recovery HD when the SD card is in the slot, otherwise it flashed the Folder with the Question mark in it....or.....shows me a spinning globe that says internet recovery for a few seconds, and then flashes a yeild sign with an Exclamation point and underneath is says "Apple Error -6002F."
So I can't use the SD card to successfully install the OS, and I cannot enter the Recovery HD unless the SD card is in the slot. The Recovery HD will not allow me to choose internet recovery mode. I think this may be because if it sees a boot disk it defaults to that.
Should I try making another USB boot disk? I feel like my problem may be beyond that however, seeing as how originally it would just shut off for no reason then finally it made me reinstall the OS, and then after reinstalling doing the same thing. Would it be a RAM issue? A HD issue? Can I even tell? I cannot enter diagnostic mode either. At least not by rebooting and holding D.
Thanks to all who read.
Any info, suggestions, tips or advice?

Nokia C5-03 and Mac OSX Lion - Problems copying files to phone in Mass Storage mode

Whenever I try to load more than one file from my iMac (early 2008, OSX Lion 10.7.2) to my new Nokia C5-03 in Mass Storage mode —since the files are MP3s and Multimedia Transfer doesn’t seem to work at all, I keep on getting asked which transfer mode I want to activate for several times, I always choose Mass Storage, and then the first file starts copying, but when it ends with the first one I have to wait for ±30s only to get asked the same again and again until the second file starts copying, and so on.
It’s driving me crazy, I’ve tried setting in the USB connectivity options not to ask me for the mode when I connect the phone, but it doesn’t work either. It still goes very slow and a lot of “USB Mass Storage transfer mode activated” messages appear.
I’ve tested it with a friend’s C5-03 and it’s still the same, but when connecting them to a Windows computer everything goes great and fast. Has somebody had this problem before? Is there a solution to this? I don’t know if this is the correct board to post this, sorry if it’s not.
Thanks in advance.
PS: Sorry if there are any mistakes or my English sounds weird, i’m Spanish.

Hi,
Can you try the suggestions below?
-Go to Add/Remove Programs in Control Panel (called Programs
and Features in Microsoft Windows 7).
Select Nokia Ovi Suite in the list of applications and click
Change/Remove.
In the dialog that appears, choose Repair.
- Click Nokia Connectivity Cable Driver and repair
-Try creating the connection between your phone and computer
totally from scratch. Start by disconnecting your phone. In
Nokia Ovi Suite, select Tools > Options > My devices. Select
your phone at the top of the window and click Remove this
device.
Then, select Tools > Add new device, and follow the
instructions to reconnect the phone.
If this doesn't solve the problem,
-Uninstall the following programs withAdd/Remove Programs in
Control Panel (called Programs and Features in Microsoft
Windows 7):
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Then, download and install the latest version of Nokia Ovi
I hope this helps.
Br
Mahayv

3.1.2 Reinstall problems

For some reason, I couldn't customize the toolbar in 3.1.2 anymore (OSX 10.5.5). It would get in the customize mode, but the palette with the buttons on it wouldn't show up.
So after reading solutions here, I did the following:
1) Trashed the 3.1.2 application.
2) Reinstalled 3.04 from the Leopard original Install disc
3) The software update wouldn't see that 3.0.4 should be updated to 3.1.2 (I have OS X 10.5.5 installed)
4) I was able to get 3.1.2 by running the 10.5.5 combo update.
But, the customized toolbar doesn't work any better with 3.1.2 reinstalled. So, I reinstalled 3.0.4 from the Leopard install disc and now the customize toolbar function works properly. I'll stay with this for now.
I have Cooliris and Websnapper installed and working perfectly.
Z

Some later Safari update fixed that.

Windows 8 reinstall problem

Hi everybody!
I'm new in this forum. I bought my Lenovo thinkpad L430 last December with windows 8 installed, and now I was trying to install Linux in dualboot. The problem is that Linux asks for two primary partitions to be installed, but on my computer there were already 4 primary partitions (6 partitions).
That's what I did: I copy the recovery partition (13 Go) over a external hard drive, and I tried to reinstall windows to change the partitions during the installation process. To do that I choose the option reset in the menu.
But it was not possible to reinstall windows 8.
Now the system does not boot over windows anymore.
Moreover I do not have any image of my operating system. So I would like to know how I can reinstall windows 8 on my computer. I lost my windows 8 license ?
Thanks for any help!

I noticed you're missing a 350mb recovery partition (see my shot below. I have a Flex 15 thus the smaller size).
The partition layout is so much more complicated with UEFI...
←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗
Tap that kudos button if I helped ^^
←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗←↑→↓↘↙↖↗
Attachments:
diskmanagement.png ‏51 KB

Macbook Pro fails on startup after drive format and OSX reinstall

Hi all,
     I have a 2012 15'' Retina Macbook Pro - pretty new, so it surprises me I'm having this issue.
     The problem was pretty sudden - one day upon startup, I would be immediately told that Finder has closed unexpectedly. From this point on, little functionality remained. Sometimes I could launch a program, rarely would it respond to any input. Launchpad was molasses - I watched my individual apps drawn on the screen one at a time each time it launched. Pressing restart on my keyboard brought up the restart menu but making a selection closed the menu without restart. The only way to shut it off is to hold the power button and do a hard restart.
     I've now formatted the entire partition from my recovery partition on startup and done a fresh install of OSX (Mountain Lion I believe). Even without restoring my data from a backup I encounter the same issues.
     This screams hardware to me, but for the baffling fact that my Windows partition is running just fine - I'm using it right now. I'm not sure where to turn - if it is hardware, is there a way to contact Apple without paying them money? Certainly a defect of this nature warrants replacement from Apple if there's no other solution, correct? I appreciate any advice and expertise.
All the best,
Hertafeld

Actually just to note - one of the people I did manage to find on a forum having the same issue was running OS X as a virtual machine, which would suggest that it’s a software fault - is it possible my Install DVD could have become corrupted somehow or an update in the past year has made some incompatibility between it and my computer’s hardware? If so is there a way of downloading a Snow Leopard ISO image from Apple to try burning and installing from that?
I found this topic: https://discussions.apple.com/message/12459943#12459943 where someone manages to get around the issue by using a different install disc, though I obviously only have the one that came with my Macbook…… halp!

CS3 reinstall problem - asking for uninstalled CS4 beta

I have a PowerBook G4 with 1.5 Gb RAM running Mac OS 10.4.11. I have the CS3 Suite installed and last year downloaded a beta copy of Fireworks CS4. After using it a bit, I uninstalled Fireworks CS4 with the Adobe uninstaller.
I recently had a problem with Bridge and decided to uninstall and reinstall the software. I uninstalled Photoshop CS3 (in order to uninstall Bridge) and when I began to reinstall Photoshop, the installer ask me to insert the Fireworks CS4 disk! Since I don't have that disk, I hit cancel and the install terminated (I tried this multiple times and rebooted each time)
I then downloaded and ran Adobe's CS4 Cleanup app. It found NO CS4 apps to clean up.
Any suggestions would be appreciated.
Mark

Thanks Neil and Buko for your input. Here's where things stand now:
1) I uninstalled FW CS4
2) I uninstalled CS3
3) I ran Cleanup Script
4) I repaired permissions using Disk First Aid
5) I reinstalled CS3
The problems with Bridge remained (sluggish, won't display icons properly, won't show a preview image, won't operate the folder list, etc.).
So I called Adobe support. Unfortunately, because I am having problems installing CS3 and NOT CS4, support is NOT FREE. The rep was helpful though -- she pointed me to document number 331594 (Diagnosing Bridge problems) and told me to start there. I followed EVERY step . . . disable start-up scripts, reverted to original preferences, cleaned up the cache, disabled the folder windows, and the problems remain.
Guess I'll have to pay . . .
Lesson learned: don't trial Adobe software. That's when my problems began.

Iphoto reinstall problems

Hi, after numerous problems with "Mavericks" I have ditched it and returned to "Mountain Lion" however, whilst I have been able to rescue "pages", "numbers" etc, I am unable to return to the "mountain lion" version of iphoto. Can anyone offer any suggestions as to how to reinstall an older version of iphoto - one that will operate with Mountain Lion?

Restore the iPhoto app from your last Time Machine backup from before the upgrade to iPhoto. You cannot download a full version of iPhoto '11 from Apple's Support pages or the App Store, if you already upgraded to Mavericks and iPhoto 9.5.1.
How did you originally buy iPhoto? If it came preinstalled with an older system (MacOS 10.6), then you will find an iPhoto '11 installer on your system install media with the bundled application. If you bought an iLife '11 installer, use that.
Other than that, your only option would be to buy iPhoto again ( aniLIfte '11 install DVD) or solve the issues with Mavericks on your system and use the iPhoto 9.5.1 you have.

Osx reinstall problem

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