OSX updates, but one of the updates (iPhoto 9.4.3) asks for Apple ID that no longer exist?

Like topic.
OSX announced that there was available software updates, I started App Store and selected "Update all". OSX carried out the OSX update aswell as a few other updates, but left the iPhoto update.
When I manually try to update iPhoto, App Store give me the message "There is updates available for other accounts. Log in with [email protected] if you wish to update the program" (translated from swedish, so it might not be a 100% accurate to the english text).
The Apple ID that's on display is a Apple ID that used to belong to one of my former employees. The Apple ID is no more, it's deleted and the mailadress (not a me.com adress) that is the actual Apple ID is also deleted and not existing.
Furthermore, the update has greyed out the Apple ID, it's not possible for me to choose another for this particular update which seems very weird, any ideas?
Oh, if it's to any assistance I'm on a 2012 MB Pro, 2,6 GHz Intel Core i7, 8 GB 1600 MHz DDR3, OSX 10.8.3
Best Regards / E

Apple IDs can't be deleted. If an application's associated with an inaccessible Apple ID, it needs to be deleted and redownloaded from a different one.
(81556)

Similar Messages

  • I have a MacBook and I am unable to successfully update Firefox. I click "Update Firefox" and it's starts updating but never completes the process. I sometimes leave it for hours and it's still updating! Please help!

    Question
    I have a MacBook and I am unable to successfully update Firefox. I click "Update Firefox" and it's starts updating but never completes the process. I sometimes leave it for hours and it's still updating! It's almost as if something is blocking it ffrom completing the process. Please help

    Next time an app update gets stuck try a reset. Press and hold both the home and power buttons for10-15 seconds till the Apple logo appears. Then release both buttons. Wait till your iPad starts on it's own. Try now. Also YouTube is still available. If you can't find it the the app store go to the bottom of the app store page and tap purchased. All your deleted apps will be listed and you can reinstall YouTube from there.

  • When I go to update my software using the app store download, it always asks for the previous user's ID, not mine.  Please help!

    When I go to update my software using the app store download, it always asks for the previous user's ID, not mine (my IT guy at school's-I am a faculty with admin priviledges).  I have signed in as me, have set the main preferences login user as me,and everywhere on the laptop I can use my apple ID except here.  It always shows me a greyed out ID of my IT.  How can I reset this to my ID? It doesn't give me an option to change the user ID, only a link to reset password.  I reset it, but it did not change the problem.  Can someone help me?

    It's not an ID problem, it's an ownership problem.
    When someone uses their personal Apple ID to buy and download content, the content is licensed to them and has their Apple ID engrained in it's DNA. It is an anti-piracy program. And when that personal Apple ID is used to setup a new Mac, it involves the Mac itself, the shipping OS and any pre-installed apps as well.
    It's not the correct way to handle Macs that belong to a business or an institution. And had it been handled correctly they would not now be in this predictument needing a drastic remedy.

  • HT201272 I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

    I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204053 We both use the same iPad my father and I as of today, because I am using it too from now on, but each time the ID & Password pops up it ask for his, how can I access mine, so it's my account and financials being used. Thanks to any of those gift

    We both use the same iPad my father and I as of today, as is letting me use it too from now on (sweet! ), I do not want to make a mistake and accidently use my father's ID & passwords (dohh ), but each time the ID & Password pops up it ask for his (???), how can I access mine, so it's my account and financials being used. Thanks to any of those gifted with this knowlegde... AMAKANGAROO

    In order to reliably save the info and be able to restore at a later date, you would need to use his AppleID.
    Switch to it on iTunes, back the iPad up and confirm the backup exists (Preferences / Devices), then switch to yours, wipe the iPad and start afresh. Will also wipe his apps, as they are tied to the AppleID as well.

  • Can't update Apps. Wants me to verify old Apple ID that no longer exists.

    This is really annoying. . . I go to update my apps in my iPad & iPhone but when I go "Update All" it asks me to sign in with my old Apple ID (that email address no longer exists).  Even if I put in the old password associated with that old ID it tells me I need to verify that Apple ID and that an email has been sent to that old email address (that no longer exists!).  It's crazy as I have not used that address for years and two years ago I associated that old ID with my new email address, but I couldn't change my Apple ID to reflect my new email address so it just kept the old address but my receipts were being sent to the new email address. .. confusing, but it worked.  Now I have a @me.com address and an Apple ID that utilises my @me.com account, but even when I sign out of iTunes/App Store and sign back in with my new Apple ID, I cannot update apps. . . I can purchase news apps, but I can't update anything.
    I'd really like some help here.  I have gone to the Apple ID webpage and tried to log in to the old address in order to delete it or whatever but when I do it says it is trying to verify that email address (which it can't as it no longer exists), so when I option to put in another email address for it to send the verification to (my @me.com account) it says "You cannot create an Apple ID using a MobileMe account. If this is your email address, it is also your Apple ID.". . . . . yes, I know that is my Apple ID. . . that;s the one I want to use.  If anyone can tell me how to get rid of the old Apple ID/email address I'd be very grateful.

    karinac73 wrote:
    This is really annoying. . . I go to update my apps in my iPad & iPhone but when I go "Update All" it asks me to sign in with my old Apple ID (that email address no longer exists).  Even if I put in the old password associated with that old ID it tells me I need to verify that Apple ID and that an email has been sent to that old email address (that no longer exists!).  It's crazy as I have not used that address for years and two years ago I associated that old ID with my new email address, but I couldn't change my Apple ID to reflect my new email address so it just kept the old address but my receipts were being sent to the new email address. .. confusing, but it worked.  Now I have a @me.com address and an Apple ID that utilises my @me.com account, but even when I sign out of iTunes/App Store and sign back in with my new Apple ID, I cannot update apps. . . I can purchase news apps, but I can't update anything.
    I'd really like some help here.  I have gone to the Apple ID webpage and tried to log in to the old address in order to delete it or whatever but when I do it says it is trying to verify that email address (which it can't as it no longer exists), so when I option to put in another email address for it to send the verification to (my @me.com account) it says "You cannot create an Apple ID using a MobileMe account. If this is your email address, it is also your Apple ID.". . . . . yes, I know that is my Apple ID. . . that;s the one I want to use.  If anyone can tell me how to get rid of the old Apple ID/email address I'd be very grateful.
    I appreciate exactly where you're coming from.  I've been fighting a similar battle for some six months now and I've finally given up.  The problem is that, contrary to the semantics on the Apple ID management page, your up-to-date email address is not the primary address.  The ID name is the primary address and what's alleged to be primary is actually secondary.  I learned this the hard way when I was trying to fix an issue with a very old ID that did NOT have an email address as a name.  I changed to to reflect the (old) address and I made matters worse and I can't go back!
    In my case, I have a whole slew of free apps on the old ID and maybe US$40 or US$50 worth of paid apps.  Little by little I'm deleting the free apps and obtaining them again with the current ID.  When I finish that, I'll probably bite the bullet and pay again for the other apps.

  • Restore of MacBook Pro without disk, gets to the install of Mountain Lion and asks for Apple ID log in and then tells me to try again later.

    i bought my MacBook Pro off a friend of mine last year, she did not restore it before selling it to me & I do not have the disk to restore it that way so I followed online directions to restore with the he power button option button method. It worked up until where it asks me to reinstall Mountain Lion OS, I select accept and agree to the terms and conditions which then asks for my Apple ID,once I enter the log in it it tells me that I am unable to download the software because it is unavailable   and to try again later so my laptop is essentially useless right now and won't let me reinstall the hardware needed. Is there a way to fix this or do I need to take it into a store for a genius bar appointment. I am really trying to avoid that.

    Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
    The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
    How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
    1. If you don't own another Mac
    a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
    2. If you do own another Mac
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    3. Partition and install OS X
    a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
    b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the  Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
    c. An unusual problem may arise if all the following conditions apply:
              OS X 10.7 or later was installed by the previous owner
              The startup volume was encrypted with FileVault
              You're booted in Recovery mode (that is, not from a 10.6 installation disc)
    In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
    d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
    4. Other issues
    a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
    b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
    c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

  • How do I reset the password of an old login with an email account that no longer exists?

    Years ago, I bought songs in the iTunes store with an old email account that no longer exists.  I type my answers to the security questions, but the answers aren't working for some reason.  So neither of the normal ways to reset a password.  Is there a way to be able to figure out or change the password so that I can listen to this music once again?

    If you can't get it reset it http://iforgot.apple.com
    then you will need to contact Support in your country to try and get access to the account (they can also reset your questions) : http://support.apple.com/kb/HT5699
    If you do get access you can then change the primary email address on it e.g. via the Store > View Account menu option on your computer's iTunes ot via http://appleid.apple.com

  • Mac/iPhoto trying to connect to an old server that no longer exists

    I have a MacBook Air, running OS X 10.7.5
    Because I was running out of space and set up an AFP connection to a NAS.  The NAS is now dead and gone, but in certain situations the Mac tries to connect
    1. In MS Office, if I have the ClipArt/Shape/etc browser open, it tries to connect to the server - is a PITA but I can live with it
    2. In iPhoto, it constantly tries to connect, particularly if I am using the slideshow feature - Has rendered iPhoto unusable.
    The iPhoto situation is that I perhaps foolishly connected to a photo folder on the NAS share and iPhoto imported a bunch of pictures from there.  Now that the server is offline, it constantly looks for them and tells me that it can't connect.
    I can still see the thumbnails but obviously it cannot access the full files. I don't know exactly which folders are NAS pictures and which are not
    I've found some similar topics but not a satisfactory answer. 
    How can I stop this message - how can I stop the Mac from trying to connect to a server that is never going to be there?

    The location should be /Users/your name/Pictures. You can change this by holding down the option or alt key (the ones immediately to the left or right of the cmd keys either side of the spacebar) whilst clicking on the iPhoto application icon in your dock and making an informed choice from the options you see.
    By default iPhoto creates an iPhoto Library (the folder where all your data in iPhoto is stored) in the /Users/your name/Pictures folder. It seems that in the past you must have selected an externally or network attached volume named TOSHIBA as the location for the iPhoto Library instead using the instructions I've given you. All you have to do is revert it back to the location you now want.

  • HT204053 I cannot access the app store because it wants to access an @me Apple ID that no longer works. How do I eliminate this ID so I can access apps?aid

    I cannot access the app store because the iPad is requesting a password to an Apple ID that does not exist. The app store seems to be using an @me iCloud address as the Apple ID. This is not my ID or email addresses. How can this be changed to my Apple ID?

    Easy, just sign out then back in again.
    iOS: Changing the signed-in iTunes Store account
              http://support.apple.com/kb/HT1311

  • When I try to open the Iphoto it keeps on asking for the software update but when I click on the software update tab, it says that all updates are up to date. I still cant open the Iphoto, what should I do?

    When I try to open the iphoto it keeps on asking for the software update, but when I click on the software update it says that all the software in the computer are up to date. I still cant open the iphoto, what should I do?

    How old is your Mac? If it's very recent you need to update via the App Store
    If you purchased at the App Store you need to update via the App Store
    Otherwise you update via Softare Update
    If you have moved iPhoto from the default location (i.e. into a Folder) then the updater won't find it. Move it back.
    If you have renamed iPhoto, the updater won't find it. Change it back.
    Regards
    TD

  • I did an OTA update to Lollipop on my HTC one M8, the update downloaded, something installed, firmware is 3.28.605.9, but android version is still 4.4.4, has anyone seen this?

    I did an OTA update to Lollipop on my HTC one M8, the update downloaded, something installed, firmware is 3.28.605.9, but android version is still 4.4.4, has anyone seen this?
    I also cannot check for new anymore

    It is a two stage update.  First update just preps the phone .. not sure what it does really.. most likely removes some Verizon changes to make the real upgrade work correctly.  Connect to wifi and check for the update.

  • HT1338 iPhoto can't be installed on "Macintosh HD" because OS X version 10.8.2 or later is required. You can update OS X from the Updates page of the App Store.

    I get a message that I have 2 updates available.  I updated OS X for Mountain Lion to the latest version, but I can't update my iPhoto app.  I get the following message:
    iPhoto can’t be installed on “Macintosh HD” because OS X version 10.8.2 or later is required. You can update OS X from the Updates page of the App Store.
    I've tried updating from the store, from the app, from Apple....anybody else having a problem with this?

    I think that perhaps the store is under quite a large load at the moment.
    See this post. https://discussions.apple.com/message/19622224?ac_cid=tw123456#19622224
    I used the combo updater, http://support.apple.com/kb/DL1581, that works OK. Update iPhoto after using the combo updater.

  • HT1338 We could not compete your update. Iphoto can't be unstalled on "Macintosh HD" because OS X version 10.8.2 or later is required.  You can update OS X from the Updates page of the App Store.  Why is this happening

    We could not compete your update.
    Iphoto can’t be unstalled on “Macintosh HD” because OS X version 10.8.2 or later is required.  You can update OS X from the Updates page of the App Store.   Why is this happening I have a OS X 10.8.1 (12B19) already installed but he update will not install, as a matter of a fact the update does not even come up in teh appstore.  I recently purchased the MacBookPro in May 2012, and updated with the new OS X came out.  I am new to MAC but enjoying it.  What do I need ot do.  Please do not say go back to the App Store.

    Just bought a MacBook Pro 13" Retina for my wife (yesterday).  Having the same issue, iPhoto wont install, says i need 8.2.  But I cant update to that version.  Tried the App Store, but it says this computer is not compatible with that OS (really).  Tried the link above, and it wont install becauase it says there is not enough room on the harddrive.  I love Apple products, but the last month everything is buggy.  This is kind of the last straw for me. Please help.

  • Trying to update, but im missing the installation file ITUNES.MSI

    trying to update, but im missing the installation file ITUNES.MSI

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Maybe you are looking for

  • Time Machine is Corrupting my External Drives, Sparsebundle on NAS

    Started as my timemachine drive getting flagged as locked and read only 6 months ago.  Read up on this problem and no great solution so I buy a new drive so I can fix later without deleting my backups.  I tried repairing but it can't be repaired by d

  • Unable to open b2b console after SOA 11.1.1.6 installation

    Hi Gurus, I had installed oracle SOA 11.1.1.6.0 successfully but i am unable to open b2b console after the installation. Now 1)With Oracle installation can i able to open b2b console? 2)If not,Should i install oracle b2b soft also? if yes,I can see t

  • My macbook pro screen cracked

    my macbook pro's screen cracked.  Does anyone know how much this may cost to replace or if it may in fact be covered under warranty.  I baught this macbook in July 2011.  Please let me know if Apple will take care of it or if there is a 3rd party who

  • Format of the Random Questions

    Hi - I'm creating random quizzes. When I review the pool questions the format is terrible. The answers aren't in a line and are displayed all over the bottom half of the slide. Is there a way to get the display to be more consistent or do I have to m

  • Sucess: Installed XP SP 3 + Parallels 3.0 + Boot Camp 1.4 BETA drivers!

    If you're looking at this topic, you're in for a treat! It is true, I upgraded my XP SP2 to SP3 without updating to Boot Camp 2.1. Heck, I don't even have 2.0 installed! I have the last beta 1.4 on my SP3. Now.... here's how I did it! *THIS IS NOT FO