OSX Yosemite + iTunes 12 no longer sees iPad or iPod Touch
I have an iMac (2013 model) which I recently upgraded to Yosemite. All went smoothly. iTunes was also upgraded to the latest version.
Having bought some new music, I wanted to sync my iPad (3, retina) and iPod Touch with the playlists / music. However, neither of them are picked up by iTunes when I connect directly to the iMac via the USB cable. This is the same USB cable used previously (and which still works for my Windows PC).
I followed the trouble-shooting steps of restarting both devices, iTunes and the iMac, but no change. All the latest upgrades are applied to the iPad and the iMac, although the iPod Touch remains on the old 3.1.3 software which is the latest software for this device.
Does anybody have any ideas?
Many thanks
Guy
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
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