OTA 5.1.1 gone wrong. (no sound during calls anymore)

A few days ago my wife applied IOS 5.1.1 (OTA) the update completed and the phone rebooted - after this all seemed fine.
later that day she realized that her phone didn't get any audio anymore during phone calls.
(people on the other side cannot hear anything and on her phone you cannot hear anything either.)
It's great that the iPhone can do everything - but normal phone calls are still essential right
All other audio operations are fine btw, voice recording/ speakers, music, face time all work as normal.
Although they do have different audio processors but still what is the chance of that breaking during/after the IOS upgrade.
I already tried the following:
- reset/restore to previous backup. didn't work
- downgraded the phone back to IOS 5.1 / setup as a new phone didn't work.
- downloaded full IOS 5.1.1 and upgraded again, no fix.
- reset to factory settings and setup as a new phone.
The phone is now 1.5 years old and out of warranty. (as usual)
A call to apple support - We cannot do anything as it is out of warranty. try restoring it .. great!
Now I accept it is out of warranty for real hardware faults, but it was working perfectly until Apple prompted/pushed me to update.
(after which it rebooted and stopped working)
To me this seems like a software/firmware/hardware bug that is being exposed due to the update.
The phone has never been jail broken either.
The fact that I see threads on the forum that are 170 pages long about similar audio issues doesn't fill me with confidence that apple will do the right thing and own up to the problem or fix/replace the phone.
https://discussions.apple.com/thread/3404857?start=2535&tstart=0
But you never know, so here is my post.

i also updated mine and im having the same problems NO AUDIO works at all. no lock key sound. no key clicks. NOTHING. i have a 3gs. and i updated yesterday :/ ugh i tryed to call apple and they said i needed to come into the store. because they couldnt trouble shoot it because i didnt have applecare something...

Similar Messages

No sound during calls in iphone4

hi friends , recently i hv updated my iphone 4 to ios 7 , it was working perfectly , but after 2 days itz fell down ... after that no sound during calls(both mic n speaker) , but itz working on skype n viber .idk watz d prob , can any one help me out

Hi, I do have the same problem. Just bought the phone. Updated right after bying to Androit 4.1.2 and Build nr 9.1.A.1.140.Calls with headset or loudspeaker works. But if I switch it too normal calling I´couldn´t hear a thing. I turned the phone on and off: no change. I even did a reset: no change.I really didn´t wanted 2 buy an iphone because I thought that the androit phones got better over the years. Somehow I really disappointed right after 3 days having the new phone. Is there any help for this problem, did we flipped the wrong switch somewere in an hidden submenu or is the phone broken? Thx for the help

After updating my iPhone 5 to ios 6.1 I'm getting a hissing sound during calls. Any one else having this problem? Need help

After updating my iPhone 5 to ios 6.1 I'm getting a hissing sound during calls. Any one else having this problem? Need help

I am having the same issue. I am updating to 6.1.3 to see if that helps. It is really annoying. It seems to vibrate as well as hiss on my ear piece speaker while on a call. I keep looking at the phone thinking maybe another call is coming in.

Low quality sound during call

Hello,
Since the iOS 7 update that I've been noticed that the sound quality during calls is very poor to others, almost like I speaking away from the iphone without speaker, regardeless I keep earing everything loud and clear!
I've already tested with other iphone 4/4S/5 iOS 7 users, and also running different iOS versions, as well as other phone brands, and the problem maintains!
Upgraded to 7.0.3 today, despite the improvement/enhancements/bug corrections list dont mention any issue addressed to this problem, hoping to solve the problem, but nothing change, its pretty much the same as before!
All settings are at the max, and also perform some tasks as suggested on apple support forums like tweaking the accessability options, by turning noise reduction off, but still the same!!
My S/N is C34JPLSTDTWF.
Hope I had described accuarately, in order to you perform the correct troubleshoot for this, this if you ain't already done it!
Best regards,
Pedro Sousa

This happened to me as well and I confirmed others are experiencing same speaker/mic/bluetooth issues with both 4S and iPad 2, 3. Applied the updated patch yesterday, things are worse because now I have NO sound via the speaker. What's the FIX?!

6233 model - Phone sound (during Calls) very low

Hi,
the sound I hear during calls is very low despite I have set tones and key pad sounds to the maximum.
Whereas the same in loud speaker mode or hands free mode is very good.
Plz help me
Model 6233

Check if you could put in to factory setting, if it would help.
Knowledge not shared is knowledge wasted!
If you find it helpfull, it's not hard to click the STAR..

No sounds during call

hello i have iphone 4s wth 8.1.1 and its working fine but problem is neither i hear someone nor someone hear me during calls wat can i do plzzzz help

The resource below will provide some steps to address the issue you are having hearing conversations on the iPhone 4s:
If your voice is too faint or sounds unclear using iPhone, or iPod touch - Apple Support
http://support.apple.com/en-us/HT203792
Test the microphone
To find out if there is an issue with the microphone itself—and not the app you're using or your cellular connection—test the microphone with the built-in Voice Memos app. Speak into the microphone and then play back the recording. You should be able to hear your voice clearly.
Fix common issues
Follow these steps, testing after each with Voice Memos.
Unplug anything plugged into the headset jack.
If you're on a call and holding your phone next to your ear, speak into the microphone and make sure you don't block it with your fingers or shoulder.
If you're using a screen protector or case that covers the microphone, remove it. Clear any debris from the microphones.
Restart your device.
Update to the latest version of iOS.
If you've tried these steps and people still can't hear you well on calls, contact Apple Support.
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
http://support.apple.com/en-us/HT203800
While you're on a call, make sure that you can see the volume indicator on the screen when you press the volume buttons:
Check the connections
If your iPhone is connected to a headset, you won't be able to hear through the iPhone receiver or using speakerphone. Follow these steps, testing after each.
Make sure that you don't have anything plugged in to the headphone jack or the dock connector.
Go to Settings > Bluetooth and turn off Bluetooth.
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
Restart your iPhone and test again.
If there's still no sound or poor sound quality, update to the latest version of iOS.
I hope this information helps ....
- Judy

No sound during calls

Need help!!I bought my Xperia V in May, and everything was working well. Then about a month ago I started finding a bug.I cannot hear anything when I try make a call (via phone or Skype) through the speaker. If I plug in headphones/ headset then I can hear everything fine. If I switch to loudspeaker during the call, I still cannot hear anything. My loudspeaker works fine when playing mp3s or using alarms/ timers etc. I am thinking this is a software bug. It was working till a month ago. I do not recieve many calls and usually use the headset when I skype, so I thought it just didnt detect when i removed the headphone.If I use smart connect, it registers when i remove the headset but still has no sound. I tried restoring via PC companion but still nothing. Any suggestions?I have build # 9.1.A.1.140

Hi, I do have the same problem. Just bought the phone. Updated right after bying to Androit 4.1.2 and Build nr 9.1.A.1.140.Calls with headset or loudspeaker works. But if I switch it too normal calling I´couldn´t hear a thing. I turned the phone on and off: no change. I even did a reset: no change.I really didn´t wanted 2 buy an iphone because I thought that the androit phones got better over the years. Somehow I really disappointed right after 3 days having the new phone. Is there any help for this problem, did we flipped the wrong switch somewere in an hidden submenu or is the phone broken? Thx for the help

IPhone 5S GSM no sound during calls

Dear all,
I have been having this issue for quite a while now and nothing seems to be working:
95% of the times when I try to answer or place a call, it will connect, but I would not hear anything and I also will not be heard. The phone app itself is also very sluggish (it freezes for 5-7 seconds). It is the same if I try placing a call using headphones with a built-in microphone. Turning the speaker on won't help either.
When the call does go through with sound, the quality is not great, but still acceptable. Once it does, I am able to talk even for hours, and then it is back to square one.
Suspecting it might be a carrier/network issue, I requested a sim unlock, which they did. If I put a different sim card in it, I can place or receive a call, but the problem with sound is still there.
I tried all the steps I could think of, including a soft reset, a hard reset with and without backup from before the problem occurred, a complete wipe out from the DFU mode (with new firmware), resetting network settings multiple times, changing the sim card. I tried also turning the location services off, turning the noise reduction off etc. It happened weeks after I updated to 8.1.3 and is still there after I upgraded to 8.2, so probably it is not upgrade-related.
Facetime, Facetime Audio, Skype, Viber, regular text messages, iMessages and every other app that uses sounds/mic/headset/speakers work just fine both with and without headphones, both on Wi-Fi and on cellular data.
The phone has never been jailbroken, never had water damage, has never gotten any major falls or other damage. There are no Apple Stores where I live, unfortunately.
Any suggestions would be greatly appreciated
Thanks in advance!
Cheers to all,
chasingwind

Hi, chasingwind.
Thank you for visiting Apple Support Communities.
I understand that you are unable to hear via the receiver during a call. I see you have tried some troubleshooting steps with the issue persisting. There are just a couple more steps that I would recommend going through in the article below.
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
http://support.apple.com/en-us/HT203800
If the issue persists, see the section labeled Get more help.
-Jason H.

Loss of sound during calls following updating iphone 4 with IOS5

I've recently updated my Iphone 4 with the IOS5 update. Since then I've had terrible problems with loss of sound on phonecalls. I can hear others but they cant hear me - loss of sound is patchy during a call. I've cleaned mic with a soft brush and rebooted but problem still exists. Any ideas before I restore factory settings/ and or take back to the shop?

I have a Iphone 4 and when i try to make calls, i cannot hear anything unless i put it on speaker, and sometimes if i try to turn the call volume up during a call without the speaker it almost sounds like the speaker is blown out. I just bought this phone online 2 days ago so i don't understand how that could happen.
Is anyone having this problem? I'm am totally lost with what to do other than return the phone in and see if i can get another one?
Please help!!!!!

Iphone 4 has sound recording video, no sound during calls

Hi,
I'm not sure whether this is a hardware glitch or software one.I hope someone can help me with this.
The microphone seem to be picking up signals fine when recording video, however not other times.
And If a earpiece is plugged in the it can pick up sound normally.
I've tried the following:
- restore iphone
- upgrade to lasted ios
- clean audio jack port
and replacing dock connector
none of these solved the problem...
any suggestion welcome

Unfortunately the previous IOS wont be restored just your data. We´ll have to wait for the new IOS 6.1.1 which is currently being tested. Here I really verified the problem has been caused after the upgrade and It´s really a software issue because if when I answer the call I scream the first HELLOOO then the mic sensibility will be changed for the rest of the talk, so the mic or hardware is ok.
Many 4S owners are complaining not just about this specific problem but others related to call drops. We´ve got to wait

Skype Ads Randomly Playing Sounds During Calls

I've been having random sounds play while in meetings and realized it was due to Skype ads on the homescreen. The sounds are can be music or some random ad-voice. I've managed to make it stop temporarily by clicking "Home" button. However, this nusance persistantly occurs. This is extremely annoying and embarassing as a majority of my Skype calls are business related. I've read several existing threads (most archived) and nothing has provided any real help in resolving this. I'd like to know if Other Skype Users are encountering this irritating issue, and/orHow do i prevent sounds eminanting from Skype ads randomly playing at will?? This is pretty awful UX Skype folks. ::

Hi and welcome to the Skype Community,
Sorry to hear about the Skype ad playing audio by itself. Can you share a screenshot of the ad which would help us identifying the actualy ad? Do you see the ad on top of the conversation window or in the Skype Home screen that is shown when you don't have a conversation opened?
Finally can you let us know which country you are located in? I dont know what ad it was - it has two guys in the image. I never pay attention to skype ads. The ad sounds play from both the homescreen and the in call screens. For me it's happening more often from ads on the homescreen. When I'm not on a call the sound randomly plays. When i realize its from the homescreen, i click the homescreen button and the ad sound stops and refreshes so I really have no idea what ad this is. SUGGESTION: What makes more sense to me is providing users with an option to permanenly turn off ad sounds for ALL ads. Me personally: I don't want to keep coming here to these forums to complain about different ads making different sounds - further deeping this awful UX experience. One universal - turn ad sounds off solution seems the most logical. It be easier for folks there to dev and include that option rather troubleshooting these types of issues on a per-ad basis. I'm located in the US.

Alarm sounds during call

I have several regularly scheduled alarms. However, if I make a telephone call and it happens to occur during a scheduled alarm, it plays during the call and the other party can hear it. Thus, it seems very rude to have an alarm play during a telephone call. Is there a way to postpone an alarm until after you are finished with a call?

I have the same problem (doesn't everyone?). I've complained to Apple about it before, and I'm getting ready to send it in again, but I figured that I should check the Discussion groups first in case I've missed something.
I suggest that you make a suggestion to Apple about this problem on their iPhone feedback page.
http://www.apple.com/feedback/iphone.html
The more people that complain about this problem, the more likely they will fix this.

What has gone wrong with the equalizer on the latest update, every single one is all distorted

what has gone wrong with the equalizer on the latest update, every single one is all distorted

I had a similar-sounding problem with version 11.1.2.31 x64. Every song I played sounded as if the speakers were being over-driven.
This problem was fixed after I installed the new verion: 11.1.2.32 x64. I am using Windows 7, too.

Playlist whats gone wrong

Ok further to last weeks posting, I managed to drag and drop all the artist folders into the Itunes music folder.
As mentioned several files of the hundreds, were in WMA format which Itunes when importing changed over to its required format.
HOwever looking closely at the library in Itunes which has been created I find multiple instances of the same recording, even though only one exists on my original hard disk
What has gone wrong
What do I need to do to sort this out

Are you exporting Masters or Versions? 200 images in less than 2 minutes sounds like you were exporting Masters (just copying the original files out). Unless you're working with tiny screen-res images there's no way you'd export 200 Versions (converting rather than copying) that fast...
Ian

Gnome-Shell: Oh no somthing has gone wrong

currently trying to boot into the gnome3 desktop, but I get an error stating oh no something has gone wrong.
When I uninstall gnome-shell it will boot into fallback mode just fine.
I currently have the Nvidia drivers installed, and all of the gnome and gnome-extra packages.
Is this a known issue with Nvidia? as KDE loads just fine however I do prefer gnome3 when I have it modified to my liking.

Startx.log
X.Org X Server 1.12.2
Release Date: 2012-05-29
X Protocol Version 11, Revision 0
Build Operating System: Linux 3.0.32-1-lts x86_64
Current Operating System: Linux archbox 3.4.3-1-ARCH #1 SMP PREEMPT Mon Jun 18 08:28:29 CEST 2012 x86_64
Kernel command line: BOOT_IMAGE=/vmlinuz-linux root=/dev/mapper/arch-root ro quiet add_efi_memmap
Build Date: 30 May 2012 07:24:13PM
Current version of pixman: 0.26.0
Before reporting problems, check http://wiki.x.org
to make sure that you have the latest version.
Markers: (--) probed, (**) from config file, (==) default setting,
(++) from command line, (!!) notice, (II) informational,
(WW) warning, (EE) error, (NI) not implemented, (??) unknown.
(==) Log file: "/var/log/Xorg.0.log", Time: Thu Jun 21 18:22:37 2012
(==) Using config file: "/etc/X11/xorg.conf"
(==) Using config directory: "/etc/X11/xorg.conf.d"
gnome-session[10094]: WARNING: Could not connect to ConsoleKit: Could not get owner of name 'org.freedesktop.ConsoleKit': no such name
gnome-session[10094]: WARNING: Could not connect to ConsoleKit: Could not get owner of name 'org.freedesktop.ConsoleKit': no such name
GNOME_KEYRING_CONTROL=/root/.cache/keyring-H49iMa
GNOME_KEYRING_PID=10112
GNOME_KEYRING_CONTROL=/root/.cache/keyring-H49iMa
GPG_AGENT_INFO=/root/.cache/keyring-H49iMa/gpg:0:1
SSH_AUTH_SOCK=/root/.cache/keyring-H49iMa/ssh
GNOME_KEYRING_CONTROL=/root/.cache/keyring-H49iMa
GPG_AGENT_INFO=/root/.cache/keyring-H49iMa/gpg:0:1
GNOME_KEYRING_CONTROL=/root/.cache/keyring-H49iMa
GPG_AGENT_INFO=/root/.cache/keyring-H49iMa/gpg:0:1
SSH_AUTH_SOCK=/root/.cache/keyring-H49iMa/ssh
** (gnome-settings-daemon:10109): WARNING **: Failed to connect context: OK
** (gnome-settings-daemon:10109): WARNING **: Failed to get session for pid: GDBus.Error:org.freedesktop.ConsoleKit.Manager.GeneralError: Unable to lookup session information for process '10109'
** (gnome-settings-daemon:10109): WARNING **: Failed to get session for pid: GDBus.Error:org.freedesktop.ConsoleKit.Manager.GeneralError: Unable to lookup session information for process '10109'
Initializing tracker-store...
Tracker-Message: Setting up monitor for changes to config file:'/root/.config/tracker/tracker-store.cfg'
Initializing tracker-miner-fs...
Tracker-Message: Setting up monitor for changes to config file:'/root/.config/tracker/tracker-store.cfg'
Starting log:
File:'/root/.local/share/tracker/tracker-store.log'
Tracker-Message: Setting up monitor for changes to config file:'/root/.config/tracker/tracker-miner-fs.cfg'
Starting log:
File:'/root/.local/share/tracker/tracker-miner-fs.log'
The XKEYBOARD keymap compiler (xkbcomp) reports:
> Warning: Compat map for group 2 redefined
> Using new definition
> Warning: Compat map for group 3 redefined
> Using new definition
> Warning: Compat map for group 4 redefined
> Using new definition
Errors from xkbcomp are not fatal to the X server
W: [pulseaudio] main.c: This program is not intended to be run as root (unless --system is specified).
Failed to play sound: Not available
** (nm-applet:10209): WARNING **: Could not initialize NMClient /org/freedesktop/NetworkManager: Launch helper exited with unknown return code 1
** Message: applet now removed from the notification area
** (nm-applet:10209): WARNING **: fetch_connections_done: error fetching connections: (25) Launch helper exited with unknown return code 1.
** (nm-applet:10209): WARNING **: Failed to register as an agent: (25) Launch helper exited with unknown return code 1
process 10201: D-Bus library appears to be incorrectly set up; failed to read machine uuid: Failed to open "/etc/machine-id": No such file or directory
See the manual page for dbus-uuidgen to correct this issue.
D-Bus not built with -rdynamic so unable to print a backtrace
gnome-session[10094]: WARNING: Application 'gnome-shell.desktop' killed by signal 6
The XKEYBOARD keymap compiler (xkbcomp) reports:
> Warning: Compat map for group 2 redefined
> Using new definition
> Warning: Compat map for group 3 redefined
> Using new definition
> Warning: Compat map for group 4 redefined
> Using new definition
Errors from xkbcomp are not fatal to the X server
process 10255: D-Bus library appears to be incorrectly set up; failed to read machine uuid: Failed to open "/etc/machine-id": No such file or directory
See the manual page for dbus-uuidgen to correct this issue.
D-Bus not built with -rdynamic so unable to print a backtrace
gnome-session[10094]: WARNING: Application 'gnome-shell.desktop' killed by signal 6
gnome-session[10094]: WARNING: App 'gnome-shell.desktop' respawning too quickly
gnome-session[10094]: WARNING: Unable to determine session: Unable to lookup session information for process '10094'
gnome-session[10094]: WARNING: Unable to determine session: Unable to lookup session information for process '10094'
(gnome-settings-daemon:10109): GLib-GObject-CRITICAL **: g_object_unref: assertion `G_IS_OBJECT (object)' failed
(gnome-settings-daemon:10109): GLib-GObject-CRITICAL **: g_object_unref: assertion `G_IS_OBJECT (object)' failed
[1340320959,000,xklavier.c:xkl_engine_start_listen/] The backend does not require manual layout management - but it is provided by the application
xinit: connection to X server lost
waiting for X server to shut down
Received signal:1->'Hangup'
Received signal:1->'Hangup'
g_dbus_connection_real_closed: Remote peer vanished with error: Underlying GIOStream returned 0 bytes on an async read (g-io-error-quark, 0). Exiting.
Received signal:15->'Terminated'
(tracker-miner-fs:10206): GLib-GIO-CRITICAL **: Error while sending AddMatch() message: The connection is closed
(tracker-miner-fs:10206): GLib-GIO-CRITICAL **: Error while sending AddMatch() message: The connection is closed
(tracker-miner-fs:10206): GLib-GIO-CRITICAL **: Error while sending AddMatch() message: The connection is closed
g_dbus_connection_real_closed: Remote peer vanished with error: Underlying GIOStream returned 0 bytes on an async read (g-io-error-quark, 0). Exiting.
Received signal:15->'Terminated'
OK
OK
Server terminated successfully (0). Closing log file.
Last edited by Rukiri (2012-06-21 23:25:49)

OTA 5.1.1 gone wrong. (no sound during calls anymore)

Similar Messages

Maybe you are looking for