Other solution for locked entries in smq2

Hello everyone. Good day!
I have two entries in smq2 that are not moving. However, the status text indicates that they are running. 2 hours has elapsed since the entries started not to move. I have tried unlocking the queues and resetting the message causing the block. After resetting the message, the status text became Object Requested is Currently Locked by User. Thus, I deleted the locked entry in sm12. After deleting, I reset the entries again, then the status was changed to running but the entries are still not moving.
It seems that the steps I performed above do not work. So, my next step is to look at sm37 if there is a failing job. But I found none. I also checked sm59 to see if there is a connection problem with our Java server. But the connection is fine.
Do you have other ideas on how to solve this?
Thanks in advance!

Me too not sure, how to check in SMQ2.:-(
We ca do this in SXMB_MONI. Here you will find your msg with green flag.
Here there will be a column for queue name. If you click on this it will take you to the screenyou see from SMQ2. In SXMB_MONI, there will be a column which says PE/AE. If it is PE then the msg corresponds to a BPM. Click on PE to know about the steps completed in the BPM.
Regards,
Jai Shankar

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