Other user can't access to OBIEE 11G installed on a server

Hello,
We have installed OBIEE 11G on a server ( windows sever 2008 r2) with admin account, and it works fine, But others users can't access to obiee 11g ( administration icons are white in their sessions) even they have admin rights.
Can anyone tell me what should we do??
Thank you.

Hi,
This is the exact format how my tnsnames.ora file looks. sorry, I can ping it in command prompt now. In my connection pool i tried first DSN = ab.bc.xy.zx, did not work. Then I saw oracle's default repository and changed my DSN to your suggested format starting from "DESCRPTION" to rest. Still no luck Do you think, i should put the same TNS in my local machine??
ab.bc.xy.zx =
(DESCRIPTION =
    #(ADDRESS = (PROTOCOL = TCP)(HOST = 10.20.30.110)(PORT = 1521))
    #(ADDRESS = (PROTOCOL = TCP)(HOST = 10.20.30.120)(PORT = 1521))
    (ADDRESS = (PROTOCOL = TCP)(HOST = 10.20.30.130)(PORT = 1521))
    (LOAD_BALANCE = yes)
    (CONNECT_DATA =
      (SERVER = DEDICATED)
      (SID = cap2)
thanks,
BK.

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