Otterbox Defender Case causing Proximity Sensor issues

I think the otter box defender case offers the best protection for my Iphone4 but I also think it is causing my proximity sensor issue. I cant make a call without the screen becoming active. I have surgically removed the built-in screen protector (and the associated glue) but I think I need to remove the small plastic pieces that cover the front facing camera and the sensor. Or I will try another case that doesn't cover the sensor. Has anyone else noticed this issue with the Otterbox case?

I notice this issue using the case however I didnt notice it until 4.1 and I removed all plastic on the front facing camera and the plastic over the proximity sensor I also removed the plastic covering the screen didn't fix the problem at all

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Otterbox Defender Case Issues

I have the Otterbox Defender Case for the Droid Maxx. I had the same case type for the Galaxy S3 phone, and had no problems getting the phone in and out of the plastic outer shell (belt clip). With the Droid Maxx on the other hand, if I need to answer a call or do anything with the phone, I find that I have to take the entire casing from my belt and use both hands to get the phone out of the belt clip. The same thing is the case when trying to put the phone back in. I have to get the bottom half inside the outer belt clip and then sort of force the top half in.
In looking at both defender cases side by side, there is a significant design change. The S3 defender case has a closed bottom and the top half is open with two corner pieces. In the middle of the case where the belt clip is located, there is a plastic piece that is used as 'lever' to easily insert and remove the phone.
The defender case for the droid maxx is completely open all around except for four corner pieces. There is nothing in the middle to get the phone in and out of the case. I contacted Otterbox and they first sent me a reply back with warranty claim information. The second reply included a video on how to remove the case if I want to remove the casing and to the phone. The third reply from Otterbox informed me that they didn't get pictures from the first reply. I called Otterbox, but they were unable to explain the reason for the design change.
Is it just me or is there anyone else experiencing difficulty with the defender case?

I notice this issue using the case however I didnt notice it until 4.1 and I removed all plastic on the front facing camera and the plastic over the proximity sensor I also removed the plastic covering the screen didn't fix the problem at all

Otterbox defender case available for purchase now.

http://www.otterbox.com/iphone-4-cases/iphone-4-defender-series-case/
The defender is the only one available right now for $50. Says it ships in 7-10 days.

AvgGuy wrote:
Is there a covering over the area near the speaker and front facing camera on this case that could affect the Proximity Sensor issues being reported? Its hard to tell from the photos. Can anyone comment on this yet?
http://www.otterbox.com/iphone-4-cases/iphone-4-defender-series-case/
Towards the bottom of the screen at the link above is a pdf you can download. Open it and enlarge the image and you will get a clearer picture of the opening for the prox sensor.

Proximity Sensor Issue, But It's Not The Proximity Sensor...

So, has anyone had issues with apps that use the proximity sensor (like this one, for example: http://appshopper.com/utilities/touch-lcd-designer-speaking-clock)?
I noticed, the bright light of the sun seems to be messing it up, and was wondering if anyone else was having proximity sensor issues, without it actually being the proximity sensor (where it seems to think something is in front of it, when it is not).
When you watch the videos, please put your volume on mute, as there are outside, natural sounds and white noise, that will make you go deaf, if you have the volume on loud. The first video needs the sound on, but low.
Video of the App With Proximity Sensor Glitch
http://www.youtube.com/watch?v=Eugw2cVdWbo
Video of the Proximity Sensor Glitch, Caused By The Sun
http://www.youtube.com/watch?v=V_zEApUdc5M

its not that noone cares its that anything related to the proximity sensor has been beaten to death and frankly there is issues with it that may or may not be software related could be hardware related apple said they fixed it and they didnt fix it

Has anyone noticed that the Otterbox Defender case for the Droid Maxx is not manufactured correctly?

After ordering 2 cases from Otterbox directly, and having to send both of them back, I called a Verizon store and had them compare the Otterbox Defender case for the Droid Maxx to the actual phone. They were surprised to note that the hole for the camera on the case (to the left of the speaker) was on the opposite side of the camera on the phone (to the right of the speaker). And, there is no hole for the camera's sensor on the Otterbox case.

Then return it to an Apple Store and complain and if neccessary get your money back

LifeProof or Otterbox Defender Case

I really need some help deciding between the Lifeproof or Otterbox Defender case for the iPhone 4s. Please!

LIFEPROOF BUYER BEWARE! If you are considering a case for your iPhone know that lifeproof has the WORST CUSTOMER SERVICE! One example, Purchased a lifeproof 4s pink case for Christmas present for $80. My daughter just broke phone so we purchased iPhone 5. Instead of returning unopened Sealed case asked to switch to a different color for my sons phone( said any color that isn't a girl color). Was told that they would not and never do give color exchanges for any reason. I couldn't believe I wasn't even asking for a refund JUST a color change.
Contacted LIFEPROOF about issue On phone for an hour explaining what ridiculous policy this is.
I just purchased between sister and myself four iPhone 5' s for Christmas. I explained that I will be buying all OTTER BOX for my phones. He said sorry that is their policy.
Went to AT&T with the receipt from their store and asked to exchange for different color they could see the box was sealed and said sorry they can't change color it is lifeproof policy. I have never heard of something soooo ridiculous. I have heard many bad stories from friends about their customer service and some damage problems not to mention I once purchased a lifeproof on amazon only to find out it was counterfeit. That is not their fault but just something to be worried about when purchasing a lifeproof. If you aren't sure go OTTERBOX

Iphone 5 Otterbox Defender Case...Only Black?

So they are showing an otterbox defender case for the Iphone 5 on verizons website but the only color is black, but right below the description they show part numbers for the other colors. Any reason they are not offering the other colors yet, they are all over the otterbox site already and i get a good discount here at verizon that i would like to take advantage of.

I preordered mine from Otterbox. They sent an email last week and I ordered immediately. I liked the color (aqua) and I got the commuter series (I had the Defender, but it is way to bulky for me). I think it is worth it not to deal with the hassle of a store unless you live in an area where you think there will be a good supply. Good luck.

Otterbox defender case sometimes prevents touch screen operation

My Droid charge screen goes black during or at the end of a phone call and no amount of touching the screen or pushing the buttons on the phone anywhere makes any difference. I have to take the rubber covering off and open the Otterbox case to get the screen to light back up. Everything on the screen is exactly where it would have been without the case when I do this and I can close the phone conversation and get the phone back to the main screen, then put it all back together in the case again. I could understand if the Otterbox screen was too thick to allow me to touch the phone pad keys on the screen, but why can't any of the external buttons override this for me? It doesn't happen all the time, but enough to make it somewhat annoying, as the phone call remains connected until I get thru the process of removing it from the case. Someone on the other end has probably been the recipient of some carefully chosen epithets as I struggled to get the phone call disconnected from my end, I'm sure.
I'm happy with this phone, don't get me wrong, but I need to know if anyone else has had this experience and how they are dealing with it. I have to use the phone in my construction work, so the Otterbox is also a necessity.

Amanda88 wrote:
Has anyone else had trouble with screen sensitivity on the Otterbox Defender case for the iPhone 3GS? I've had mine on for a few days and have a hard time getting the screen to respond when I try to touch buttons on the edges of the screen.
Are you saying that removing the phone from the Otterbox solves this problem? Very strange, if so.
Phil

Those Who Got 'Reset All Settings' to Fix the Proximity Sensor Issue...

I thought I would start a thread dedicated only to the steps that people took to get their proximity sensor issues resolved. So far, there are only scant posts lost deep in huge threads.
For example, did you do a hard or soft reboot after you reset all of the settings? Did you make calls right away? Did you change all of your settings back first before making a call? Did you only change some settings before a call and then others after? Did you set up your visual voicemail right away? The reason why I am asking is perhaps there is a problem with a particular setting that we can narrow it down to...or maybe a certain combo of settings since resetting just the network settings seemed to work for some and not for others.
Also, if it worked, was it only a temporary fix?
Please post constructively. I have been following the threads for days, and I am well aware that this may be a hardware issue.

labeck wrote:
On my fifth phone and am currently working with an apple engineer to help investigate the issue. The best thing I've done to help temporarily is to reset all settings. That seems to hold for 24 hours or so but the issue always returns.
Hope you get something to work, but I'm fairly certain apple won't be able to do a firmware update to fix this or they would of already done so or at least mentioned it.
Thanks! That's what I was beginning to think as well...and it's also what I was most afraid of...
Message was edited by: labeck
Message was edited by: LorangeJuice

Continued Proximity Sensor Issue After 4.1 Upgrade

I was told by Apple Care and the Genius Bar that the proximity sensor issue was going to be resolved with the new 4.1 update. "This was after I exchanged the new IPhone 4 two times prior to the update. When the update arrived, it stated the items that would be resolved with the update which included the proximity sensor software fix. This update did not fix the issue and I exchanged my IPhone 4 for the third time with the same issue but slightly worse. Same issue exists with my cheek placing calls on hold, pressing numbers or even worst, placing them on speaker while having a private conversation. I have restored this phone and re-did everything from scratch and yet have the same issue. Is any one else having the same problems that I am facing, or have I just got four bad phones in a row? HELP.

Since I know for fact, it's possible to have a phone without PS issues, I would go to the Apple store, and get a replacement, but I wouldn't leave the store until you're sure the new phone doesn't have the same PS problems. Maybe the Apple Gods were smiling on me, but both my phones were bought on launch day and neither have suffered. 4.1 didn't have a negative effect. And I know people who did have the problem, which 4.1 resolved. You should have a phone that works too.......

Has 4.1 fixed the Proximity Sensor issue for you?

At work, can't download 4.1 yet, but I'm eager to see if the Proximity Sensor issue will be fixed. This is my last straw, if 4.1 doesn't do it, I'm afraid I can't wait any longer. I need a phone..

crh24 wrote:
Pooleman0 wrote:
For those who are slow on the uptake what is the issue with the proximity sensor? I have noticed no issues with mine.
We have three iP4s in our family and none are experiencing the Prox issue, but for those that do it is extremely frustrating. Proximity sensor system seems to fail and activate the keyboard at odd times allowing your face/ear to randomly press 'buttons' resulting in all sorts of weird behavior.
Got it. Mine is fine so I guess I should be grateful. Apart from the signal issues my phone works perfectly. I hope this update doesn't screw my phone up.

Otterbox Defender case available

Has anyone purchased this case yet?
Does anyone know if Verizon will carry this case?
http://www.otterbox.com/HTC-ThunderBolt-Defender-Series-Case/HTC2-TBOLT,default,pd.html?dwvar_HTC2-TBOLT_color=20&start=1&cgid=htc-thunderbolt-cases

I just got off the phone with a rep in the local VZW store. She didn't say for sure, but it sounded like she said she found a product code number for the Thuderbolt Otterbox Defender case in there system. None of the stores within 100 miles had the case currently but she took my information so she could call when it does show up.
She sounded pretty confident that they would be carrying the case, and it is just a matter of time before they have it in stock.
They do care some Otterbox cases for a few of the phones they have. All I can find on the web site are BlackBerry otterbox cases, but they do cary the brand.
I do like the Seido case, especially since it works with the extended battery, however, I like the Otterbox better because of the built in screen protector. It offers a little better protection against the elements than the Seido case. I can use my phone outside when it is raining without fear of rain getting down around the screen and into the phone as easily (still have to be careful of moisture regardless).
I also use the standard battery most of the time anyway. My normal routine has me pretty close to power when I need it. I also don't have as big of a problem with battery life as it seems many others are having.
With the standard battery I get 10 to 12 hours of standby/light to moderate use. If I am surfing the web or using the phone more heavily the battery life drops but I generally get at least 4 to 6 hours out of it.
If I use the phone heavily that drops to around 2 to 2.5 hours but I rarely use my phone that heavily.
I have the extended battery as a backup. I know I'll find times that I need to use that extra power and in those cases I'll simply have to strip the case off the phone and use it naked until I can get the standard battery charged back up. I accept that as a acceptable downside of having a laptop in my pocket at all times...
And on top of it, I get a nice discount on accessories through the company I work for so the price is right in my range for the items VZW carries....

Otterbox Defender case now available...

For anyone who is interested, the Otterbox Defender case for iP4 is currently available on their website. Just ordered mine.
I have read a good number of posts from people waiting for it to come out so I thought I'd post it.
www.otterbox.com
iPhoNettie

iPhoNettie wrote:
Well excuse the **** outta me, Phil, I didn't see the multitudes (insert sarcasm here) of Otterbox posts out there.
Please forgive me, oh great one (again...sarcasm...right here!)
iPhoNettie
He just had to pad his post count some more. That's all.

Anyone having trouble with the proximity sensor using the otterbox defender case?

When I have the otterbox case on my proximity sensor is not working at all making it difficult talking on the phone I keep hitting mute etc with my cheek if I take the case off it works fine so its not the phone itself but I need the Case for protection any suggestions?

KBella315 wrote:
When I have the otterbox case on my proximity sensor is not working at all making it difficult talking on the phone I keep hitting mute etc with my cheek if I take the case off it works fine so its not the phone itself but I need the Case for protection any suggestions?
Hi I had this problem with my wifes case, my defender worked fine, turned out it was her white inner case. Did you get the Pink on white one? If so, I've been told you can color in the proximity sensor area of the defender with a black sharpie (on the white part) and that shouold fix your problem.
I just tried that as I have her case here still and coloring the proximity sensor area black worked.

E-Case iSeries iPhone case - proximity sensor issue

Hello,
I have the E-Case iSeries iPhone case for my iPhone 5 ... it's basically a very durable Ziploc bag ... it's great for keeping out dirt, dust, sand, water, etc. (it's nature proof) but I'm having a hard time using Siri with it.
Basically, every time I try to use Siri while the iPhone is in the iSeries case, the screen goes out and my iPhone acts as if I'm putting it up to my ear; it goes into "headset mode" or whatever it's called when you bring an iPhone up to your ear while using Siri or other services.
This is very frustraing, especially when it happens while you're in midsentence.
This happens because the case itself is interferring with the proximity sensor - the same behavior occurs when I take the case off and attempt to use Siri while putting my finger over the proximity sensor.
Is there a way of disabling this automatic "headset mode" feature while using Siri?

Yeah, I just saw that in an iFixit.com video. I slid my phone down a little bit in its slot, so that the sensor was a little further into the handset speaker opening and it seems to help. Otherwise, I could always cut a little notch there around it.
I was a little surprsied that three of four AppleCare technicians were unaware of this issue. I upgraded from a 3GS to the 4S last week and began noticing the problem, thinking it was one of my apps interacting/conflicting with Siri. I even did a hardware exchange at an Apple store (under warranty) - nobody there seemed to have an awareness of this issue. I'm surprised.

Otterbox Defender Case causing Proximity Sensor issues

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