Our admins don't see "Upload and Manage Files" - even the Primary Admin.  Why?

We are setting up our iTunes U site for the first time.  NONE of our admins, including the primary admin, can see the "Upload and Manage Files" link in the Tools section, when we are editing a Course page.  We can set up Course pages all day long, but we cannot upload content.  Obviously this is a show-stopping problem, and so far nobody from Apple has been able to tell us why.
Any suggestions?  Thanks in advance,
-- Will

Greetings Will;
Are you and your Administrators using iTunes U Public Site Manager to edit your content or does your tools section look like the attached screen capture? 
Syd Rodocker
iTunes U Administrator
Tennessee State Department of Education
Tennessee's Electronic Learning Center

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