Our Apple ID can't be used to set up iMessage at this time

I'm successfully using iMessage / FaceTime on my iPhone and iPad but now I bought the MacBook Air and I can't log in!
The message I'm getting is:
Your Apple ID "[email protected]" can't be used to set up iMessage at this time
Can anyone help, please?

There is no official public documentation of that alert as far as I know.
If you're trying to sign in to FaceTime, try to sign in to iMessage in the Messages application, or vice versa.
Otherwise, do as the alert directs. According to reports, you won't be charged for the support call if you select "Apple ID"—not the hardware model—as the product you're asking about, and cite the "customer code" in the alert as the "validation code" when you speak to the Apple representative.

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Your Apple ID can't be used to set up iMessage at this time.

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There is no official public documentation of that alert as far as I know, but apparently it can sometimes mean that the same Apple ID is being used with the iTunes Store or one of the other Apple content stores, and the payment method is invalid. Sign in to the store and review your account. You do not, of course, have to provide any billing information to set up an account to use only with iMessage, as it's a no-charge service.
Another possibility is that the primary or alternate email address is invalid. Search the Web for the phrase "My Apple ID." The top hit should be an Apple web page with that title. I'm not giving a direct link because such links are never to be trusted. Sign in and verify the ID.
Otherwise, do as the alert directs. According to reports, you won't be charged for the support call if you select "Apple ID"—not the hardware model—as the product you're asking about, and cite the "customer code" in the alert as the "validation code" when you speak to the Apple representative. I can't confirm.

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Im trying to set up iMessage on my Macbook Pro and it says "Your Apple ID can't be used to set up iMessage at the time". What could be the problem and how can i fix it?

These instructions apply only if you want to use the same Apple ID with iMessage and with iTunes. If that's not what you want, contact Apple by clicking the "Support" link at the top of this page.
Launch iTunes and select from the menu bar
Store ▹ Authorize This Computer...
Enter the credentials and click Authorize.
Credit for this solution (if it works) to ASC member migs_.

Can't be used to set up iMessage at this time.

If this is a new Apple ID, you do not need to create another one. To use this Apple ID with iMessage, contact iMessage support with the code below.
Customer Code: 8187-8892-3226

Contact Apple by:
http://www.apple.com/support/itunes/contact/

Your apple ID (email address) cannot be used to set up imessage at this time

My iMessage recently stopped working. When I attempt to log back in it tells me "your apple ID (email address) cannot be used to set up imessage at this time" then gives me a code to share with Apple support. (See screen shot). Any suggestions?

There is no official public documentation of that error message as far as I know, but according to reports, it can mean (at least sometimes) that the same Apple ID is being used with the iTunes Store or one of the other Apple content stores, and the payment method is invalid. Sign in to the store and review your account. You do not, of course, have to provide any billing information to set up an account to use only with iMessage, as it's a free service.
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Leigh...
but cannot do this because I cannot access Mac App Store
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Plants vs. Zombies, and that is all for additional software on here
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HT203658 How to sign in using the Apple ID that I initially used to set up the computer?

How to sign in using the Apple ID that I initially used to set up the computer? I cant update my iPhoto and download pictures from Iphone :((
I updated ios on my MacBook Air to Yosemite, since then I had to update also iPhoto, as it was not compatible with Yosemite. When trying to update it I received this alert "These apps cannot be accepted by your Apple ID. These have already been assigned to another Apple ID." And the solution wud be to sign in using my initial Apple ID, but Im not aware of having one or changing it. I have many Mac devices so I at one point sing in to my Air with another ID not even noticing it and have it since the moment I found out the alert. Can anyone help me with this, please? And also, where are my pictures stored in my Air? Is there some folder, cuz Im used to Windows and Mac is totally new and not really clear to me for now. I need to download pictures from my iPhone and iPhoto seems to be the only way??
thanks
elen

How to sign in using the Apple ID that I initially used to set up the computer? I cant update my iPhoto and download pictures from Iphone :((
Try to remember any AppleID you ever may have used.
In the AppStore Application go to the "Store" menu.
It will show you the AppleiD You are currently using (in the last menu entry "View my account ....".
Use the "Sign out" command and sign in with any AppleID you ever used, ten check the "Purchases" tab of the App Store, if that will show the bundled apps.
And also, where are my pictures stored in my Air?
If you have used iPhoto to download your pictures, the photos will be stored in the iPhoto Library, a package, that is stored in the folder "Pictures" in your Home folder.
Terence Devlin has written some very useful user tips, that describe the iPhoto Library: See the links below:
iPhoto and File Management
How to Access Files in iPhoto
Exporting From iPhoto

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Our Apple ID can't be used to set up iMessage at this time

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