Our BT account is so old we can't get infinity! ne...
sorry if this is posted in the wrong place.
all we're looking to do is switch to BT infinity from the terribly slow aol we currently have, we currently use BT phone line so we have an account with BT.
in december (2012) we called to about changing to inifinity but they couldn't find our account, we have probably had this account for around 20 years now. finally many phone calls later they worked out what was wrong.. our account is so old there have been 3 new systems since then! and it appears than nobody working for BT is able to bring our account to the newest system so we can get BT infinity!!
over the last 6 months they have told us only certain people can transfer our account, these people never appear to work as everytime we call they happen to not be in.. nobody even had contact numbers for these misterious people.
a couple people we spoke to said they will definitly look into it and get it sorted for us and will contact us in the next few days.. we hear nothing as usual.
it seems impossible to get anywhere as we can only ever talk to sales teams or custom services, none of whom have been trained to sort out problems like this, people higher up need to sort this out - this was their words.
it's getting seriously frustrating now as it seems nobody cares about sorting this out because we never hear back from them! need someone to take this higher up
someone please help!
Hi iWheeler
Welcome to the forum.
I can have this looked into for you. Send me an email using the contact us link in my profile you can find the link in the section 'About Me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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