Our cell phones (iPhone 5 and Moto Droid M) keep dropping calls while inside our home.

We have to run outside to try to answer calls.  Sometimes the calls go directly to voice mail since apparently the signal isn't strong enough to activate the ringer.  Is there a tech support number I can call for advice?

The problem only occurs inside the house.  If we walk/run outside, the phones work fine.  Our guests experience the same issues when they visit.  The house does have a radiant barrier in the roof – might this be the problem?
What can I do?  I would prefer a dialogue with a Customer Service rep who is knowledgeable and can help solve this problem.  I can demonstrate the problem with the cell phones – hard to do in an email.

Similar Messages

  • My Droid Bionic keeps dropping calls.  Help anyone?

    My wife and I both have a droid bionic, but starting from today it keeps dropping phone calls.  Sometimes when we try to make a call, it doesn't even connect.  We tried calling landlines, mobile phones, and called each other to see where the problem is from.  Each time the phone call gets dropped.  I powered off, took out sim & SD card, and powered back on but still same problem.  We need help because it has already made a rude impression when the phone suddenly hung up on someone.  I'm guessing this is the verizon system problem since we haven't done anything different to our phone recently.  Or could it be a virus?  Do they make viruses for mobile phones now?  Its so frustrating...we can't hold a 15 sec. conversation without it dropping the call.

    Yes I took out battery, sim card, sd  card, and rebooted but same problem.  Also, I have another droid bionic my wife uses and same problem.  All started happening today.  Also strangely, AT&T is having the same problem on their landlines.  Not sure about ATT wireless however. 
    I am reporting it now.

  • I've been using my cell phone number to imessage from my ipad for a while now, but yesterday I got signed out of I message and when I signed back in, I didn't get the option to use my number, only my email adress. How can I fix that?

    I've been using my cell phone number to imessage from my ipad for a while now, but yesterday I got signed out of I message and when I signed back in, I didn't get the option to use my number, only my email adress. How can I fix that?

    Hey bill.rizzo2,
    Thanks for the question. I understand your phone number is missing on your iPad as an option for iMessage. The following article provides steps to resolve this issue:
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    Phone number missing on iPad or iPod touch
    If your phone number isn't listed on an iPod touch or iPad, follow these steps:
    1. Update to the latest version of iOS.
    2. Verify that you're using the same Apple ID that you're using on your iPhone.
    3. On your iPad or iPod touch, sign out of your Apple ID in the following locations:
        - Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
        - Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
    4. Sign in to your Apple ID with FaceTime and iMessage.
    If your phone number still isn't listed, follow these steps:
    1. Sign out of your Apple ID on all iOS devices, including your iPhone, in the following locations:
        - Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
        - Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
    2. Sign in to your Apple ID on your iPhone.
    3. When activation is complete, your Apple ID and all verified email addresses should be visible in Settings > Messages > Receive At and Settings > FaceTime.
    4. Sign in to your Apple ID on your other iOS devices.
    Thanks,
    Matt M.

  • Carrier access code needed to call our cell phones

    I am unable to call our cell phones on our Verizon land line.  We keep getting a Verizon intercept message stating we need a carrier access code and advising to call the business office.  I called our Verizon business office and they referred me to their repair serive.  The repair service advised that it was not their problem and advised they would refer the issue to the central office---whatever that is.  This happened about 10 days ago and still no reponse from their "central office".
       I am able to dial our Verizon phone from our cell phone.  This has been going off and on for about 6 months and still not resolved.
       Help!!!!!!!!!!!!!!!!!

    Hi, I am sorry you are having issues with reaching your cell phones. Please PM me your home phone # and the numbers and carriers of the phones you can not reach and I will see what I can do to help.
    Peter C
    Peter_VZ
    Verizon Support
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • IMesssage has stopped using my cell phone number and is only showing email addresses -- in other words, when I text, it is showing up as coming from an email address, even when i use my phone.   Laptop

    iMesssage has stopped using my cell phone number and is only showing email addresses -- in other words, when I text, it is showing up as coming from an email address, even when i use my phone.   The laptop and phone are still synchronized and messages are showing on both devices.
    I've seen this before and was able to fix in Settings, but that is not working now.
    Please help.  Thanks.

    Did you replace your iPhone with some other kind of phone? If your phone number is no longer connected to an active iPhone, you can't use it to message from your Mac.

  • HT1386 Just downloaded 7.2 into my Iphone 5 what a mess.  Dropped called no audible notifications for email or text messages.  Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize th

    Just downloaded 7.2 into my Iphone 5 what a mess.  Dropped called no audible notifications for email or text messages.  Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize the phone.  I have gone thur the steps for windows 7 and still nothing???  I have downloaded the newest version I itunes too. 

    Hi Midwestboy,
    If your iPhone isn't being recognized by iTunes on your Windows machine, you may find the following article helpful:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Regards,
    - Brenden

  • When my iPhone 4S (with ios7) experiences a failed call while connected to my Bluetooth hands free in my car(screen locked) the failed call appears on the locked screen, as it should, then when I unlock the phone it automatically redials the failed call,

    When my iPhone 4S (with ios7) experiences a failed call while connected to my Bluetooth hands free in my car(screen locked) the failed call appears on the locked screen, as it should, the problem arises whenever I unlock the phone, it automatically redials the last failed call, it doesn't do this with missed calls that are on the locked screen, if any. It is really annoying as sometimes the phone doesn't respond to attempts to end the call before it connects to the number. I then have to explain that it was my phone and not me, I look like an idiot, which I don't really need any extra help with!! Does anyone have any ideas? I don't want to stop missed call from showing in the locked screen but it might be associated with the failed calls and therefore be the only resolution

    I have had the same issue which was driving me mad but think I have just found a way around it. In iOS 7 if you swipe up on the lock screen to access quick settings and go into timer then click the home button you get into the phone without calling the person back. Not a great 'fix' but hope it works for you. Come on Apple this isn't good enough, fix this bug otherwise you will lose your customers.

  • Sync my iphone and ipad 1 to keep game scores

    how do i sync my iphone and ipad 1 to keep game scores

    Game score / syncing has to built into the app by the game developer. It's done either thru GameCenter (that should be installed on your iPad, if iOS has been upgraded), or by the game itself. Read instructions and check settings for the specific game.

  • HELP!! My iphone 6 keeps dropping calls and I have a verizon extender

    Hi,
    My iPhone 6 my Carrier is Verizon my iPhone 6 has been dropping calls I think it’s only when I’m home and also we have a cellphone booster aka Verizon Extender and it does connect to that also but when someone calls me it connects then drops right away and then I try right away to call them back and then the call goes though. I have tried a hard reset on my iPhone 6 I have tried just by turning on and off the airplane mode and I have tried resetting the network settings which I just did. I thought of maybe doing the part when you take your sim card out and put that back in but I have not done that yet! I don't know what to do if this keeps happing it is really annoying! Can you please help me! Thanks Also I have looked online of how to fix it but have not come up with anything yet
    How do I stop my iPhone 6 from dropping calls?
    Also
    my iphone 6 keeps dropping calls and I have a verizon extender and it says that my iphone is on it but it is not working and I have either 2 or 3 LTE bars.
    Thanks

    Contact the carrier to troubleshoot the issue.

  • Why does my iphone keep dropping calls

    Why does my iphone4 keep dropping calls??? It has been doing it for over a week. Does anyone have an answer.... AT&T says they are not having any problems and I have done everything but restore my phone.

    Unfortunately, this has plagued the AT&T iPhone since the original model came out. It's most likely a dead zone causing the issue (I have the sameissue from time to time). You can also get a Micro Cell from AT&T, it's basically just an access point that allows you to pick up a cellular signal at home or work (where ever you set it up).
    To eliminate any hardware issues, make sure you're on the latest build of the OS (4.3.3 for the AT&T iPhone 4) - I noticed you're still on 4.3.2. If you don't have a case, I suggest the Apple bumper or any case that covers the metal bezel on your phone, that will help as well.
    Also, you can "reboot" your phone. To do this, hold down the metal sleep button on the upper-right corner of your phone until the "slide to power off" slider is displayed, then power off the phone. Wait a few minutes and turn it back on.
    Hope this helps!

  • Iphone 5 keep dropping calls, after installing new software

    since instaling new software, my phone keeps dropping calls, with message call failed.....

    Hi Ricardo Jame,
    Here is an article for you that will help you troubleshoot this issue with your cellular data connection:
    iPhone: Troubleshooting a cellular data connection
    http://support.apple.com/kb/TS3780
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • My Maxx HD keeps dropping calls and always has very little signal

    My maxx hd keeps dropping calls and always has very little signal.

        AngelMunoz2011,
    I am sorry to hear about your troubles with service on your phone. We definitely want to make sure that you are always receiving the best service options. What zip in general are you having the most trouble in? How many bars of signal are you typically getting?  Could you try clearing the cache on your device http://vz.to/KRifEf and also try removing/reinserting your 4g sim card. We are here to help, so please keep us updated.
    Thank you,
    TonyG_VZW
    Follow us on Twitter @VZWSupport

  • After updating to IOS7 I have lost a years worth of pictures and my wi-fi keeps dropping out.  Anyone have any suggestions?

    After updating to IOS7 I have lost a years worth of pictures and my wi-fi keeps dropping out.  Anyone have any similar problems or suggestions?

    Re wifi:
    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
    http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are drooping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    iPad: Issues connecting to Wi-Fi networks
    http://support.apple.com/kb/ts3304
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    10 Ways to Boost Your Wireless Signal
    http://www.pcmag.com/article2/0,2817,2372811,00.asp
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
    Re Photos:
    Get them from your backup. You do backup frequently don't you?
    iPad Photo Recovery: How to Recover Deleted Photos
    http://www.iskysoft.com/iphone-data-recovery-mac/ipad-photo-recovery.html
    How to Restore Lost or Deleted Files from iPad
    http://www.iphone-ipad-recovery.com/recover-ipad-mini-files.html
    How to Recover Deleted Files from iPad
    http://www.kvisoft.com/tutorials/recover-deleted-files-from-ipad.html
    iSkysoft Free iPhone Data Recovery
    http://www.iskysoft.com/iphone-data-recovery/
    Recover iPhone/iPad/iPod touch lost data, Free.
    Free recover iPhone/iPad/iPod touch lost contacts, photos, videos, notes, call logs and more
    Recover data directly from iPhone or from iTunes backup
    Preview and recover lost iOS data with original quality
    Wondershare Dr.Fone for iOS
    http://www.wondershare.net/data-recovery/iphone-data-recovery.html?gclid=CJT7i9e 6gb4CFcvm7AodbUEAJQ
    Recover contacts, messages, photos, videos, notes, call history, calendars, voicemail, voice memos, reminders, bookmarks and other documents.
    iPad Data Recovery Software (PC & Mac)
    http://www.anysoftwaretools.com/ipad-data-recovery.html
     Cheers, Tom

  • My phone keeps dropping calls.  The phone reads call failed!

    my phone keeps dropping calls.  The phone reads call failed!  (as this is how I find out where I am working each day.  I am losing money Help!)

    Settings > General > Reset > Reset Network Settings
    If the issue persists, contact the carrier.

  • How to I get my cell phone, laptop and ipad to share information?

    I am trying to get my iPad2, my HTC Thunderbolt (Droid) cell phone and my laptop (PC with Windows 7) to share contacts and calendar information. I just can't get them all connected. Any suggestions?

    hotmail works as exchange for ios devices
    http://www.iphonehacks.com/2010/08/how-to-setup-hotmail-using-exchange-activesyn c-on-your-iphone-ipad-and-ipod-touch-for-push-email-calendar-contacts.html
    http://www.idownloadblog.com/2010/06/17/how-to-set-up-hotmail-for-ms-exchange-on -your-iphone/
    but if you just use the email program build into osx on the macbook it does not support hotmail as exchange
    in that case you should set it up there are pop3 and never to delete mails from the server
    then it will not get mail pushed but it will work

Maybe you are looking for