Our corporate proxy prevents downloading and installing Photoshop CC and makes the installer crash.

What IP's and ports the downloader/installer is connecting to so we can make changes to our firewall & proxy settings. Can't find them on Adobe site.
The installer crashes on every installation attempt and does leave an error report in win7 application log, but the error itself doesn't contain any useful information, just a reference to a .dll file.

Mikkoj85693501 please see Creative Cloud for enterprise for information on how to configure your network to allow a Creative Cloud membership.

Similar Messages

  • Hi, I just downloaded and installed Photoshop cc and the Camera Raw version is not the latest one available,so now I can no longer open files from my Nikon D750!  Can I update ACR?

    I just downloaded and installed Photoshop cc and the Camera Raw version is not the latest one available,so now I can no longer open files from my Nikon D750!  Can I update ACR?
    I have been using the new version of ACR with PS6 and have been able to open the D750 files,now I'm stuck.
    Thanks,
    Greg E

    You were probably using the Release Candidate version of camera raw 8.7, which one gets from Adobe Labs.
    http://labs.adobe.com/technologies/cameraraw8-7-cc/index.html

  • Trying to download and install Photoshop Elements and Premium on Surface Pro 3 from the link and receiving an error - anyone know of a resolution?

    I have a Surface Pro 3 and just purchased the download link for Photoshop Elements (newest one) from Adobe. I've tried downloading several times and in 64 and 32 bit types, but have only made it as far as the install before receiving an error. Anyone else have this problem and know of a solution?

    Hi Jeff -
    I tried chatting with someone earlier today, but they ended the session (I think accidentally?) before it was resolved. My error is below. Now chat seems to be closed - although I thought it was open 24/7, so I can't try that again. This is the most frustrating support experience I've ever had. I just want to access and start using the products I purchased Friday. I would be so happy if someone would just help fix this. I am not computer inept, but cannot figure out why the download is failing.
    The guy on chat that was helping me before getting cut off had me run a SCANNOW system scan, but that's where the session unexpectedly ended.
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example,  ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ERROR: This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.
    ERROR: System check returned with error : 6

  • I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is i

    I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is incorrect.... please help

    Ok, since this forum is for Photoshop Standard and Photoshop Extended, we don't know much about Photoshop Elements. There is a Photoshop Elements forum and I'll link it for you since they best know how to field your questions.
    Photoshop Elements
    Good luck on it! 
    Gene

  • I was able to download and install Photoshop CC 2014 on my Mac Laptop.  I am not being offered the new version on my iMac desktop. Why?  I am a member of Adobe Creative Cloud.

    I was able to download and install Photoshop CC 2014 on my Mac Laptop.  I am not being offered the new version on my iMac desktop. Why?  I am a member of Adobe Creative Cloud.

    Please refer:
    http://helpx.adobe.com/photoshop/system-requirements.html
    Regards,
    Ashutosh

  • How do I change platform for downloading and installing Photoshop Elements from Windows to Mac?

    How do I change platform for downloading and installing Photoshop Elements from Windows to Mac?

    As long as your license supports both platforms you should only have to download the Mac version and install/activate using your serial number.  If you need help finding a link to download the file, please indicate the PSE version you need.

  • I have downloaded and installed Photoshop Elements 11 on my new Macbook Pro.  Why can't I see my scanner (Epson Perfection 3200 Photo) from the File Import menu?

    I have downloaded and installed Photoshop Elements 11 on my new Macbook Pro.  Why can't I see my scanner (Epson Perfection 3200 Photo) from the File>Import menu?

    There was no driver update available (it said my driver was up to date), so I just deleted the scanner and restarted the computer.  when it came up, the scanner had already been added again.  With great anticipation I tried to import from Photoshop...but no luck (scanner was not visible).  I finally ended up calling Epson (had great difficulty in locating a number for support) and they finally told me there is no driver update for OS X 10.10 and I should as a work around use "Image Capture" application.  I tried it, and it works quite well.

  • I downloaded and installed Photoshop Elements & Premiere Elements.  I then launched Photoshop Elements Organizer and imported approx. 28,000 photos (including some videos).  A window opened indicating that many of the photos had tags, and asking if I want

    I downloaded and installed Photoshop Elements & Premiere Elements.  I then launched Photoshop Elements Organizer and imported approx. 28,000 photos (including some videos).  A window opened indicating that many of the photos had tags, and asking if I wanted to add the tags.  I said yes, and the process began.  When it reached 60% a window opened indicating that "Elements 13 Organizer has stopped working", with the only option being to "Close program."
    I've since tried to open organizer several times, but it goes immediately to "Elements 13 Organizer has stopped working".  I was able to open Editor, and tried opening Organizer from Editor, but encountered the same problem.
    FYI, I have an open case (#0214505556), but have not received the help I need.

    This issue is with respect to Elements 13.

  • I just download and installed photoshop elements 13 and premiere 13 but it wont open/launch... help!?

    i just download and installed photoshop elements 13 and premiere 13 but it wont open/launch... help!?

    PSE 13 isn't compatible with anything older than win 7, unfortunately.
    Edit picture | Adobe Photoshop Elements 13 - Tech specs

  • I've downloaded and installed photoshop cs6, but I can't find it on my mac air.

    I downloaded and installed creative cloud, and I then downloaded Adobe Application Manager, and from that I downloaded and installed Photoshop cs6. When I clicked on 'launch app' nothing happened. According to the application manager I've installed photoshop, yet I can't find it anywhere on my mac air, all there is are a bunch of folders, but the actual program of photshop is nowhere to be found.

    Ficam56 if you go to Applications/Utilities/Adobe Installers do you see a listing for Photoshop there?  If so please run the uninstaller and then reinstall.

  • I already downloaded the cloud and installed photoshop, how do i find it to work within it?

    i already downloaded the cloud and installed photoshop, how do i find it to work within it?

    If Windows, just do a search in the Start Menu for Photoshop
    If Mac, Spotlight will do the same.

  • When I tried to open PS CC2014, it flashed a bit then quit, same with DW and INDD ... I also got this error message: Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the C

    This morning when I tried to open my CC2014 Photoshop, it started to open, then quit suddenly. Same with Dreamweaver and InDesign. I am a professional and do not have the time to screw around with this. When I tried to run CC app, I get an error that says "Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'." I did so and tried to run the app and got the same error. I tried the cleaner and it removed all of my apps, then I tried to install again, and got the same error. I am getting desperate now, I have clients waiting for their projects. I need help, please.

    Allisonf55952352 have you utilized the steps listed in Error: "Failed to install" | Creative Cloud Desktop to resolve the current error?  If not do you have any questions regarding the steps listed with the document?

  • I need to re-install Photoshop CC and Lighroom as a paid subscriber --- how do I proceed?

    Hello,
    I am a paid subscriber to Photoshop CC (the subscription includes LightRoom).  Because of a problem with the hard drive on my iMac which required reformatting, I no longer have access to either software.
    How do I proceed so that I can continue my subscription?
    Thanks,
    [email address removed by host]

    You can go ahead and download the products as the same way you have downlaoded first time.
    You may use below link to download Creative Cloud App
    https://creative.adobe.com/products/creative-cloud
    Once it installed, you can sign and install Photoshop and Lightroom

  • Installing a downloaded version of photoshop elements 8 for the mac

    Can someone please help me.  I downloaded version 8 of photoshop elements for the mac (a paid version and not the trial).  When i click on the set-up icon and go through all the required information (i.e., serial number, etc.), the screen goes to checking the system and finally to "preparing to install".  It sits there and does nothing.  I have waited for hours but it just says "preapring to install".  I have downloaded the app a couple of times.  I rebooted a couple of times.  I am running Snow Leopard 10.6.1  I also have the earlier version of Photoshop Elements, version 6.  Can someone help please.  I have holding now for 73 minutes on Adobe's support line.

    Not to sound completely stupid but does this require me to download elements
    again but under the new admin user?
    Rick Cluthe
    President and COO
    iRent  llc
    PO Box 1168
    Barnstable Village, Massachusetts  02630
    Office:     (774) 722-0667
    Email:       [email protected]
    Web:        www.irent.cc
    From: Barbara Brundage <[email protected]>
    Reply-To: <[email protected]>
    Date: Mon, 05 Oct 2009 19:23:32 -0600
    To: Rick Cluthe <[email protected]>
    Subject: Installing a downloaded version of photoshop
    elements 8 for the mac
    Try creating a new admin user (system prefs>user accounts) and using that
    for the install.

  • When downloading a "Purchased" Photoshop package and you get an "Error 6...

    When downloading a "Purchased" Photoshop package and you get an "Error 6", how do you actually get to speak with someone at Adobe?  The program appeared to download properly and requested that I restart my computer, which I did, it indicated that I was experiencing an "Error 6" - and despite all of my efforts I could not find a single screen that would take me to a person at Adobe to assist me.  It referred me to this source, and unfortunately I have a very unique situation that possibly only they could answer.  Any help you could give me will be greatly appreciated.  Thank you.

    you purchased ps cs6?
    and you see exit code 6 when installing ps cs6?

Maybe you are looking for

  • Managing Libraries

    When you create a second iTunes library (to manage multiple iPods on same computer) are songs included in both libraries duplicated on your PC?

  • Oracle 10g ora 12560 and ora 12514 errors

    i am a new oracle user. and i have some problems i installed 10g then, when i was creating a database, i received an error messagge "ora-12560", therefore i cancelled creating database. i run sqlplus, i received error messagge again but this messagge

  • Can i share imovie theater clips that are too big for icloud?

    I have transferred my old vhs tapes to .mov, edited them in iMovie, and added them to iMovie Theater (most of which are over 15mins so I know they can't be shared via icloud) and wish to gift these larger non icloud clips to my kids so they can add t

  • Using ServletOutputStream

    Hi, I wanted to use ServletOutputStream to send a file for download to the client, but i had a doubt before actually implementing it. Suppose the file is very big (in the order of GB's), will the client see the "save as" popup from the browser before

  • Problem with CRM Content Management

    Hi all, I'm trying to specify a default folder template to use in business transactions, in order to show a default path in "Attachments" tab. I have configurated my template folder using the following IMG path: CRM-Basic Functions-Content Management