Out of Office replies not working for external emails - Exchange 2010, Outlook 2010

Hello.
We have two Exchange 2010 mailbox servers and a third for client access. There are two mailbox databases replicated to both servers as a DAG. There is also one 2003 legacy server that is awaiting decommissioning that is basically just heating the server
room - all the mailboxes have been migrated.
We have recently noticed that out of office replies are no longer working for external recipients, but are being sent for internal users.
I have checked under "Organisation configuration" - "hub transport" - "Remote domains" and made sure that is set to "Allow external out-of-office messages and legacy out-of-office messages"
Looking at the message tracking logs it appears that the out of office reply isn't generated for external users - we do have an external mail filter that inbound and outbound messages are relayed through but that isn't blocking anything.
This was working until recently, and I can't see any errors in the logs that look related. All three servers have been rebooted just in case.
Any suggestions where to look next?

Hello,
You can capture a trace log to diagnostic
the OOF issue:
a. Start ExTRA by clicking Run on the Start menu and then entering the following command-line:
Extra.exe
b. On the “Welcome to the Exchange Troubleshooting Assistant” page click Select a task.
c. On the “Troubleshooting Task Selection Screen” page click Trace Control.
d. Click OK to the following prompt alerting you about possible performance problems running a trace:
This server does not have the module needed for interpreting traces.
Proceed only if this is being done under the direct supervision of a qualified Exchange support engineer.
e. On the “Configure Trace File” page configure the following options:
f. After configuring the options in step e, click Set manual trace tags.
g. On the “Set Trace Tags Manually” page configure the following settings:
Check the following trace tags: InfoWorker.Assistants.OOF, all.
Note: Please expand all filter options, make sure that we did not check any filter options here. And run the trace again.
h. Click Start Tracing at the bottom of the page.
i. Please reproduce this issue for 3-5 times. After reproduced this issue, stop the tracing and collect the ExchangeDebugTraces.etl
Thanks,
Simon

Similar Messages

Out of office replies in Exchange 2013 not working for external recipients

Hi,
Few days ago a couple of company workers went to vacation. They set up OOF automatic replies in OWA 2013. However automatic replies are not working for external recipients (outside of company). Internal users (company users) receive OOF notification.
I'm using smart host in sender connector configuration (SMTP server of internet provider) to deliver emails. Any clues about this problem ? Please find below part of the transaction log. For testing purposes i set up administrator account
to be on vacation.
HARED... SMTP
[email protected]
{[email protected]}             Automatic reply: vacation test
RECEIVE SMTP
[email protected]
{[email protected]}             Automatic reply: vacation test
DROP     ROUTING
[email protected]
{[email protected]}             Automatic reply: vacation test
AGENT... AGENT    [email protected]
{[email protected]}             Automatic reply: vacation test
HARED... SMTP
[email protected]
{[email protected]}             Automatic reply: vacation test
RECEIVE SMTP
[email protected]
{[email protected]}             Automatic reply: vacation test
AGENT... AGENT    [email protected]
{[email protected]}             Automatic reply: vacation test
TRANSFER ROUTING [email protected]
{[email protected]}             Automatic reply: vacation test
FAIL     SMTP
[email protected]
{[email protected]}             Automatic reply: vacation test

Hi Informus,
Please check if it is allowed in AllowedOOFType of the Remote Domain *
In Exchange 2013, the only way to see or change the current configuration for automatic replying and forwarding to the Internet is via the Exchange Management Shell (EMS) with PowerShell commands.
To get the currently configured Remote Domains, use:
Get-RemoteDomain
Name                           DomainName
AllowedOOFType
Default                        *
External
Get-RemoteDomain Default | fl AllowedOOFType, AutoReplyEnabled, AutoForwardEnabled
AllowedOOFType     : External
AutoReplyEnabled   : False
AutoForwardEnabled : False
To change the settings, use the Set-RemoteDomain command.
Enable automatic replies
Set-RemoteDomain -AutoReplyEnabled $true
Enable automatic forwards
Set-RemoteDomain –AutoForwardEnabled $true
Enable OOF for Outlook 2003 and previous (for Exchange 2007 and 2010 support)
Set-RemoteDomain –AllowedOOFType $ExternalLegacy
To change all these properties at once, you can use:
Set-RemoteDomain Default -AutoReplyEnabled $true –AutoForwardEnabled $true –AllowedOOFType $ExternalLegacy
Note:
Valid settings for the AllowedOOFType property are:
External
This is the default and only allows for the new style OOF messages as introduced in Outlook 2007.
ExternalLegacy
This settings allows for both the new style and old style OOF messages and needs to be set if you want to enable external OOF support for Outlook 2003 as well.
None
This setting doesn’t allow for the use of OOF messages at all (both internal and external).
InternalLegacy
This setting only allows for internal OOF messages to be sent for all Outlook versions.
Regards,
Satyajit
Please “Vote As Helpful”
if you find my contribution useful or “Mark As Answer” if it does answer your question. That will encourage me - and others - to take time out to help you.

Exchange 2010 Out of Office Assistant not working?

New server with a new Exchange 2010 install into an existing domain...
When users on both the internal network and external network try to access the Out of Office Assistant they get an error message of: " Your Out of Office settings cannot be displayed, because the server is currently unavailable".
I have done tons of research on WebServicesVirtualDirectory and AutodiscoverVirtualDirectory and set both internal and external URL's that work if you go to them in IE )internally and externally offsite).
Here are the settings of Autodiscover and Webservices:
[PS] C:\Windows\system32>Get-WebServicesVirtualDirectory | Format-List
RunspaceId : 86aaf7fc-ca19-45b2-87d1-45ec432a670d
CertificateAuthentication :
InternalNLBBypassUrl : https://MAILSERVER.domain_name.local/ews/exchange.asmx
GzipLevel : High
Name : EWS (Default Web Site)
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication : False
WSSecurityAuthentication : True
LiveIdBasicAuthentication : False
BasicAuthentication : True
DigestAuthentication : False
WindowsAuthentication : True
MetabasePath : IIS://MAILSERVER.domain_name.local/W3SVC/1/ROOT/EWS
Path : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS
Server : MAILSERVER
InternalUrl : https://MAILSERVER.domain_name.local/EWS/Exchange.asmx
ExternalUrl : https://mail.domain_name.com/owa
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
DistinguishedName : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=MAILSERVER,CN=Servers,CN=Exchange Adm
inistrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organization,CN=M
icrosoft Exchange,CN=Services,CN=Configuration,DC=domain_name,DC=local
Identity : MAILSERVER\EWS (Default Web Site)
Guid : 4639e4b9-9cf3-4f92-8940-f7c31e07cd47
ObjectCategory : domain_name.local/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
WhenChanged : 4/1/2010 2:47:37 PM
WhenCreated : 3/11/2010 11:02:22 AM
WhenChangedUTC : 4/1/2010 8:47:37 PM
WhenCreatedUTC : 3/11/2010 6:02:22 PM
OrganizationId :
OriginatingServer : DOMAINCONTROLLER.domain_name.local
IsValid : True
[PS] C:\Windows\system32>AutodiscoverVirtualDirectory | Format-List
RunspaceId : 86aaf7fc-ca19-45b2-87d1-45ec432a670d
Name : Autodiscover (Default Web Site)
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication : False
WSSecurityAuthentication : True
LiveIdBasicAuthentication : False
BasicAuthentication : True
DigestAuthentication : False
WindowsAuthentication : True
MetabasePath : IIS://MAILSERVER.domain_name.local/W3SVC/1/ROOT/Autodiscover
Path : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Autodiscover
Server : MAILSERVER
InternalUrl : https://MAILSERVER.domain_name.local/autodiscover/autodiscover.xml
ExternalUrl : https://mail.domain_name.com/autodiscover/autodiscover.xml
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
DistinguishedName : CN=Autodiscover (Default Web Site),CN=HTTP,CN=Protocols,CN=MAILSERVER,CN=Servers,CN=Exc
hange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organiza
tion,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain_name,DC=loca
l
Identity : MAILSERVER\Autodiscover (Default Web Site)
Guid : 7a234ea2-20fc-412b-bbf0-3ea5f965d8da
ObjectCategory : domain_name.local/Configuration/Schema/ms-Exch-Auto-Discover-Virtual-Directory
ObjectClass : {top, msExchVirtualDirectory, msExchAutoDiscoverVirtualDirectory}
WhenChanged : 4/1/2010 3:00:49 PM
WhenCreated : 3/11/2010 11:02:07 AM
WhenChangedUTC : 4/1/2010 9:00:49 PM
WhenCreatedUTC : 3/11/2010 6:02:07 PM
OrganizationId :
OriginatingServer : DOMAINCONTROLLER.domain_name.local
IsValid : True
Test-OutlookWebServices comes up with errors. The Test E-mail AutoConfiguration within Outlook still appears to be looking for Autodiscover at different URLs...
OOF within Outlook Web App functions.
Any suggestions would be helpful!

From your previous post, I understand that OOF doesn't work for both internal and external clients. Error message "Your Out of Office settings cannot be displayed, because the server is currently unavailable" was received from Outlook client side. Please correct me if I have any misunderstanding.
Before we go any further, I would appreciate your help in clarifying the following questions:
1. When did this issue begin to occur, since the installation of Exchange 2010?
2. Can we access and configure OOF from OWA?
As internal & external clients are using different methods/URL to access Autodiscover and EWS, which provided OOF service, I recommend we focus on the internal users first.
To troubleshoot this issue, please install the hotfix mentioned in the following KB on the Exchange Client Access Server first:
Outlook 2007 crashes or you cannot access OOF settings after you install a package that contains the .NET Framework 3.5 with SP1 and the .NET Framework 2.0 with SP2 on an Exchange 2007 Client Access server or on an Exchange 2010 Client Access server
http://support.microsoft.com/kb/958934
After that, check if the issue remains. If there is still problem, please help me collect:
1. Test E-mail AutoConfiguration from Outlook client
1. Launch Outlook 2007 using a correct configured profile.
2. Hold down the CTRL key on your keyboard and click the Outlook icon in the notification area of the Windows taskbar, also known as the notification area.
3. In the menu that appears, click Test E-mail AutoConfiguration.
4. Enter your E-mail Address and Password (if not logged into the domain) in the respective edit boxes.
5. Choose the desired auto configuration methods with Use Autodiscover, clear other selection.
6. Click Test.
7. Please send me the screenshot of the result tab and log tab.
2. Result files after running the following command on the Exchange 2007 server
Get-ExchangeCertificate | FL >C:\cert.txt
Get-WebServicesVirtualDirectory –Server ServerName | FL >C:\EWS.txt
Get-AutodiscoverVirtualDirectory –Server ServerName | FL >C:\Audis.txt
Get-ClientAccessServer | FL >C:\cas.txt
Email them to me at [email protected]
With the title as
"Exchange 2010 Out of Office Assistant not working?"
Regards
Fazal M khan

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Hi,
when using outlook 2007 and the users mailbox is on an Exchange 2007 server the out of office assistant doesn't work. When you start the out of office assistant the following message is displayed:
'Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later.'
Using Outlook 2003 and connect to the same mailbox, the assistant works fine, however you don't have the additional features new to the Assistant.
Also, when using outlook 2007 and connect to an Exchange 2003 mailbox the out of office assistant is also functioning fine.
Using Outlook Web Access on Exchange 2007 to set the out of office assistant works also fine, so the error message is not correct.
Any idea how to fix this ?
Franc.

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I manage an Exchange 2007 environment with 300 users and and Exchange 2010 environment with 700 user's all using Outlook 2007. We are in the progress of deploying Outlook 2010 but I know with the new authentication process of the Outlook
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Outlook 2007 Out of Office does not work

Hello,
Our local network uses Exchange Server 2008 and has clients connected with Outlook 2007 and Outlook 2010. Recently one of the users reported that Outlook 2007 cannot access the Out Of Office function. When he tries Outlook reports that the server is unavailable.
I confirmed this on 2 machines which use Outlook 2007. I also tested on 2 machines using Outlook 2010 and they do not have the problem. Per a ms support kb article, I tried using a new Outlook profile for one of the Outlook 2007 machines and it made no difference.
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Thanks

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Hi,
Please switch to Outlook 2010 client and login OWA to check this issue.
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mentioned, it failed to do a test of email autoconfiguration. So I suggest the following methods for troubleshooting
Please switch to Outlook 2010 client and login OWA to check this issue.
Have you configured
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Use Test-OutlookWebServices cmdlet to
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Blog for
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Lynn-Li
TechNet Community Support

Out of Office replies not working for external emails - Exchange 2010, Outlook 2010

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