Out of paper message for photo smart 309a

I have reloaded my paper as per all instuctions, have never had this problem before and it still says I am out of paper..Help please

Hi,
Please refer the link below to troubleshoot the issue,
http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c02051477&tmp_task=solveCategory&cc=us&dlc=en&lc​...
Although I am an HP employee, I am speaking for myself and not for HP.
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