Out of Stock, Damaged and Irritated

Today I ordered the 3D Combo pack for Star Trek Into Darkness as well as the first installment Star Trek movie Blu-Ray as an anniversary gift for my partner. I chose to do free in store pickup for convenience and timing. However, this wasn't quite the case.
1. I was able to order the first installment Star Trek movie at the Winter Garden, FL Best Buy but was unable to order the Into Darkness combo pack because they were out of stock.
2. I was able to order the Into Darkness combo pack at the Ocoee, FL Best Buy but was unable to order the first installment movie because they were out of stock.
3. When I picked up the first installment Star Trek movie from the Winter Garden, FL store, I immediately requested the associate to exchange the Blu-Ray with a different one as the one they were attempting to give me had damage to the case and I wasn't about to give that as a gift nor accept that as a brand new purchase. I was happy the associate did it no problem but a bit irritated the store tried to give it to me to begin with.
4. I gave the brand new movies tonight to my partner for our anniversary. We sat down on the couch and opened the new Into Darkness combo pack to enjoy with dinner. The discs fell out because the inside of the case is completely broken. I would not have been able to tell at the store because the case was sealed with inserts holding everything in place. On the outside everything appeared fine, but inside not so much.
Having to drive to two different stores for the two movies because each one was out of stock of the other was a pain and definitely inconvenient. The Winter Garden, FL store attempting to give me a damaged case was irritating. However, opening the Into Darkness combo pack and finding out it too is damaged... This was the icing on the irritation cake. I obviously cannot return it because it has been opened. It's a shame. A brand new anniversary gift not in perfect condition as it should be. Just an awful experience all around.
Solved!
Go to Solution.

Hello Soer413,
I was really disappointed to read about your experience when ordering the Star Trek movies. My husband loves Star Trek, and that is something I know he would love to have, so like you, I would be excited to give them to him as an anniversary gift. I also know I would be completely dismayed if they turned out to be damaged upon opening, and I'm truly sorry for the frustration this has caused. 
Using the e-mail you registered on the forum, I was able to locate the order and have some details I would like to discuss with you; therefore, I will be sending you a private message. To view your private messages, please make sure you are logged into the forum, and click on the icon envelope in the top right hand corner. I assure you also that I have documented your feedback in regards to your poor experience overall ordering the movies on BestBuy.com. 
Once again, I'm very sorry for any inconvenience this may have caused, and please keep an eye out for that message coming your way. 
Sincerely, 
Maria|Social Media Specialist | Best Buy® Corporate
 Private Message

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    Jun 13 11:32:17 localhost OSInstaller[380]:           Install: "OS X"
    Jun 13 11:32:17 localhost OSInstaller[380]:                     BaseSystemBinaries.pkg : com.apple.pkg.BaseSystemBinaries : 10.9.0.1.1.1306847324
    Jun 13 11:32:17 localhost OSInstaller[380]:                     BaseSystemResources.pkg : com.apple.pkg.BaseSystemResources : 10.9.0.1.1.1306847324
    Jun 13 11:32:17 localhost OSInstaller[380]:                     OSInstall.mpkg : com.apple.mpkg.OSInstall : 10.9.0
    Jun 13 11:32:17 localhost OSInstaller[380]:                     Essentials.pkg : com.apple.pkg.Essentials : 10.9.0.1.1.1306847324
    Jun 13 11:32:17 localhost OSInstaller[380]:                     BSD.pkg : com.apple.pkg.BSD : 10.9.0.1.1.1306847324
    Jun 13 11:32:17 localhost OSInstaller[380]:                     JavaTools.pkg : com.apple.pkg.JavaTools : 10.9.0.1.1.1306847324
    Jun 13 11:32:17 localhost OSInstaller[380]:                     AdditionalEssentials.pkg : com.apple.pkg.AdditionalEssentials : 10.9.0.1.1.1306847324
    Jun 13 11:32:17 localhost OSInstaller[380]:                     AdditionalSpeechVoices.pkg : com.apple.pkg.AdditionalSpeechVoices : 10.9.0.1.1.1306847324
    Jun 13 11:32:17 localhost OSInstaller[380]:                     AsianLanguagesSupport.pkg : com.apple.pkg.AsianLanguagesSupport : 10.9.0.1.1.1306847324
    Jun 13 11:32:17 localhost OSInstaller[380]:                     MediaFiles.pkg : com.apple.pkg.MediaFiles : 10.9.0.1.1.1306847324
    Jun 13 11:32:17 localhost OSInstaller[380]:                     JavaEssentials.pkg : com.apple.pkg.JavaEssentials : 10.9.0.1.1.1306847324
    Jun 13 11:32:17 localhost OSInstaller[380]:                     OxfordDictionaries.pkg : com.apple.pkg.OxfordDictionaries : 10.9.0.1.1.1306847324
    Jun 13 11:32:17 localhost OSInstaller[380]:                     X11redirect.pkg : com.apple.pkg.X11redirect : 10.9.0.1.1.1306847324
    Jun 13 11:32:17 localhost OSInstaller[380]:                     OSInstall.pkg : com.apple.pkg.OSInstall : 10.9.0.1
    Jun 13 11:32:17 localhost OSInstaller[380]: =============================================================================== =
    Jun 13 11:32:17 localhost OSInstaller[380]: It took 0.00 seconds to summarize the package selections.
    Jun 13 11:32:17 localhost OSInstaller[380]: Memory statistics for 'Installing' pane:
    Jun 13 11:32:17 localhost OSInstaller[380]: Physical Memory Allocation:   269 MB wired,     3 MB trapped,   290 MB active,   132 MB inactive,  3402 MB free,  3824 MB usable,  4096 MB total
    Jun 13 11:32:18 localhost OSInstaller[380]: Remote Install Assistant found at :(null)
    Jun 13 11:32:18 localhost OSInstaller[380]: Memory statistics for 'Install OS X' pane:
    Jun 13 11:32:18 localhost OSInstaller[380]: Physical Memory Allocation:   269 MB wired,     2 MB trapped,   291 MB active,   132 MB inactive,  3402 MB free,  3825 MB usable,  4096 MB total
    Jun 13 11:32:18 localhost Unknown[365]: 2014-06-13 11:32:18.321 OS X Installer[380:303] *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Jun 13 11:32:18 localhost Unknown[365]: 2014-06-13 11:32:18.322 OS X Installer[380:303] *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    Jun 13 11:32:19 localhost OSInstaller[380]: Failed to delete automation file: The volume “Macintosh HD” is read only.
    Jun 13 11:32:20 localhost Unknown[365]: Keyboard Layouts: duplicate keyboard layout identifier -16899.
    Jun 13 11:32:20 localhost Unknown[365]: Keyboard Layouts: keyboard layout identifier -16899 has been replaced with -28673.
    Jun 13 11:32:20 localhost Unknown[365]: Keyboard Layouts: duplicate keyboard layout identifier -16900.
    Jun 13 11:32:20 localhost Unknown[365]: Keyboard Layouts: keyboard layout identifier -16900 has been replaced with -28674.
    Jun 13 11:32:23 localhost OSInstaller[380]: LSExceptions [0x7f7fd3529060] unloaded
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    Jun 13 11:32:24 localhost OSInstaller[380]: Set authorization level to root for session
    Jun 13 11:32:24 localhost runner[384]: Administrator authorization granted.
    Jun 13 11:32:24 localhost OSInstaller[380]: Recovery system image located at "/Volumes/Mac OS X Install DVD/BaseSystem.dmg"
    Jun 13 11:32:24 localhost OSInstaller[380]: V /Volumes/Macintosh HD: DSDB found.
    Jun 13 11:32:24 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/BaseSystemBinaries.pkg (556750848 b)
    Jun 13 11:32:24 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/BaseSystemResources.pkg (366475264 b)
    Jun 13 11:32:24 localhost OSInstaller[380]: IF will install package file://localhost/System/Installation/Packages/OSInstall.mpkg (0 b)
    Jun 13 11:32:24 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/Essentials.pkg (4711998464 b)
    Jun 13 11:32:24 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/BSD.pkg (728622080 b)
    Jun 13 11:32:24 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/JavaTools.pkg (94208 b)
    Jun 13 11:32:24 localhost OSInstaller[380]: IF will install package file://localhost/System/Installation/Packages/OSInstall.mpkg (0 b)
    Jun 13 11:32:24 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/AdditionalEssentials.pkg (163948544 b)
    Jun 13 11:32:25 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/AdditionalSpeechVoices.pkg (293543936 b)
    Jun 13 11:32:25 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/AsianLanguagesSupport.pkg (4018176 b)
    Jun 13 11:32:25 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/MediaFiles.pkg (235410432 b)
    Jun 13 11:32:25 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/JavaEssentials.pkg (6665216 b)
    Jun 13 11:32:25 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/OxfordDictionaries.pkg (102292480 b)
    Jun 13 11:32:25 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/X11redirect.pkg (3472384 b)
    Jun 13 11:32:25 localhost OSInstaller[380]: PK will install package file://localhost/System/Installation/Packages/OSInstall.pkg (0 b)
    Jun 13 11:32:25 localhost OSInstaller[380]: Setting external root to: /
    Jun 13 11:32:25 localhost OSInstaller[380]: OSI: com.apple.pkg.BaseSystemResources remapped external root path to: /
    Jun 13 11:32:25 localhost OSInstaller[380]: Total install size including padding: 8247033856 b + 0 b non-OS collection items
    Jun 13 11:32:25 localhost OSInstaller[380]: Can not connect to /var/run/systemkeychaincheck.socket: No such file or directory
    Jun 13 11:32:25 localhost OSInstaller[380]: PK will install signed package file:///Volumes/Macintosh%20HD/OS%20X%20Install%20Data/OSX_10_9_IncompatibleApp List.pkg
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    Jun 13 11:32:25 localhost OSInstaller[380]: Error opening package "OSInstall.mpkg".
    Jun 13 11:32:25 localhost OSInstaller[380]: V /Volumes/Macintosh HD: DSDB found.
    Jun 13 11:32:25 localhost OSInstaller[380]: V /Volumes/Macintosh HD: DSDB found.
    Jun 13 11:32:25 localhost OSInstaller[380]: Starting installation:
    Jun 13 11:32:25 localhost OSInstaller[380]: Performing volume consistency check on 'Macintosh HD'.
    Jun 13 11:32:25 localhost OSInstaller[380]: Checking Volume
    Jun 13 11:32:26 localhost OSInstaller[380]: Checking file system
    Jun 13 11:32:26 localhost OSInstaller[380]: Checking Journaled HFS Plus volume.
    Jun 13 11:32:26 localhost OSInstaller[380]: Checking extents overflow file.
    Jun 13 11:32:50 localhost OSInstaller[380]: The volume Macintosh HD could not be verified completely.
    Jun 13 11:32:50 localhost OSInstaller[380]: Verify/Repair failed with error -69845 (File system verify or repair failed)
    Jun 13 11:32:50 localhost OSInstaller[380]: Install failed: The OS X upgrade couldn't be started because the disk Macintosh HD is damaged and can't be repaired.  After your computer restarts, back up your data, erase your disk, and try installing again.
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    Jun 13 11:32:52 localhost Unknown[365]: Error while setting volume information for /Volumes/Macintosh HD
    Jun 13 11:32:52 localhost Unknown[365]: Can't set Finder info fields for volume mounted at /Volumes/Macintosh HD: Read-only file system
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    Jun 13 11:32:52 localhost OSInstaller[380]: Unable to revert bless to target or imgsrc.
    Jun 13 11:32:52 localhost OSInstaller[380]: Allowing machine sleep.
    Jun 13 11:32:52 localhost OSInstaller[380]: Memory statistics for 'Install Failed' pane:
    Jun 13 11:32:52 localhost OSInstaller[380]: Physical Memory Allocation:   273 MB wired,     4 MB trapped,   375 MB active,   126 MB inactive,  3318 MB free,  3819 MB usable,  4096 MB total
    Jun 13 11:41:53 localhost OSInstaller[380]: System requested sleep.
    Jun 13 11:41:53 localhost OSInstaller[380]: Installer allowed sleep.
    Jun 13 11:41:54 localhost OSInstaller[380]: System is going to sleep.
    Jun 13 11:51:05 localhost OSInstaller[380]: System awoke from sleep.
    Jun 13 12:10:41 localhost OSInstaller[380]: System requested sleep.
    Jun 13 12:10:41 localhost OSInstaller[380]: Installer allowed sleep.
    Jun 13 12:10:41 localhost OSInstaller[380]: System is going to sleep.
    Jun 13 12:10:41 localhost OSInstaller[380]: System awoke from sleep.
    Jun 13 12:31:06 localhost OSInstaller[380]: System requested sleep.
    Jun 13 12:31:06 localhost OSInstaller[380]: Installer allowed sleep.
    Jun 13 12:31:06 localhost OSInstaller[380]: System is going to sleep.
    Jun 13 12:35:20 localhost OSInstaller[380]: System awoke from sleep.
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    Jun 13 12:35:42 localhost OSInstaller[380]: Connection to sharingd became invalid
    Jun 13 12:35:42 localhost Unknown[365]: 2014-06-13 12:35:42.925 OS X Installer[380:7947] Metadata.framework [Error]: couldn't get the client port
    Jun 13 12:35:43 localhost OSInstaller[380]: Folder Manager is being asked to create a folder (docs) while running as uid 0
    Jun 13 12:35:49 localhost OSInstaller[380]: CoreServices logging is enabled,
    Jun 13 12:35:49 localhost OSInstaller[380]: SFL Favorites initialized.
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    Jun 13 12:36:03 localhost OSInstaller[380]: Folder Manager is being asked to create a folder (down) while running as uid 0
    Jun 13 12:36:04 localhost OSInstaller[380]: Connection to sharingd became invalid
    Jun 13 12:36:04 localhost OSInstaller[380]: Connection to sharingd became invalid
    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.1 - Client: coreservicesd, UID: 0, EUID: 0, GID: 0, EGID: 0
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    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.1 - loading configuration for '/Local' from '/System/Library/OpenDirectory/Configurations/Local.plist'
    Jun 13 12:36:04 localhost opendirectoryd[101]: Loaded bundle at path '/System/Library/OpenDirectory/Modules/PlistFile.bundle'
    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.1 - unable to find authentication module 'AppleID'
    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.1 - unable to find authentication module 'ConfigurationProfiles'
    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.1 - unable to find service discovery callback for module 'PlistFile'
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    Jun 13 12:36:04 localhost opendirectoryd[101]: Registered subnode with name '/Local/Default'
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    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.1.2, Module: PlistFile - Node is 10.7 or later
    Jun 13 12:36:04 localhost opendirectoryd[101]: 101.3 - Block: nodestate '/Local'
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    Jun 13 12:36:04 localhost opendirectoryd[101]: Registering for power changes
    Jun 13 12:36:04 localhost opendirectoryd[101]: Registering for network power changes
    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.1.2 - nodestate - flagging '/Local/Default' online
    Jun 13 12:36:04 localhost opendirectoryd[101]: 101.3 - nodestate - flagging '/Local' online
    Jun 13 12:36:04 localhost opendirectoryd[101]: 101.3 - Block completed
    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.1.2 - Block completed
    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.1, Node: /Local/Default - node assigned UUID - 97F1B07F-4A5E-43DA-9AB8-480F91C37B68
    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.1, Node: /Local/Default - ODNodeCreateWithNameAndOptions completed
    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.4 - Client: coreservicesd, UID: 0, EUID: 0, GID: 0, EGID: 0
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    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.4, Node: /Local/Default, Module: PlistFile - client is using a native record type 'config' which is not portable
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    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.5 - Client: coreservicesd, UID: 0, EUID: 0, GID: 0, EGID: 0
    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.5 - ODNodeCreateRecord request, NodeID: 97F1B07F-4A5E-43DA-9AB8-480F91C37B68, RecordType: dsRecTypeNative:config, RecordName: SharePoints, Attributes: <none>
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    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.5, Node: /Local/Default, Module: PlistFile - ODNodeCreateRecord completed, delivered 1 result
    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.6 - Client: coreservicesd, UID: 0, EUID: 0, GID: 0, EGID: 0
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    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.6, Node: /Local/Default, Module: PlistFile - client is using an old record type 'dsRecTypeNative:config/SharePoints' should be using kODRecordTypeSharePoints
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    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.6, Node: /Local/Default, Module: PlistFile - ___index_record_block_invoke: sqlite3_prepare_v2: 21
    Jun 13 12:36:04 localhost opendirectoryd[101]: 243.6, Node: /Local/Default, Module: PlistFile - ODQueryCreateWithNode completed
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    Jun 13 12:36:04 localhost OSInstaller[380]: Folder Manager is being asked to create a folder (down) while running as uid 0
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    Jun 13 12:36:08 localhost OSInstaller[380]: Folder Manager is being asked to create a folder (down) while running as uid 0
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    Jun 13 12:36:19 localhost OSInstaller[380]: LSExceptions [0x7f7fd5069800] unloaded
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