Out put is visible in SOST but not reached customer....pblm in basis

Hello Basis team,
I am an SD consultant recently faced an unusual issue..we have delivery confirmations or invoices sent through different mediums .The issue here is , out put is triggered and is shown successful in header of invoice and also the same record is found in SOST t-code, which means it is out from SAP.i have checked configuration and its perfectly o.k .Now i want to dig a bit deeper, like
The process it follows once it is out of SAP and how to find where the problem is
guide me in a step to step manner on this..
i am assigned to know the whole process ...
Thanks in advance team.
Regards,
Dinu

Hi Dinu,
First of all, please let us know what is the error you are receiving to the respective output (there should be one status code in SOST).
If you are sure the configuration is not correct, then these are the steps to verify:
1. Please check what is the default domain you have mentioned. SCOT--> Settings->Default domain.
Here you have to maintain the domain name properly. It should be like xyz.local.
2. Please check SMTP configuration: Double clicking on SMTP node you should check Mail host is proper
and also mail Port should be 25.
3. Under "Supported address Types" option "Internet" should be checked. Go to respective Set button
Here in Address area try giving * or specific to the address you will be sending mail.
4. Check if you have scheduled the "Send Jobs". Its in "Settings -->Send Jobs". You can schedule the job for
"All Address Type" and schedule the job with proper user.
5. For testing you can use tcode: SBWP. From there you can send test mail to the desired address
(check your organization policies before sending mail to external mail ID).
While triggering "New Message" from SBWP, please select recipient type as "Internet Address".
6. To check the status go to tcode: SOST and check if it is delivered. You can try reprocessing once more.
But before all these things you have to ensure that your server IP is included in SMTP server. You can check with
any OS administrator about this.
Regards,
Sujit.

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