Outage in your area?

I have been without broadband since Thursday morning and have been told by BT that there is an outage in my area and many others (my area is 01531) and it will be fixed within 24-48 hours, it is now 96 hours plus and still no sign of it being fixed.
What I don't understand and hope someone can explain to me is that I can log on to BT wifi from the garden, but surely if there is an outage this wouldn't be possible as the neighbours would have no internet either?
Also I have checked the BT website and it makes no mention of of an outage in my area either!
The phone still works!!
Does anyone else have an outage problem in the herefordshire gloucestershire area at present?

in that case you need to contact the help line 08001114567 and report the problem explain what you have already tried and that neighbours have a connection
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Outage in your area?

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