Outbound E-Mail templates in a non-IC_AGENT Business Role

Hi,
Does anybody have experience of using outbound email templates in the CRM 2007 Web UI? Specifically with a non-IC_AGENT Business Role as the email editor in the Web UI is different to the IC_AGENT Business Role email editor. I am using a standard Grantor Business Role (CRMGRMPRGMAN) and therefore cannot select mailforms in the "Std Response" field used in the email editor of the IC_AGENT Business Role.
I have seen that when I create an Activity of type 'Outgoing E-Mail' that there is a "Default Text" field in email editor. Is this where I would select an email template? Can you please enlighten me as to how to create the templates and make them available in the email editor of an non-IC_AGENT Business Role?
Many thanks,
Onkar.

Hello Onkar,
(a) Email Editor is IC_AGENT has more advanced features compared to Email Create in NON IC_AGENT Business Role. One of the features being the Standard Response Group. Basically, Standard Response Group is grouping of Commonly used Standard Responses and assigning it to the Email Profile.
However, in case of NON IC_AGENT Business Roles, there is no such provision of assocaiting a Email
profile and thus there is no provision to assocaite a standard response group.
(b) With respect to Draft mails, please refer the note 1251719. As mentioned in the note, draft mails are not yet supported in these Roles.
Hope this clarifies your queries.
Thanks and Best Regards,
Varsha

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