Outbound Email not linked to corresponding Ineraction Record

Hi Guys,
Here i am facing an intermittent issue with Outbound Emails and Interaction Records
We are workin on CRM 5.0 Web IC.
Steps are:
1. Agent interacts with the BP
2. Creates an Email and SAVEs it as Draft
3. ENDs the contact (by pressing End button)
This creates Interaction Record.
When Agent searches for this IR, and opens it, the Email is no where to be found.
But, an entry for this email exists in the table SOOD.
This means, the email is existing, the interaction record is also existing, but the link between the two is missing.
Can anyone of you please be a star and guide me with resolutions/ possible steps for reslution to this issue.
Helpful posts will be surely rewarded
Regards,
Sharif.

Hi Sharif,
It was a very useful information provided by Mr.Patrick, and this seem to be a bug with Standard, that for the ERMS Actions Create Service Order and Create Interaction Record, the linking is not working as it is done for Auto Acknowledgement.
I will surely take this request and fix this out with Standard and release an OSS Note officially for the same.
Till that time, you can either follow the suggestion from Mr. Patrick, by modifying the classes CL_CRM_ERMS_AH_CREATE_IR and CL_CRM_ERMS_AH_CREATE_STKT as done with the class
CL_CRM_ERMS_AH_AUTO_ACKNOW
                                                      --- OR ---
Make use of the ERMS Action Send Auto Acknowledge (instead of the other two actions) to create service order / Interaction Record, since for this action the linking will work perfectly.
Hope this information helps.
PS to Mr. Patrick: Thanks for your point with respect to a bug with this scenario !
With Best Regards,
Vinod

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