Outgoing calls barred even though I have an addon for 30 minutes to use abroad?

Bought 30 minutes to use abroad and cant make outgoing calls now I'm here..... cant even call ee??
Help......

Did you enable roaming on your a/c before you left? You may still be able to via your online a/c. Buying a roaming pack doesn't in itself enable roaming.

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Outgoing calls barred even though I have an addon for 30 minutes to use abroad?

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