Outgoing mail not sending - ISP has verified correct settings

The outgoing email on my IMAC is not working - unable to send - my ISP has confirmed the settings are correct - incoming emails working properly.

Hi Scanners67,
Thanks for visiting Apple Support Communities.
It sounds like you're not able to send email from your ISPs mail server on your iMac.
There could be several causes of the behavior. I would start with the troubleshooting steps in the "Mail Connection Doctor shows one or more red dots in the account Status column" section of this article:
OS X Mail: Troubleshooting sending and receiving email messages
This article contains a variety of steps that can help resolve an issue like the one you're seeing.
All the best,
Jeremy

Similar Messages

  • Outgoing mail not sending. Anyone tell me what settings should be?

    Can recieve mail fine. Have tried to delete account & start from scratch but every time i open mail again its there.
    So i need the correct settings or any advise how to sort it

    Kappy's right - it's not a case of just helping your mates.
    Spelling out the problem is everything - if I'd come across your message earlier without knowing it was a mobile.me problem I'd have pointed you to a general answer I've posted on a couple of threads about email not sending. But it may not have helped you, as it's aimed at landline based ISPs.
    Kappy's right about having patience too - if you wait you'll get all the answers you need - there's a thread on here about not being able to send emails that has been running for 18 months and has 370 posts! I guess it just depends who feels like logging on and trouble shooting for someone else.
    And don't tar yourself with the 'dummy' brush - Macs are sooooo sophisticated that no-one knows it all (I've been using Macs for nearly 20 years and the tricks they have stored away still amaze me!). And you found your own way to the solution and shared it - seems pretty smart to me.

  • 10.9.3: Not able to log onto other networks than mine at home and Go Daddy outgoing mail not sending (smtp)

    A week ago my go daddy email stopped working as it would receive but not send. It's an imap account and hence it would not connect to the smtp server when attemting to send. Incoming imap server works well. When trying to use a network outside my home, I discovered that I cannot log into other networks than my own any longer. Email and wifi on my phone works all fine. I have been on the phone with Apple and Go Daddy for 3 hours altogher, tried different solutions such as deleting anti virus software, deleting and resetting email account, tried different port versions etc to no avail. Since I can still not log on to other networks, I am suspecting it be an operating system error? Has anyone experienced a similar problem or has a possible solution please?

    Thanks. here it is:
    EtreCheck version: 1.9.12 (48)
    Report generated 6 July 2014 17:13:17 BST
    Hardware Information:
        MacBook Pro (13-inch, Mid 2012) (Verified)
        MacBook Pro - model: MacBookPro9,2
        1 2.9 GHz Intel Core i7 CPU: 2 cores
        8 GB RAM
    Video Information:
        Intel HD Graphics 4000 - VRAM: (null)
            Color LCD 1280 x 800
    System Software:
        OS X 10.9.4 (13E28) - Uptime: 0 days 0:21:7
    Disk Information:
        APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
            EFI (disk0s1) <not mounted>: 209.7 MB
            Macintosh HD (disk0s2) / [Startup]: 749.3 GB (309.85 GB free)
            Recovery HD (disk0s3) <not mounted>: 650 MB
        MATSHITADVD-R   UJ-8A8 
    USB Information:
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Computer, Inc. IR Receiver
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information:
        Apple Inc. thunderbolt_bus
    Gatekeeper:
        Anywhere
    Kernel Extensions:
        [not loaded]    com.wacom.kext.wacomtablet (6.3.1w2) Support
    Launch Daemons:
        [loaded]    com.adobe.fpsaud.plist Support
        [loaded]    com.adobe.SwitchBoard.plist Support
        [loaded]    com.bombich.ccc.plist Support
        [running]    com.crashplan.engine.plist Support
        [loaded]    com.google.keystone.daemon.plist Support
        [loaded]    com.microsoft.office.licensing.helper.plist Support
        [loaded]    com.oracle.java.Helper-Tool.plist Support
    Launch Agents:
        [not loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [running]    com.adobe.AdobeCreativeCloud.plist Support
        [loaded]    com.adobe.CS5ServiceManager.plist Support
        [loaded]    com.google.keystone.agent.plist Support
        [loaded]    com.oracle.java.Java-Updater.plist Support
        [running]    com.wacom.wacomtablet.plist Support
    User Launch Agents:
        [loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [loaded]    com.adobe.ARM.[...].plist Support
        [running]    com.akamai.single-user-client.plist Support
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist Support
    User Login Items:
        iTunesHelper
        Dropbox
        CrashPlan menu bar
        kati_macbook_backup
        images
        SpyderUtility
    Internet Plug-ins:
        WacomNetscape: Version: 1.1.1-1 Support
        Default Browser: Version: 537 - SDK 10.9
        AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support
        WacomTabletPlugin: Version: WacomTabletPlugin 2.0.0.6 Support
        AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
        FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
        AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
        Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
        AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
        JavaAppletPlugin: Version: Java 7 Update 55 Check version
    Audio Plug-ins:
        BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
        AirPlay: Version: 2.0 - SDK 10.9
        AppleAVBAudio: Version: 203.2 - SDK 10.9
        iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
        Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
    3rd Party Preference Panes:
        Akamai NetSession Preferences  Support
        Flash Player  Support
        Java  Support
        WacomTablet  Support
    Time Machine:
        Time Machine not configured!
    Top Processes by CPU:
            15%    CrashPlanService
             3%    firefox
             2%    plugin-container
             1%    WindowServer
             1%    Creative Cloud
    Top Processes by Memory:
        360 MB    firefox
        303 MB    CrashPlanService
        164 MB    com.apple.IconServicesAgent
        106 MB    mds_stores
        98 MB    Mail
    Virtual Memory Information:
        4.34 GB    Free RAM
        2.24 GB    Active RAM
        557 MB    Inactive RAM
        893 MB    Wired RAM
        558 MB    Page-ins
        0 B    Page-outs

  • Outgoing mail not sending

    For 2 days I am getting a message that states Recipient email is not recognized and the mail then goes to the outbox. I have checked my settings and reset the phone and mail still won't send. I recently updated to the newest version of the iPhone software if that matters.

    Who is the email account provider for the account?
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    Hi
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    Can you please check the below threads
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  • Since moving to iCloud my mail not sending attachments any answers?

    Hi
    Since moving to iCloud my mail not sending attachments any answers?

    After the migration I started having problems with all NON Apple things.
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    have a look here for info:
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    Non Apple clients should work with these instructions but I still cannot get MailForge to work:
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    http://support.apple.com/kb/HT4864
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    With my HP (Palm) Pre 3 I am still figuring out why every single day they change the servers:
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  • Apple mail not sending via my server hotmail.

    apple mail not sending via my server hotmail.  Please help

    How would you like us to help when you don't provide any details.  We don't have a crystal ball.

  • Out going mail not sending in mavericks

    I've had this problem since upgrading to mavericks, mail not sending and the sntp server showing off line.
    I"VE FIXED IT!!!!
    Guys hope this helps, the ports show default - 25, 465, 585 in edit smtp settings. Check the next box down - use this port and type in 25, I know its in the default list but its sent my mail when using the custom port.
    Hope this helps, I spent all day yesterday on to my server supplier and onto chat with Apple in US but couldnt solve it.
    Best of luck!!

    For the past few weeks, I have been noticing a similar problem: access to 11 email accounts, and three domains, is blocked on occasion. According to my web hosting company, this is happening because some process was attempting to connect via port 585, an insecure IMAP port; and that an automatic firewall rule was invoked to block those attempts. The blocking would last for about one hour after the last attempt was made to connect.
    I'm running Mavericks. If I quit Mail, then restarted one hour later, the problem was resolved. UNTIL Mail attempted to connect to my mail servers, upon which the blocks were triggered again.
    I downloaded Little Snitch. It told me, unsurprisingly at this point, that three email accounts were attempting to use port 585 to connect to their mail server. But I DON'T USE IMAP with those accounts! Why Mail is attempting to connect to a port which I haven't configured it to use is the puzzle.
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  • HT4864 I am getting a triangle with an exclamation point next to my inbox...it says: There may be a problem with the mail server or network. Verify the settings for account "MobileMe" or try again.  The server returned the error: Mail was unable to log in

    I can send but cannot recieve email
    This is the messege I am gewtting:
    There may be a problem with the mail server or network. Verify the settings for account “MobileMe” or try again.
    The server returned the error: Mail was unable to log in to the IMAP server “p02-imap.mail.me.com” using “Password” authentication. Verify that your account settings are correct.
    The server returned the error: Service temporarily unavailable

    Also if I go to system preferences accounts and re-enter the password it fixes the glitch sometimes.

  • Mac Mail not sending from correct account.

    I constantly use Mail to send and receive emails on my MacBook.
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    When typing an email, if I choose to send it from a different account than the one I originally selected, I can just change it in the 'From' pop-down menu (under the 'To', 'Cc', 'Bcc' and 'Subject' fields).
    Recently though, for some reason when I want to send an email from my "home" address, it sends it from my "junk"one instead, even if I am sending it 'From' my "home" address.
    It still has my "home" address' signature, and not every time it does send from my "junk" one instead - rather it seems to send from both as it feels up to.
    This bothers me quite a bit, especially when I send an important email using my "home" address but it sends from my "junk" - both confusing and annoying me and the recipients.
    This only just started happening to me this past week. Does anyone else have the same issue, and any help would be greatly appreciated

    Some mail servers such as gmail will change the address when sending from one account through another account's server.
    Go into Mail's preferences under Accounts. Highlight each account and make sure the correct outgoing server is listed for that account with the correct user name and password. Each account should have their own. Check the box to use only that server with that account. Do this for all accounts.
    If you don't check the box and the server fails, it will move on to the next one in the list. Then you will get the address from that server even though you're sending from a different account.
    If the server does fail, you will get a selection box to try again or select another server.

  • Mail not sending pics correctly

    why does my apple mail program send pics that can't be opened by PC users. sometimes if I send pictures as "icons" they will open on the other end but that only works once in a while. Any pictures I receive from anyone else open on my end but I have had problems sending pictures ever since I got a Mac. Is something set wrong on my mail program?? Thanks for any help. jetRed

    Hello,
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    Assuming your info is correct, let me suggest that you consider several things:
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    Are you placing all photo attachments last in the message, and NOT typing or using the Return key between them or after the last one?
    Are you using a Signature? If so, does your Signature have any HTML within it?
    Have the photos been saved to include a Mac type Preview or Thumbnail? If so try saving without any such specialized metadata.
    Keep in mind this forum is for Mail 2.0 and later, and you might get better answers in this forum:
    http://discussions.apple.com/forum.jspa?forumID=740
    However, let me know if you post a new Topic in that forum, and I will follow you there with other thoughts, if needed.
    Ernie

  • I am able t receive e-mails on my ipad3, but not send them. All my settings are correct

    I am able to send e-mails from my ipad3, but not send them. My settings are definately correct

    To expound a little on lllaass post ....
    Go into your email account's settings : Settings > Mail, Contacts, Calendars , tap on the account on the right-hand side, go into Account, then SMTP (under Outgoing Mail Server) and try filling in your email account name and password (they might show as 'optional' at the moment) and see if that helps

  • Hey guys! I went to Mexico over spring break and messed up my email settings. Now I can't send any emails what so ever, but I can get them. It says that an outgoing mail server smpt.live has failed. So...I need help! I haven't sent an email since march!

    #emailhelp

    Check the outgoing mail server setting. Make sure that your username and password are in there.
    Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

  • .Mac Account in mail not sending outgoing mail

    It is receiving but not sending out. It worked fine in the UK, but I am now in Canada....would this make a difference ?
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    If the internet service provider you are using in Canada is different from the internet service provider used in the UK, yes.
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  • Mail not sending - and sometimes even worse.

    Hello Everyone,
    Sorry to bore you all with what is probably a very common issue. I have searched for this but I feel I am going to need personal help here.
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    Philip

    Thanks Carolyn,
    I will try the cheat sheet to see if it helps. I must say the whole issue is highly strange. It's an issue that is affecting my Dad's computer, but the problem also affected me in exactly the same way at the same time, hundreds of miles away, and with totally different ISP's and ESP's. He has two Yahoo accounts and I have a Mac account!
    The problem has just gone away for me but it continues to plague my poor Dad. I have been with Mac since 2004 and although it has only happened a handful of times, it has happened before and I could never get to the bottom of it. And eventually it also just went away. But it's been a couple of weeks now for my Father.
    It must be something to do with Mac Mail or the operating system. We'll try the cheat sheet, but I'm quite certain his details are all correct. I even deleted all of the accounts and server address's over the weekend and started a fresh. It was ok for a day or so but has now started again.
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    Many thanks,
    Philip
    Message was edited by: double_ohh7

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