Outgoing SMTP authentication on iPad 2

I've been supporting my father-in-law over the last month or so as he's been through the BT Mail migration.
(I'm an ex IT technician).
All working fine until a couple of weeks ago when his settings stopped working on the iPad. SInce then whatever I've tried we've struck a brick wall getting his iPad to send...
I know the settings are all 100% - we've checked and checked; reset the master password altogether; he's spoken to BT help on numerous occasions, but still no joy.
His authentiaction works fine through the BT portal, so he can send and receive via a browser.
He's receiving fine using IMAP on the iPAD, but his credentials won't authenticate using SMTP.
Here's the mail settings:
He's used his address with and without the @btinternet.com
mail server address is set to 'mail.btinternet.com'
Port number is set to '465'
SSL encryption is set to 'ON
It's a simple set-up at home. One laptop, one iPad, BT user with home hub, single email address which is the same as the master account....
I can do no more at this end and he can get no further with the standard help line.
Can someone more technical at BT have a look at his account and check to see if his authentication passwords need synching?
Thanks
Andy
Solved!
Go to Solution.

Try this. Delete the account and restart the iPad.
Once it has restarted set it up again
Go to your iPad home screen and tap Settings.
Scroll down to Mail, Contacts, Calendars.
Tap Add Account.
Scroll down and tap Other.
Tap Add Mail Account.
Put the name you want people to see when they get mail from you in the Name field.
Enter your username in the Address field. For example, [email protected]
Enter your password in the Password field.
In the Description field enter the name you want to use to identify the account.
Tap Next. If you get an error message at this point, tap OK.
Make sure that IMAP is selected at the top of the screen.
In the Incoming Mail Server section, change the Host Name to mail.btinternet.com
Now enter 993 in the Server port and set SSL to on.
Then scroll down to the Outgoing Mail Server section and change the Host Name to mail.btinternet.com
Now enter 465 in the Server port and set SSL to on.
Tap Save.
Your settings will now be verified and you'll then see your Account screen. If this doesn’t happen automatically tap your account to access your email.

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Hello all,
I'm trying to set up an account on my Thunderbird and I'm having a weird problem. I can receive emails on it fine but I cannot send any emails. Whenever I try to send any emails I get the error message "Syntactically invalid EHLO argument(s)".
This email address that I'm trying to add as an account on Thunderbird works perfectly fine in my Gmail Android app on my phone. The difference in the Outgoing SMTP settings are that on my (working) gmail app the Security Type = NONE and the "Require signin" box is CHECKED, whereas in Thunderbird I can set my Outgoing SMTP Security Type setting to = NONE but I do not have the option to "Require signin". All of the options that are available do not work.
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Hi Toad-Hall, thanks for offering to help. Here's the text below. Please let me know if you think this could be a Thunderbird issue, or more likely with my host...
Best,
Nick
Application Basics
Name: Thunderbird
Version: 31.6.0
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:31.0) Gecko/20100101 Thunderbird/31.6.0
Profile Folder: Show in Finder
Application Build ID: 20150330093429
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) hnht-6bph.accessdomain.com:143, plain, passwordCleartext
OUTGOING: hnht-6bph.accessdomain.com:587, plain, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) hp87.hostpapa.com:993, SSL, passwordCleartext
OUTGOING: hp87.hostpapa.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (im) prpl-gtalk, plain, 0
Crash Reports
Extensions
gContactSync, 2.0.4, true, [email protected]
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Manually sort folders, 1.1, true, [email protected]
Provider for Google Calendar, 1.0.4, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
S3.Google Translator, 4.02, true, s3google@translator
Mark Read On Reply and Reply-All, 2.1, false, [email protected]
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Mail refuses to acknowledge the real outgoing SMTP settings - no work mail

I am having trouble sending mail from my work email.
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My mail preferences clearly state that I have NOT turned on outgoing smtp authentication.
When I then open the message in the Outbox I cannot send it until I've manually pressed "Get mail" and then try to send it again.
- Do you know how to make it work again, or why Mail behaves this way?
Other notes: I can use the same address without problems on a PC and cell phone.
I recently changed from checking for new mail every 5 minutes to checking manually.

It looks like this outgoing server uses a form of authentication known as “POP before SMTP” or “SMTP after POP”:
http://en.wikipedia.org/wiki/POPbeforeSMTP
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Outgoing SMTP for Mac Mail Authentication (none or password)?

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If your ISP requires POP before SMTP authentication which requires checking the account's incoming mail server for new mail before being able to send with the account's SMTP server (checking the account for new mail should be required once per session only), then authentication for the SMTP server should be set to None.
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My mail account uses an outgoing smtp server which does not require any authentication but IOS5 does not have this option (only various forms of authentication) - how do I set up an outgoing server without authentication

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If you switch to BT and you already have email accounts set up in a mail client such as Mac Mail, you will not find any help from BT to set up correct outgoing SMTP mail server settings. Most other ISP's are usually very helpful with this but BT have a policy that is designed to make things very difficult to use anything but a BT email account. They claim that it is "To protect our email server from abuse by spammers". However, the solution to this has potentially quite the opposite effect as you will not be able to enable SSL for it to work!!
OK so the first thing to do is create a new 'MY BT' account and then go to 'email' and create a new BT email account. Keep a note of address and password as you will need this later.
Go back to the main BT home page and click on mail. You should land on a page that has the new 'BT Mail Account' in the left column and above a purple tool bar with 'Settings at the end. Click on 'Settings'.
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Click on the 'Email' link in the purple tool bar and there now under the 'BT Mail Account' should be your 3rd party account. Click on it and it should now load your email. If it doesn't then you will have to try again the steps above as there is no point in going any further if the BT client cannot access your account.
OK if it is working then go to your email client (Mac Mail in my case) and in preference set up your 3rd party account as follows.
Incoming mail server is as the info from your host ( like as in 'mx.000webhost.com' above). Enter user name and password for the 3rd party account.
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Do NOT enable SSL
Set Authentication to 'Password'
Then in user name enter the details of the NEW BT account you opened for user name and password.
And that's it. Well it works for me! I got no assistance whatsoever from BT in trying to solve this. I asked to cancel my new BT infinity service after only 5 days when it proved so difficult to get an email client like mac mail to work. I had 4 calls from them and even the 'Tech Experts' had no idea what I was talking to them about!

Melski wrote:
Ah yes Thank you Oliver that is a better solution. However all the settings in the BT client have to remain as no SSL. If you change to use SSL there you will not be able access the 3rd party email account.
Your email client cannot handle SSL for SMTP (BT) and non-SSL for POP3 (000webhost)?
Oliver.

Is there a way to bypass having to use an outgoing SMTP server?

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Thanks again, Bob! Here is the error I'm getting for all three usual ports (25, 465 & 587):
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READ Apr 07 08:26:52.090 [kCFStreamSocketSecurityLevelNegotiatedSSL] -- host:smtp.west.cox.net -- port:465 -- socket:0x116c00450 -- thread:0x116f54800
554 fed1rmimpo03.cox.net bizsmtp connection refused from 71.77.138.209
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Hello,
Was a security or outlook update recently released that disabled SMTP authentication in Outlook 2003/2007? I've had several users report that this has been disabled; all are using various flavors of Outlook and Windows.

Hi,
“SMTP requires authentication” option is set when using a POP3, IMAP or HTTP account in Outlook. If you are using Outlook 2007, we need to follow these steps to configure it:
1. On the Tools menu, click Account Settings.
2. Select the account you want to change.
3. Click More Settings, and then you can change the following:
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SMTP authentication description

Hi everyone :
I don't know what is Ironport SMTP authentication feature after reading the Adv-UserGuide.
Is it the smtp authentication use to authen the user connect to email server and How it work between email server and client if it is , As we know Ironport is email gateway , How Ironport can control the user connect to email server ?
Is it only work for Outgoing email authentication ?
thx thx !

I would say that SMTP Authentication is most commonly used for a segment of your end users that are traveling on business or work outside of the internal company network and can't be connected directly to the company mailserver to send out their outgoing mail.
Since a user outside the network may not be able to directly connect to the corporate mailserver, what mail administrators try to set up is the IronPort appliance to do smtp authentication against an Active Directory server for example and then if the sender authenticates, they'll be able to relay using the IronPort appliance.
If you run into any problems or questions, feel free to post the issue here and we'll try to iron it out.

SMTP Authentication Function

Hi, i want to ask the function of smtp authentication in ironport. Is it used to authenticate with the exchange server or per client using LDAP? When i configure the smtp authentication, is it used for incoming or outgoing connection ? Thanks.
Regards
Alkuin Melvin

Dear Alkuin,
For SMTP authentication configuration, you can configure SMTP auth profile under 'Network'-'SMTP Authentication' (LDAP, forward and outgoing).
In my opinion, you can choose to enable SMTP AUTH in mail flow polic(ies) of existing listener (port 25) and/or a new listener using another port (say port 8025). The reason to use 'port number other than port 25' is that some residential ISP or hotel internet connection will block outgoing port 25 connection (due to antispam reason - blocking botnet/malware infected hosts to send spams and ISP IP address gets blacklisted).
For existing listener, you can configure SMTP AUTH "Preferred" setting in default mail flow policy, and then users can authenticate and then relay emails through IronPort from public IP address (configure email client's outgoing SMTP gateway with IronPort public IP address and port 25). One point to note is that if the user is sending from a poor reputation IP, their SMTP connection may be blocked or throttled.
For listener using port number other than 25 (e.g. 8025) , you can configure to have just one sender group with default mail flow policy configured with SMTP AUTH "Required". The email client needs to configure with outgoing SMTP gateway with IronPort listener's public IP address and specific port number (say port 8025). In this way, only authenticated user can relay emails through this listener and they can avoid port 25 blocking issue or sending host's reputation issue as mentioned above.
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TS3276 I cannot get my outgoing SMTP server togo "On-Line" and cannot send out emails.

I cannot get my outgoing SMTP server togo "On-Line" and cannot send out emails.

I had this problem too but I fixed it today.
Go to the mail menu preferences.
Click on account in question.
Select the outgoing SMTP mail server (the one offline), this has a drop down list, click on the edit server list.
Click on the advanced button.
Make sure use default port is checked.
Make sure SSL is unchecked (unless your provider requires it, mine does not work with it checked).
Have authentication set to password.
User name should be your email address for that account.
Make sure correct password is entered (for some strange reason my password box was blank on this account).
Push the ok button.
For me the SSL box was checked and the password was missing. This is strange to me considering I have unchecked the SSL Box on the mail preference advance page. Also, I went through the complete set up account when I first created the account, why was my outgoing server password box empty?
I hope this helps.
Here is a link to some visual aids with the steps from my ISP
http://support.knology.net/content/smtpauth/smtpredirect.cfm

X6 - Is SMTP Authentication Impossible?

(I am only interested in POP!)
I want to use an SMTP server which is not provided by the operator (network or broadband)
The only form of authentication catered for seems to be "POP before SMTP" where you have to authorise sending using the same login as you first receive with.
Settings I see are:
Incoming : there is no field for remote mailbox address - weird?
Outgoing: there IS a field for remote mailbox address - why? The username and password fields provided seem to relate to this remote mailbox address, not to the SMTP server. (Anyway, they already exist in incoming settings!)
E.g.. I can receive from my remote mailbox fine. That's "[email protected]"
I can't authenticate using the "smtp.o2.co.uk" server to send using my address of "[email protected]" as there is nowhere to enter my o2 authentication details. (I can send unauthorised to o2 addresses)
The above example works fine in Profimail email client and with Profimail I can send emails carrying the "[email protected]" address with o2 authentication via the o2 SMTP server by either t-mobile network or by tiscali broadband WLAN to any of various test addresses.
Am I doing it wrong in the native client or is it impossible?
Solved!
Go to Solution.

I think you have ran into constraints of Nokia Email/Messaging Service. You should be able to bypass this service and use your Tiscali mail accout directly by switching your phone to offline profile before creating a mailbox.
However, some network providers might deny access to SMTP servers other than their own to reduce outgoing spam. If you can access third-party SMTP server from your desktop, it doesn't necessarily mean you could access them from the mobile network too. Outgoing SMTP server should always be that of your current network operator and any proper operator should allow sending mail using third party sender address at least on authenticated SMTP. On unauthenticated SMTP, sender addresses might be limited to domains and/or addresses hosted by operator.
Help spreading the knowledge — If you find my answer useful, please mark your question as Solved by selecting Accept this solution from the Options menu. Thank you!

Outgoing SMTP authentication on iPad 2

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