Outlook-2 different entries for the same person (but not the same email)
i was asked to switch from outlook 2007 to outlook 2013 as a trial.
For some reason, I get two different entries for the same person (but not the same email), one which is the name as normal and one where the name has ' around it. In the below example:
I have 24 emails sent to Ciaran and then a further 14 sent to 'Ciaran'
The email address for both is exactly the same and it does not seem to matter if I create a new email or reply to an incoming one.
I switched back to Outlook 2007 and the issue is still the same.
any suggestions?
I would say that there is no way to prevent Outlook from doing it, it dependents on how the sender formatted the sending address, not the recipient who replies.
To fix this:
Open the message and double click the address and view source
Just replace the generated Display As with the Display As you want
Thanks,
Ethan Hua CHN
TechNet Community Support
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