Outlook 2003 and Office 2007/10 Files

Question

Our exec is having problems opening up files created with the Office 2007/10 standard...doesn't matter if it is WORD or EXCEL...and he has the compatibility pack installed to read the files.
When he tries to open a DOCX or XLSX file within an email attachment in Outlook 2003, it says the file cannot be found...if he saves it first and opens it up fro mthe save position, it works. And he can open standard DOC or XLS files within a attachment email.
We have uninstalled and reinstalled the compatability pack / file converter with same results...this is a situation where he just wants it fixed and fast.
Thanks...
Brian

Answer 1

Hi,
We may follow these steps to modify the registry and change Outlook's attachment security behavior.
========================
Important This section, method, or task contains steps that tell you how to modify the registry. However,
serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.
1.      
Exit Outlook if it is running.
2.      
Click
Start, and then click Run. Copy and paste (or type) the following command in the
Open box, and then press ENTER: regedit
3.      
Verify that the following registry key for your version of Outlook exists.
Microsoft Office Outlook 2003
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security
If the registry key exists, go to step 5.
If the registry key does not exist, follow these steps to create it:
a.       
Locate, and then click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft
b.      
Under
Edit, click New, and then click Key.
c.       
Type
Office, and then press ENTER.
d.      
Under
Edit, click New, and then click Key.
e.      
For Outlook 2003, type
11.0, and then press ENTER.
f.        
Under
Edit, click New, and then click Key.
g.       
Type
Outlook, and then press ENTER.
h.      
Under
Edit, click New, and then click Key.
i.        
Type
Security, and then press ENTER.
1.      
Under
Edit, click New, and then click String Value.
2.      
Copy and paste (or type) the following name for the new value:
Level2Remove
3.      
Press ENTER.
4.      
Right-click the new string value name, and then click
Modify.
5.      
Type the file name extension of the file type that you want to open in Outlook. For example:
.docx
To specify multiple file types, use the following format:
.docx;.xlsx
6.      
Click
OK.
7.      
Exit Registry Editor.
8.      
Restart your computer.
Best Regards,
Sally Tang
TechNet Subscriber Support in forum
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