Outlook 2003 Suddenly cutting off email text after send
Hi everyone,
Some of my Windows 7 Users are experiencing a new issue with Outlook 2003 on their Windows 7 Pro computers. All systems affected are 64-bit. Most of our users are on Office 2003 and utilize Outlook with an in-house Exchange Server.
Just recently, in the last week or so, a few users have complained that after sending an email, a large portion of their message gets cut off. I've seen examples where emails are cut off mid-sentence. I suspect that a Windows 7 update maybe the
cause here, but I haven't been able to figure it out as of yet.
Does anyone know of any recent issues with any updates that might cause this? I suspect that it may have something to do with the IE 11 release and that some of our machines are updating to this version (which Outlook uses of course) and this maybe
the cause. This is the path I am using to troubleshoot, but wanted to see if anyone else with old software had experienced these issues?
Thanks!
32/64 OS Windows 7 with Outlook (office) standard edition 2003 - email set as HTML format and Word OFF as editor ++ IE 11 causes the issue here - cuts off the text AFTER the save on sending.
Reverting users affected to IE 10 seems to have fixed the issue here and using GP to lock out any options in IE to allow users to upgrade it and stopping any WSUS \ SCCM updates for IE 11 security to prevent it coming back down.
I guess we are all to blame as much as M$ - Outlook 2003 is over 10 years old and IE integration with HTML editor in Outlook was what we did in 2003 days - if we upgrade IE then its not a great surprise to find something breaks that relies on it.
I would be curious to know if this issue is affecting any of our Outlook 2013 \ 2010 friends with HTML formatting and using IE11 on Win 7 or 8.
I have licenses for our users to roll up from 2003 but its such a monster job I have hidden from it for..well 10 years due to training, macro and style manamgement issues and the shear pain I know will come out from users saying, "wehere my wee icon for
..." . BUT '03 is nearly end of life folks and although new does not = nirvana ((in fact I can't wait to find the many pains of 2013 Word and Outlook)) I suspect M$ will not be in a huge hurry to write a fix for a product that they are canning for support
soon - so I guess we either roll down to IE10 or roll up to 2013 Outlook.
Robert Crichton
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Start time: 15:52:38 08/03/14
Model Identifier: iMac11,1
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Mode: Normal
Time since boot: 17:53
Admin access: No
SATA
WDC WD1001FALS-40U9B0
FileVault: FileVault master keychain appears to be installed
Diagnostic reports
2014-07-05 PerianUpdateChecker crash
2014-07-05 PerianUpdateChecker crash
2014-07-05 PerianUpdateChecker crash
2014-07-05 PerianUpdateChecker crash
2014-07-05 PerianUpdateChecker crash
2014-07-20 PerianUpdateChecker crash
2014-07-21 PerianUpdateChecker crash
2014-07-21 PerianUpdateChecker crash
2014-07-22 PerianUpdateChecker crash
2014-07-24 PerianUpdateChecker crash
2014-07-24 PerianUpdateChecker crash
2014-07-26 steam crash
kexts
com.sophos.nke.swi (9.0.53)
com.sophos.kext.sav (9.0.61)
Agents
org.macosforge.xquartz.startx
com.sophos.uiserver
com.google.keystone.system.agent
com.valvesoftware.steamclean
com.adobe.ARM.UUID
launchd
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/Library/LaunchAgents/com.sophos.uiserver.plist
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/Library/LaunchAgents/org.macosforge.xquartz.startx.plist
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/Library/LaunchDaemons/com.adobe.fpsaud.plist
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/Library/LaunchDaemons/com.sibelius.sari.plist
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/Library/LaunchDaemons/com.sophos.autoupdate.plist
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/Library/LaunchDaemons/com.sophos.configuration.plist
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/Library/LaunchDaemons/com.sophos.intercheck.plist
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/Library/LaunchDaemons/com.sophos.notification.plist
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/Library/LaunchDaemons/com.sophos.scan.plist
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/Library/LaunchDaemons/com.sophos.sxld.plist
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/Library/LaunchDaemons/com.sophos.webd.plist
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/Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
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Library/LaunchAgents/com.adobe.ARM.UUID.plist
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Library/LaunchAgents/com.valvesoftware.steamclean.plist
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Startup items
/Library/StartupItems/KodakDatabase/daemon
/Library/StartupItems/KodakDatabase/KodakDatabase
/Library/StartupItems/KodakDatabase/libwrapper.jnilib
/Library/StartupItems/KodakDatabase/StartupParameters.plist
/Library/StartupItems/KodakDatabase/wrapper
/Library/StartupItems/KodakWebPortal/daemon
/Library/StartupItems/KodakWebPortal/KodakWebPortal
/Library/StartupItems/KodakWebPortal/libwrapper.jnilib
/Library/StartupItems/KodakWebPortal/StartupParameters.plist
/Library/StartupItems/KodakWebPortal/wrapper
Bundles
/System/Library/Extensions/SophosNetworkInterceptor.kext
- com.sophos.nke.swi
/System/Library/Extensions/SophosOnAccessInterceptor.kext
- com.sophos.kext.sav
/Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin
- info.emagic.driver.unitor
/Library/Audio/Plug-Ins/Components/GM_Module_AU.component
- com.m-audio.rigs.gm.sib
/Library/Extensions/SophosNetworkInterceptor.kext
- com.sophos.nke.swi
/Library/Extensions/SophosOnAccessInterceptor.kext
- com.sophos.kext.sav
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
- com.adobe.acrobat.pdfviewer
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
- com.adobe.acrobat.pdfviewerNPAPI
/Library/Internet Plug-Ins/DivXBrowserPlugin.plugin
- com.divx.DivXBrowserPlugin
/Library/Internet Plug-Ins/Flash Player.plugin
- N/A
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
- net.telestream.wmv.plugin
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.webplugin
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/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
- com.Google.GoogleEarthPlugin.plugin
/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
- com.google.googletalkbrowserplugin
/Library/Internet Plug-Ins/iPhotoPhotocast.plugin
- com.apple.plugin.iPhotoPhotocast
/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
- com.google.o1dbrowserplugin
/Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin
- com.microsoft.officelive.browserplugin
/Library/Internet Plug-Ins/OVSHelper.plugin
- com.divx.OVSHelper
/Library/Internet Plug-Ins/Scorch.plugin
- com.sibelius.scorch
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/Internet Plug-Ins/Unity Web Player.plugin
- com.unity.UnityWebPlayer
/Library/Internet Plug-Ins (Disabled)/Flash Player.plugin
- N/A
/Library/PreferencePanes/DivX.prefPane
- com.divx.divxprefs
/Library/PreferencePanes/Flash Player.prefPane
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/Library/PreferencePanes/Flip4Mac WMV.prefPane
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/Library/Spotlight/GBSpotlightImporter.mdimporter
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Library/Audio/Plug-Ins/Components/A52Codec.component
- com.shepmater.A52Codec
Library/Caches/com.apple.Safari/Extensions/DivXHTML5.safairextension
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Library/Caches/com.apple.Safari/Extensions/Searchme-2.safariextension
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Library/Internet Plug-Ins/Picasa.plugin
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Library/Internet Plug-Ins/SOEWebInstaller.plugin
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Library/QuickTime/AC3MovieImport.component
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Library/QuickTime/Perian.component
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Contents of /etc/ssh_config
Host *
XAuthLocation /opt/X11/bin/xauth
Contents of /etc/sshd_config
SyslogFacility AUTHPRIV
AuthorizedKeysFile .ssh/authorized_keys
UsePrivilegeSeparation sandbox # Default for new installations.
AcceptEnv LANG LC_*
Subsystem sftp /usr/libexec/sftp-server
XAuthLocation /opt/X11/bin/xauth
Contents of /System/Library/LaunchDaemons/com.apple.screensharing.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key>
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<string>wheel</string>
<key>Label</key>
<string>com.apple.screensharing</string>
<key>MachServices</key>
<dict>
<key>com.apple.screensharing.server</key>
<dict>
<key>HideUntilCheckIn</key>
<true/>
<key>ResetAtClose</key>
<true/>
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<key>ProgramArguments</key>
<array>
<string>/System/Library/CoreServices/RemoteManagement/screensharingd.bundle/Con tents/MacOS/screensharingd</string>
...and 17 more line(s)
Font issues: 40
Firewall: On
Parental Controls: On
Safari extensions
DivX Plus Web Player HTML5 <video>
Searchme
Restricted files: 21355
Elapsed time (s): 164 -
A number of my users are having similar problems across the entire network. These issues have started on 8/26/2014
This problem is not localized to a specific outlook version, the problem is happening on 2003 and 2007 alike. Also this problem is starting to move into MS-Word.
In outlook i am unable to click the message body. If i click the message body nothing happens. I cannot select any text, type, or anything in the message body. I am however able to type in the message body if i press the 'tab key' and navigate to the message
body.
I have wiped out profiles. reset all user settings, changed datafiles etc. Nothing i do seems to affect this problem.
On microsoft word i am unable to edit a number of documents. These documents are readable, editable etc on different computers. There are not any protections on the files. The user who reported this problem is however unable to edit the text even though
others are able to. To correct this problem we have protected and unprotected the file checked permissions all with no luck.
On the same computer i am unable to change any advanced options. When i attempt to click the listing nothing happens. Its acting in the same manner as outlook is described above. However i am unable to select anything using the 'tab' key.
These problems started on a few different computers, but is beggining to spread and affect more users across the network.
This also does not seem to be a group policy issue. We have a number of different user groups on the network, and this problem is not isolated to any specific user, or group, group member etc..
Thanks in advance to anyone who might be able to lend some assistance to solve this matter.
XHi,
Please first verify the activation status of your Microsoft Office.
If your Microsoft Office is activated, please try to start Outlook or Word in safe mode to check if this issue persists. To do this, press Windows key + R to open the Run command, type
outlook /safe and press Enter.
Also please try to run a repair of your Office installation to check the result. See:
http://support.microsoft.com/kb/924614
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
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