Outlook 2007 cached mode receiving emails

we're rolling out a new build and ideally want all users to be in cached mode. The main issue right now is that users aren't receiving their emails as they come in, so if something urgent comes up, they have to wait for 30 mins (default outlook setting)
before outlook checks for emails again. Is there any way around it apart from changing the send/receive settings manually to something like 1 minute?
all windows updates have been installed on the PCs and we're using exchange 2010 SP3

Have you created a new Send/Receive group in Outlook:
On the Tools menu, point to Send/Receive Settings, and then click
Define Send/Receive Groups
Under Group Name, click the group, and then click Copy.
Under Send/Receive Group Name, type the new group name, and then click
OK.
Under Group Name, click the old group name.
Under both When Outlook is Online and When Outlook is Offline, click to clear the check box for
Include this group in Send/Receive (F9).
Click Close.
Quit Outlook, and then restart Outlook.
http://support.microsoft.com/kb/312336/en-us
Tony Chen
TechNet Community Support

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Outlook 2007 cached mode not working for old exchange 2003 users

For some reason outlook isn't receiving emails straight away when in cached mode for users which we moved (few years ago) from exchange 2003 to 2007 (we now have everyone on exchange 2010). I checked the security tab in AD and compared new and old users
and the permissions are completely different.
Creating a new AD account and linking the old email account to it, fixes the issue but that's not really an option for over 100 users.
Has anyone else had this issue?

Hello,
What's the difference between the permissions?
Can the users receive emails from OWA?
In addition, please make sure your Outlook 2007 has installed the latest update. And try to use
outlook/cleanips and check if it helps. See:
http://support.microsoft.com/kb/968773/en-us
Best Regards,
Steve Fan
TechNet Community Support

"Sent Items" folder can not be synced up in time for Outlook 2013 cache mode

Hi,
I found a strange problem in Outlook 2013 cache mode. Hope anyone can help me find out if it is the new design of outlook 2013 or outlook 2013 issue.
I am using Exchange 2013 and Outlook 2013 client. I created two outlook profiles in two machines separately with a same exchange user, the difference for the two profiles is one is in cache mode, and the other is in uncache mode.
I launched outlook using the profiles in the two machines, go to "Sent Items" folder, I assume there are some messages in this folder in your mailbox, do below steps:
1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately.
2. modify another messages in the "Sent Items" folder from the profile in uncache mode, in this case, the changes will never be synced up to the profile in cache mode.
In the second action above, even if I clicked "Send/Receive" button, and waited for whole night, the changes was not synched up to the cached mode side. The way I can get the latest changes to the "Sent Items" folder is "clear
offline items" and click "Update folder" or I need to remove and create the profile again.
All in all, the changes to the items in "Sent Items" folder of Outlook 2013 which was did from cache mode will be synched up to exchange server side immediately, but the changes which was did from exchange server side will
never be synched up to the cache mode side unless the end-user clear the offline items and update folder or create a new profile again.
Any help would be appreciated, thanks in advance!
Best Regards, Emily

The first behavior is by design even in the previous version of Office.
"1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately."
Uploading local changes ---- By default, when you make a change locally, that change is synced to the server after 15 seconds. When you make another change within those 15 seconds, then the timer is reset again. As now you
could in theory hold off synchronization indefinitely, there is the maximum timer. This timer is started after the first change that you made and when it reaches 60 seconds, then a synchronization will occur to upload all the changes that you have made thus
far, no matter how many seconds are left on the upload timer.
However, in second section, this should be a downloading server changes
behavior ---- When a server side mailbox change occurs, Outlook is notified by the Exchange server of this change. By default, Outlook will then wait 30 seconds before synchronizing these changes. If there are any other changes occurring
at the server level within these 30 seconds, then these changes are downloaded at the same time as well.
At this time, please directly modify the message in sender items folders through Web-based access and then wait over 30 seconds to check if the items changes from cache mode profile. Please also test if we can reproduce that in other folder.
Let me know the result. Thanks.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Can Outlook 2013 cached mode disabled work offline?

Hello
I would like to please someone help me to resolve a concern. I have a client Outlook 2013 cache mode disabled by policy, however when you need to open Outlook without connecting to any network, is not possible and a message that the server is not online.
Is there a way to change this behavior and that an Outlook client that has disabled the cache can work offline?
Many thanks

Hi
No, that is what cached mode is used for.
You can use OWA offline if you are disabling cache mode with policy.

Outlook 2010 cached mode cannot see GAL but Outlook 2007 can via Exchange 2010

Hi,
I have a problem similar to
this but with a different cause.
Our OAB config looks good from both Outlook 2007 and Outlook 2010. Both can see the GAL in non-cached mode but in cached mode only 2007 can see the GAL. In 2010 it's just not there. Even the same user can only see it in 2007.
Does anyone have any suggestions as to why this is?
Cheers,
Rob

Hi,
I have got the same issue, that I can't see updated OAB in outlook 2010.
Can you share the detailed path of the locations you have mentioned here:
In Office 2010, this happens but these values also exist in the [Service1] section and are blank:
OfflineAddressBookPath=
OfflineFolderPathAndFilename=
And how do we add locations to these paths?
Thank you in advance.

Setting up my work email (Outlook 2007 - Exchange) to receive on my Blackberry

Hello everyone,
I am fairly new to this whole blackberry experience....but I LOVE IT!
My question/difficulty is setting up/configuring my work email to my blackberry. My work email is on Outlook 2007 Exchange 2007, I have tried the redirect thing it talks about in the help menu. I clearly did it wrong because I am still not receiving emails from my work accout.
If anyone can help or give me some direction I would GREATLY appreciate it.

Hi and Welcome to the Forums!
Well, there are a few questions to answer before we can direct you down the proper path...
BES -- does your firm have it? If so, stop now and go see them...BES is the best way to integrate a BB to your firms messaging environment.
Did you get a BlackBerry Data Plan on your BB? With BlackBerry Internet Service (BIS)? (Call your carrier if you are not sure.). If so, then part 2 -- does your firm place your email accessible to you out on the raw internet (no VPN) via Outlook Web Access (OWA)? If also so, then you may be able to use BIS to be the conduit between your BB and your OWA. See these instructions:
KB03133 How to associate a Microsoft Outlook Web Access email account with a BlackBerry Internet Service account
Before you ask, there's no way for us to tell you if your firm has internet facing OWA...you need to ask them.
Desktop redirector is indeed a method...but don't use more than one method (BIS, BES, Redirector)...just one...otherwise much more pain is in your future.
For general email configuration instructions, see this demo:
http://na.blackberry.com/eng/support/blackberry101/setup.jsp#tab_tab_email
Hopefully something in here will get you going. Good luck and let us know how it goes!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Exchange 2010 & Outlook 2010 - Cached Mode "okay" work well for you?

Hi All,
On our Client Laptops/PCs we disabled cache mode a long time due to issues experienced with a combination Delegates and Cached Mode occasionally affecting Calendaring. We'd end up with vanishing appointments, etc.
What I'd like to know from you is if you've had a positive experience with Exchange 2010 & Outlook 2010 32bit. If you could impart any gotchas, etc. Our environment is fairly vanilla with a total of 1500 Users.
Thank you very much for your time,
Mr Mister

Hi,
I am using myself outlook 2007 over than WAN (VPN) connection with Exchange 2010 SP2 with about 3 GB mailbox and i personally have not faced any issues. Also, we have about 600 usres with more than 2 GB mailboxes using Outlook 2010 in online mode and
there are not many issues other than email with rich text format with screen shots attached in the mail body causing outlook hang. if we use the same email in html then no issues.
It all depends on the sizing of your CAS and mailbox servers and also on the NIC speed configured on the server. I personally feel that we should have NIC card set to 1GB on the servers also the backup and replication should be on seperate dedicated LAN.

Outlook 2013 cached mode "mail to keep offline" - does this setting affect archive mailbox or Office 365 hosted archive mailbox?

I have an Exchange 2013 Hybrid environment with Exchange 2007 in coexistance mode as well as Office 365. We are hosting the majority of our Exchange accounts on-premise (migrating them from 2007), and most (soon to be ALL) Archive mailboxes in Office 365.
I have through Group policy set the policy "Select Cached Exchange Mode sync settings for new profiles" to 6 months. This works fine for the contents of the regular mailbox, but the setting is NOT being set at all for the Online Archive mailbox,
whether or not it is hosted on-premise or in Office 365. Is this the expected behavior?
Another question: Is it possible to have the regular mailbox in cached mode and the archive in Online mode or vice versa?

Hi,
The key to your questions is: Archive mailboxes are online only, they cannot be cached for offline viewing, so you can keep your regular mailboxes offline(In Cached Exchange Mode) or Online, but cannot switch Archive mailboxes to Offline.
The whole idea of the archive mailbox is to keep your "online" mailbox with recent / important mails small and accessible on and offline. The archive mailbox is intended to store older / less important emails which are not neccessary to access immediately.
One important reason of archive mailbox is to prevent the growth of offline files.
Regards,
Melon Chen
TechNet Community Support

Outlook 2007 and Acrobat 9 Email Archive Fails

Hello,
I have been using Acrobat 9 to archive emails in Outlook 2007 for a while and about 6 weeks ago started having a strange problem. I can archive 1 message or multiple messages fine, everything works as its supposed to. When I try to select all in a folder (800+ messages) the archive process runs properly, the status bar goes to the end and when the system displays "Saving PDF file" it locks up my computer and I have to hard power it off to recover.
I am on a Windows network in a corporate domain environment. This happens no matter what folder I try to archive, if I select all in the folder, it crashes. I tried applying the latest Acrobat updates (Am now on 9.4) and also googled the issue and can't really find anything relevant.
Thanks for the help.
Jim

An update to this problem, I was able to archive the Inbox which contained about 380 messages, but it still locks up when archiving the deleted or sent items folder.
I also tried resetting the setting in PDFWriter to it's defaults, but it made no difference.

HT4918 Using outlook 2007 with old mobilme email.

If i had a mobilme email what is my email address now? I use outlook 2007 and can't seem to figure this out.

Diane:
This worked perfectly for me, I tend to read most of my mail on the default reading pane (as opposed to opening the email completely -which doesn't work). I Actually created three different Macros for REPLY, REPLY ALL, and FORWARD and replaced the
buttons on the ribbon so I wouldn't click them by mistake. The only change (besides the obvious changes) I added a line "strRecip = LCase(strRecip)" because I noticed the Macro would not work correctly if the person used uppercase when typing the email
address...for example if they typed it as [email protected] it would work fine but if they typed it as [email protected] or [email protected] or even the domain itself it would NOT work. With this addition everything works! I'll post this on the
bottom of the macro link too...I would have typed it there directly but you probably don't visit that page very often and I wanted to make sure you got my response.
Fabio

Outlook non cached mode

Good day,
I have been tasked to see if there is a way to enable outlook to alternate between cached on non cached mode. This must be based on whether the user is logging onto his primary device for cached mode, and whether he is logging onto a temp device for
non-cached mode.
Can this be done using group policy? I know we can determine a primary device using SCCM, but not how to enable GPO to read from SCCM and then apply the correct setting.
Windows 7 SP1 x 32
SCCM 2012 SP1
Server 2008.
Any info on how this can be achieved?
Regards
VB Knowledge = 0%

Hi Carlo,
Before going further, to use group policy to manage Office, we need to download administrative templates files for Office from Microsoft download center.
>>This must be based on whether the user is logging onto his primary device for cached mode, and whether he is logging onto a temp device for non-cached mode.
For the Outlook setting we want is under User Configuration in GPO, we can create a new GPO, enable Loopback Merge processing mode in the GPO, configure the Outlook setting in the GPO, and then utilize Security
Filtering to just apply the GPO to the user’s primary device account.
Regarding Loopback processing, the following article can be referred to for more information.
User Group Policy loopback processing mode
http://technet.microsoft.com/en-us/library/cc978513.aspx
Windows Server: Understand “User Group Policy Loopback Processing Mode”
http://social.technet.microsoft.com/wiki/contents/articles/2548.windows-server-understand-user-group-policy-loopback-processing-mode.aspx
Regarding security filtering, the following article can be referred to for more information.
Security filtering using GPMC
http://technet.microsoft.com/en-us/library/cc781988(v=WS.10).aspx
Best regards,
Frank Shen

Outlook 2007 client accessing Apple email account

Hi,
Can anyone help me here. I have users who have to have Outlook 2007 as their mail clinet. But we use a Mac mail server to host their accounts. All clients that use Macs have no issue (Realise Mac is best).
This issue starts when try to use Outlook 2007 on a pc. It keeps asking for the password. I know I have set up the correct SMTP, Incoming Mail server and both ports as all other mac devices and computers access externally ok! Also SSL is selected.
Bit vaugue I know but any ideas?
Cheers
ArielCT

Hi,
Before we go further, I'd like to confirm if the affected user has two mailboxes and the meaning of former user.
And for the strange OST file issue, I recommend you try to delete all OST files and recreate the profile to have a test.
Thanks,
Angela Shi
TechNet Community Support

TS4002 Can you tell me if the smtp settings have changed recently? I use me/ICloud mail with Outlook and can not receive emails but outgoing emails are no longer working. Error message is: Authentication failed because Outlook doesn't support any of the

I am able to receive messages on my IMac using Outlook but am unable to send. I've had no trouble in the past but began receiving the following messages today.
5.7.8 Bad username or password (Authentication failed).
Authentication failed because Outlook doesn't support any of the available authentication methods.
I am able to send messages using this account on my IPhone and IPad so the IMac is the only place I am having issues. Any advice?

Here are the correct settings. They have never changed since iCloud debuted a year ago.
Server information
IMAP (Incoming Mail Server) information:
Server name: imap.mail.me.com
SSL Required: Yes
Port: 993
Username: [email protected] (use your @me.com address from your iCloud account)
Password: Your iCloud password
SMTP (outgoing mail server) information:
Server name: smtp.mail.me.com
SSL Required: Yes
Port: 587
SMTP Authentication Required: Yes
Username: [email protected] (use your @me.com address from your iCloud account)
Password: Your iCloud password
Note: If you receive errors using SSL, try using TLS instead. SSL is required for both IMAP and SMTP connection with iCloud. POP is not supported by iCloud.

Trying to import email files but Thunderbird doesn't show any "import from" choices when Outlook 2007 is my default email program

Have installed, uninstalled and reinstalled Thunderbird, no change. Am going by the how-to article that says "In order to import messages from Outlook to Thunderbird, Outlook must be the default mail client."
After all this, I will have to move the files from a Windows 7 machine to a new Windows 8 machine which will not have any Office programs on it.

https://support.mozilla.org/en-US/questions/1031812

Outlook 2010 -Mailbox Cleanup wizard does not start when using cached mode

We are using Outlook 2010 with Exchange 2003 server.
Currently all users are using online mode, but for some problem, I need to persuade the users to change to use cached mode.
Recently we find that when user
mailbox reaches its size limit and try to send an email message in Outlook 2010 that is in cached mode, the email message stays in the
Outbox and the Mailbox Cleanup wizard does not start. It just prompts
for "send and receive error". As most of the user would not look for what the error is referring and just call IT to fix. Even worst is, they didn't realize that the mail is still in outbox.
I find the KB2544027 describing this issue but was not available and suggest to install 2596485.
http://support.microsoft.com/kb/2544027/en-us
I've try to install the hotfix and install Office 2010 SP2 but just doesn't work.
Does anyone know how can I fix it?
Thanks!

Hi,
Based on my research from the internal resource, this issue has been fixed in build 14.0.6126.5000 or less. I suppose that the hotfix not available because it has been involved in the release.
I’d like to confirm your Office 2010 build number so that we can conduct a deeper analysis on this issue.
In addition, make sure you have installed the latest update for Office 2010.
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2007 cached mode receiving emails

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