Outlook 2007 not syncing with my new Centro

Just got a Cento to replace my Tungsten E.  Where I work, we are not able to install our own software, so a tech comes on remotely, logs admin rights on to my computer and installs the software.  They helped me install the software, it sets up fine, and both the computer and the device think they are syncing with my Outlook 2007, but no data transfers in either direction.  I called Palm, and they told me to install and reinstall the software, which the techs helped me to do, but still no sync data moves with sync. 
Called Palm back and now they want me to get my own admin rights to install the software under my own login.  This may be a challenge, and will take several days to accomplish if at all. 
Questions are:  Will this actually solve the problem?  It does not make sense to me.  Also, and more importantly, is there another way to fix this problem?  I run Windows XP and Outlook 2007.  Brand new Centro with latest Palm software.  I would really like this solved, as I really need to use this PDA for my work.
Thanks to whomever can help me!!
Post relates to: Centro (Verizon)

I assume you are trying to sync locally and not with an exchange server.
If you have Palm desktop 6.2, this includes the Outlook 2007 conduits. If you have not tried this, Go to start-programs-palm-pimconduit sync and change the sync to Outlook. In hotsync manager, look beside the conduits and see if it says Outlook.
You typically need to install Palm desktop under your user logon with admin rights, as stated by the previous techs. If the admin logs on and installs under that persons logon, only that person will be able to use Palm desktop and Outlook with their logon.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/SRVS/NUA/launchTab.asp?t=home&fn=centro&mn=centro&cn=verizon
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705

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