Outlook 2010 and Exchange 2007. Outlook crashes when user opens it. Event ID 55, 100 and 3036

Question

Hello, 
We are running Exchange 2007 on our server and our user clients use Outlook 2010. One of my users is having the following issue. Whenever he opens Outlook 2010, it would crash and show this message: "Microsoft Outlook has stopped working. A problem
caused the program to stop working correctly. Please close the program". I tried recreating his Outlook profile and the issue persisted. I also tried to create his Outlook profile on a different computer and same message shows up. Both computers are domain
joined. 
I checked Event Viewer both on his computer and the other computer I tried to set up his Outlook profile on. Both machines showed the same three error logs:
-First error log:
Log Name:      Application
Source:        Microsoft-Windows-Search
Date:          9/12/2014 12:34:16 PM
Event ID:      3036
Task Category: Gatherer
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      OSD-Assistant10
Description:
The content source <mapi://{S-1-5-21-3579767609-4209606035-2604604182-1235}/> cannot be accessed.
Context:  Application, SystemIndex Catalog
Details:
No protocol handler is available. Install a protocol handler that can process this URL type.  (HRESULT : 0x80040d37) (0x80040d37)
-Second Error log:
Log Name:      Application
Source:        Application Error
Date:          9/12/2014 12:34:13 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      OSD-Assistant10
Description:
Faulting application name: OUTLOOK.EXE, version: 14.0.7113.5000, time stamp: 0x527d636c
Faulting module name: OUTLOOK.EXE, version: 14.0.7113.5000, time stamp: 0x527d636c
Exception code: 0xc0000005
Fault offset: 0x00011c8a
Faulting process id: 0x8e0
Faulting application start time: 0x01cfceafa6be0255
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 025ffc35-3aa3-11e4-bb89-001f2937f524
-Third Error log:
Log Name:      Application
Source:        Outlook
Date:          9/12/2014 12:34:10 PM
Event ID:      55
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      OSD-Assistant10
Description:
Calendar Folder New Download
This leads me to believe the problem has to do with his Exchange User Mailbox account. But I have no clue what could it be. He is the only user experiencing this problem.
Any help is greatly appreciated!! Thanks!

Answer 1

Hi,
Sorry for my delay. Have the issue been resolved?
If there are too many items in the problematic user's mailbox, please delete some and check whether the Outlook can be opened. Please uncheck Use Exchange Cached mode to use Online mode and confirm if the user can access the mailbox for Outlook.
Also try to connect to this user's maibox from your working machine with Outlook. Then check whether it works.
Regards,
Winnie Liang
TechNet Community Support