Outlook 2010: "Cannot open your default e-mail folders..."

When I open Outlook 2010 I receive the message: "Cannot open your default email folders. There is not enough memory to perform the operation.", after which the program closes. This is on a network running SBS 2003, with about 25 users, and I
am the only with this problem. System resources on the exchange server are fine, so I can only imagine a disk usage quota has been exceeded somewhere. Storage limits for my account looked fine. I've tried restarting exchange services, restarting
the server itself, restarting my desktop, etc etc, to no avail.
This specific problem just started yesterday, but I've been having memory issues for months now. Usually, the Send and Receive dialogue will tell me that there are not enough resources on the server, but mail comes and goes just fine. It's never
simply refused to let me open outlook before, like it is now.
I also tried logging in through another computer and using Outlook 2003, which actually let me open the program, but did not sync mail properly.
Also, we use cached exchange mode, so I tried creating a new ost file, but no dice.
Anyone know what the deal might be?

Hi,
I agree with Don’s guess of damaged PST file or MAPI profile. Analyzed your description(sync mail improperly on another computer and using cache mode), this problem might occur when your Outlook messaging profile includes a Microsoft Exchange account
that is configured to Use Cached Exchange Mode, and you have lots of cached public folders. Usually, this problem occurs when you exceed approximately 1,000 public folders, or a gigabyte of space is taken.
To prevent this problem, keep the number of cached public folders to fewer than 1,000. Or, reduce the number of folders until the error or errors stop occurring. If you are experiencing this problem, delete some public folder favorites by using the Outlook
client. In some cases, if you have too many favorites, you may be unable to delete the folders because the error occurs when you click the public folder favorites folder.
To delete the public folder favorites, follow these steps:
1.Download MFCMAPI from http://mfcmapi.codeplex.com.
2.Run MFCMAPI.exe.
3.On the Session menu, click Logon and Display Store Table.
4.If you are prompted for a profile, select your profile name, and then click OK.
5.In the top pane, locate the line that corresponds to your mailbox, and double-click it.
6.In the navigation pane (left-side pane), expand Root - Mailbox, and select the Shortcuts folder.
7.In the results pane (right-side pane), locate the PR_FOLDER_CHILD_COUNT properties. The value contains the number of public folder favorites.
8.In the navigation pane, right-click the Shortcuts folder, and then select Empty Items and Subfolders from Folder.
9.Keep the default options, and then click OK.
Good Luck.
Tony Chen
TechNet Community Support

Similar Messages

Outlook 2010 - Cannot open your default e-mail folders. The requesting program is an incompatible version.

Outlook 2002 was installed on one of our Windows Server 2003 Terminal Servers. In the process of upgrading to Office 2010, the Outlook 2002 was replaced by Outlook 2010. Although the other Office 2010 programs seem to work, when we try to use
Outlook 2010 on this Terminal Server we get the following message.
Microsoft Outlook
Cannot open your default e-mail folders. The requesting program is an incompatible version. Contact your system administrator about upgrading your Microsoft Exchange Client.
Does anyone have any ideas on how to correct this?
Thanks,
Tom

Hi Tom,
Outlook 2010 is not supported in Windows Server 2003. For Microsoft Outlook 2010, the following operating systems supports only the 32-bit edition of Office 2010:
Windows XP with Service Pack 3 (SP3)
Windows Server 2003 Service Pack 2 (SP2), MSXML 6.0
Windows Server 2003 R2
For more information about system requirements for Office 2010, please refer to:
http://technet.microsoft.com/en-us/library/ee624351(v=office.14).aspx#section10
Personal suggestion, we can upgrade your Windows server 2003 to higher version for more features.
Regards,
Winnie Liang
TechNet Community Support

Cannot open your default e-mail folders. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost)

Fresh installation of Exchange Server 2013 on Windows Server 2012.
Our first test account cannot access their email via Outlook but can access fine through OWA. The following message appears - "Cannot open your default e-mail folders. You must connect to Microsoft Exchange with the current profile before you can synchronize
your folders with your Outlook data file (.ost)" is displayed.
If I turn off cached Exchange mode, setting the email account to not
cache does not resolve the issue and i get a new error message - "Cannot open your default e-mail folders. The file (path\profile name).ost is not an Outlook data file (.ost). Very odd since it creates its own .ost file when you run it for the first
time.
I cleared the appdata local Outlook folder and I tested on a new laptop that has never connected to Outlook, same error message on any system.
Microsoft Exchange RPC Client Access service is running.
No warning, error or critical messages in the eventlog, it's like the healthiest server alive.
Any help would be greatly appreciated. I haven't encountered this issue with previous versions of Exchange.

So it looks like a lot of people are having this issue and seeing how Exchange 2013 is still new (relatively to the world) there isn't much data around to answer this. I've spend ALOT of time trying to figure this out.
Here is the answer. :) - No I don't know all but I'm going to try to give you the most reasonable answer to this issue, in a most logical way.
First thing I did when I was troubleshooting this issue is that I ignored Martina Miskovic's suggestion for Step4 http://technet.microsoft.com/library/jj218640(EXCHG.150)because it didn't make sense to me because I was trying to connect
Outlook not outside the LAN but actually inside. However, Martina's suggestion does fix the issue if it's applied in the correct context.
This is where the plot thickens (it's stew). She failed to mention that things like SSL (which I configure practically useless - anyone who ever worked in a business environment where the owner pretty much trusts anyone in the company, otherwise they don't
work there - very good business practice in my eyes btw, can confirm that...) are some sort of fetish with Microsoft lately. Exchange 2013 was no exception.
In exchange 2003, exchange 2007 and exchange 2010 - you could install it and then go to outlook and set it up. And when outlook manual Microsoft Exchange profile would ask you for server name, you would give it and give the name of the person who you setting
up - as long as machine is on the domain, not much more is needed. IT JUST WORKS! :) What a concept, if the person already on premises of the business - GIVE HIM ACCESS. I guess that was too logical for Microsoft. Now if you're off premises you can use things
like OutlookAnywhere - which I might add had their place under that scenario.
In Exchange 2013, the world changed. Ofcourse Microsoft doesn't feel like telling it in a plain english to people - I'm sure there is an article somewhere but I didn't find it. Exchange 2013 does not support direct configuration of Outlook like all of it's
previous versions. Did you jaw drop? Mine did when I realized it. So now when you are asked for your server name in manual outlook set up and you give it Exchange2013.yourdomain.local - it says cannot connect to it. This happens because ALL - INTERNAL AND
EXTERNAL connection are now handled via OutlookAnywhere. You can't even disable that feature and have it function the reasonable way.
So now the question still remains - how do you configure outlook. Well under server properties there is this nice section called Outlook anywhere. You have a chance to configure it's External and Internal address. This is another thing that should be logical
but it didn't work that way for me. When I configured the external address different from the internal - it didn't work. So I strongly suggest you get it working with the same internal address first and then ponder how you want to make it work for the outside
users.
Now that you have this set up you have to go to virtual directories and configure the external and internal address there - this is actually what the Step 4 that Martina was refering to has you do.
Both external and internal address are now the same and you think you can configure your outlook manually - think again. One of the most lovely features of Outlook Anywhere, and the reason why I had never used it in the past is that it requires a TRUSTED
certificate.
See so it's not that exchange 2013 requires a trusted certificate - it's that exchange 2013 lacks the feature that was there since Windows 2000 and Exchange 5.5.
So it's time for you to install an Active Direction Certificate Authority. Refer to this wonderful article for exact steps - http://careexchange.in/how-to-install-certificate-authority-on-windows-server-2012/
Now even after you do that - it won't work because you have to add the base private key certificate, which you can download now from your internal certsrv site, to Default Domain Policy (AND yes some people claim NEVER mess with the Default Domain Policy,
always make an addition one... it's up to you - I don't see direct harm if you know what you want to accomplish) see this: http://technet.microsoft.com/en-us/library/cc738131%28v=ws.10%29.aspx if you want to know exact steps.
This is the moment of ZEN! :) Do you feel the excitement? After all it is your first time. Before we get too excited lets first request and then install the certificate to actual Exchange via the gui and assign it to all the services you can (IIS, SMTP and
there is a 3rd - I forgot, but you get the idea).
Now go to your client machine where you have the outlook open, browse to your exchange server via https://exchang2013/ in IE and if you don't get any certificate errors - it's good. If you do run on hte client and the server: gpupdate /force This will refresh
the policy. Don't try to manually install the certificate from Exchange's website on the client. If you wanna do something manually to it to the base certificate from the private key but if you added it to the domain policy you shouldn't have to do it.
Basically the idea is to make sure you have CA and that CA allows you to browse to exchange and you get no cert error and you can look at the cert and see that's from a domain CA.
NOW, you can configure your outlook. EASY grasshoppa - not the manual way. WHY? Cause the automatic way will now work. :) Let it discover that exachange and populate it all - and tell you I'm happy! :)
Open Outlook - BOOM! It works... Was it as good for you as it was for me?
You may ask, why can't I just configure it by manual - you CAN. It's just a nightmare. Go ahead and open the settings of the account that got auto configed... How do you like that server name? It should read something like [email protected]
and if you go to advanced and then connection tab - you'll see Outlook Anywhere is checked as well. Look at the settings - there is the name of the server, FQDN I might add. It's there in 2 places and one has that Mtdd-something:Exchange2013.yourdomain.local.
So what is that GUID in the server name and where does it come from. It's the identity of the user's mailbox so for every user that setting will be different but you can figure it out via the console on the Exchange server itself - if you wish.
Also a note, if your SSL certs have any trouble - it will just act like outlook can't connect to the exchange server even though it just declines the connection cause the cert/cert authority is not trusted.
So in short Outlook Anywhere is EVERYWHERE! And it has barely any gui or config and you just supposed to magically know that kind of generic error messages mean what... Server names are now GUIDs of the [email protected] - THAT MAKES PERFECT
SENSE MICROSOFT! ...and you have to manage certs... and the only place where you gonna find the name of the server is inside the d*** Outlook Anywhere settings in the config tab, un it's own config button - CAN WE PUT THE CONFIG ANY FURTHER!
Frustrating beyond reason - that should be Exchange's new slogan...
Hope this will help people in the future and won't get delete because it's bad PR for Microsoft.
PS
ALSO if you want to pick a fight with me about how SSL is more secure... I don't wanna hear it - go somewhere else...

Cannot open your default e-mail folders. The file C:\Users\"USERNAME"\AppData\Local\Microsoft\Outlook\***.ost Is not a outlook data file .(ost)

I am not connecting to an exchange server. I am trying to connect to hotmail and live.com only. This occurred during start up of Outlook 2010 client on windows 7. can anyone help. It is an ost file. Can I edit the file or how do I remove the references
to the ost file?

I appreciate your understanding that this is Exchange forum, for hotmail and live email related issue, we have the correspond forum:
http://www.windowslivehelp.com/forums.aspx?productid=15
Just for your reference, the issue apprears to be the .ost file corrupted. You might need to remove the old one an re-download.
Hope it is helpful.
Fiona Liao
TechNet Community Support

Getting error 'Cannot open your default e-mail folder' in Exchange server 2010? what are common causes?

I'm getting error
'Cannot open your default e-mail folder' when try to access my email account on exchange 2010? Why I am getting this error? Is there any particular reason? And how can I manually fix it? plz suggest!!

Hi,
Some questions:
1. Can you open your account via OWA?
2. Can you configure your account on other user's computer?
Try disabling any 3rd-party firewall or AV programs, make sure no proxy applictions or settings.
Thanks,
Simon Wu
TechNet Community Support

Cannot open your default e-mail folder. Microsoft Exchange is not available. Either there are network problems or the Exchange computer is down for maintenance

Windows Server 2012 R1 with Exchange 2013 SP1
Windows XP SP3 with Outlook 2010 (14.0.4760.1000) computer is on the same network, but not a part of the domain.
When I try to configure Outlook profile for the user, I manually enter exchange server name and user name.
Check User button underlines server name and user name and profile gets created successfully.
Once I try to open outlook for the user I get
Cannot open your default e-mail folder. Microsoft Exchange is not available. Either there are network problems or the Exchange computer is down for maintenance
If I search the content of the log files under
X:\Program Files\Microsoft\Exchange Server\V15\Logging\RPC Client Access
I can’t find any records indicating a connection attempt from the client’s IP or references to the version of the outlook used, however I can see a 3 way handshake followed by a 4 RCP packets and then 4 nspi bind requests and responses when outlook opens
up and then connection is torn down.

Windows Server 2012 R1 with Exchange 2013 SP1
Windows XP SP3 with Outlook 2010 (14.0.4760.1000) computer is on the same network, but not a part of the domain.
Hi,
That version of Outlook 2010 (14.0.4760.1000) is not supported with Exchange 2013 and will not be able to connect. It need to be on at least SP1 +
Outlook 2010 November 2012 update (14.0.6126.5000)
See: Exchange 2013 System Requirements -
Client Support
Martina Miskovic

Cannot open you default e-mail folders. The information store could not be opened?

Hi
I have a freshly installed version of windows (windows 7 ultimate x64) and when I put my credentials into Microsoft office via the Hotmail outlook connector (x64) i receive the following error message
Cannot open you default e-mail folders. The information store could not be opened
is there a way around this?

What's the version of Office you are using? Is it a 64bit or 32bit edition?
Check if Outlook is in a compatibility mode:
1> Open My Computer>Local Disk C>Program Files>Microsoft Office>Office XX>Outlook.exe.
(If you are using a 64 bit machine and not using Office 64bit, go to C:\Program Files x86\Microsoft Office>Office XX>Outlook.exe)
2> Right click on Outlook.exe and click on Properties and then click onCompatibility tab. Check if you have any check mark in any of the compatibility mode options. Make sure you also click on the option "change
settings for all users" tab at the bottom of the same screen and look for similar check boxes in the window.
3> If you see any check boxes in the compatibility mode options, uncheck all the boxes and click onApply and OK.
4> Try to open outlook again.
Thanks.
Tony Chen
TechNet Community Support

Outlook 2010 - Cannot open default email folders. The information sotre could not be found

I have yet to set up my Outlook Folder. I keep coming up with
"Cannot open default email folders. The information sotre could not be found.
How do I get around this.
Shari

That error means you have compatibility mode enabled. From
Say No to Compatibility mode : To disable Compatibility mode or confirm its not enabled, find Outlook.exe file and right click, then select Properties, Compatibility tab.
Diane Poremsky [MVP - Outlook]
Outlook Daily Tips |
Outlook & Exchange Solutions Center
Subscribe to Exchange Messaging Outlook weekly newsletter

File, Send link doesn't open a new email. Using Firefox 11.0. Outlook 2010 is the Mailto default and W7 default email program. On the About:config page network.protocol-handler.external.mailto is set to regular font (not bold) "default Boolean true".

File, Send link doesn’t open a new email. Running Firefox 11.0. Outlook 2010 is the Mailto default and the W7 default email program. On the About:config page, network.protocol-handler.external.mailto is set to regular font (not bold) “default Boolean true”.

I assume you have tried toggling the setting in Firefox between Outlook and, say, Gmail:
orange Firefox button ''or'' classic Tools menu > Options > Applications
In the search box, type or paste '''mailto''' and pause for the list to filter.
Change the setting and OK to save it, then return to the dialog, change back, and OK again.
You also might want to toggle the setting at the OS level between Microsoft Outlook and the native Windows Mail client in a similar fashion. In Windows XP you could use IE's Options dialog, Programs tab, for this, but I'm not sure in Windows 7.
Since one possibility is a problem in your Firefox settings (including the possibility of interfering add-ons), and another is a problem at the Windows level (e.g., Registry settings), it would be useful to try to identify which one it is. One quick way to distinguish is to create a new Firefox profile. It will start up with all factory settings. You can switch back to your existing profile after testing.
First, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
After closing Firefox, start up again in the Profile Manager as described in this article: [http://support.mozilla.com/kb/Managing+profiles Managing profiles].
With the new profile, can Firefox successfully create a message in Outlook?

Outlook 2010 : Cannot start Microsoft Outlook. Cannot open the Outlook window.

Hi
Using Outlook 2010 with an Exchange 2003 back-end.
Already have an Outlook profile (created in Outlook 2003).
When launching Outlook 2010 I get:
"Cannot start Microsoft Outlook. Cannot open the Outlook window"
I've read several posts with this error message and a common "workaround" / "solution" was to run: “Outlook.exe /resetnavpane”
I tried that and it didnt resolve the issue.
The only way I found to resolve this was to create a new Outlook profile.
Launching with a new Outlook profile works fine.
- Is this a "known issue" ?
- Is there a way to diagnose / throubleshoot further without having to create a new profile?
Thanks
- AL

Hi,
Thank you for using Outlook IT Pro Discussions forum.
This problem can occur when file that maintains the Navigation Pane settings becomes corrupted. This file is called profilename.xml, where profilename is the name
of your Outlook profile. Normally, we can resolve this issue by starting Outlook with the command
Outlook.exe /resetnavpane
or
creating a new Outlook profile.
Next time, you may also try to rename the profilename.xml from the folder first to see if the issue can be resolved:
Windows XP: C:\Documents and Settings\username\Application Data\Microsoft\Outlook
Windows Vista, Windows 7: C:\Users\username\AppData\Roaming\Microsoft\Outlook
For more information, you can refer to this KB article:
Error starting Outlook: "Cannot start Microsoft Office Outlook. Cannot open the Outlook window."
http://support.microsoft.com/kb/2022778
Best Regards,
Sally Tang

Cannot Start Microsoft Outlook. Cannot open the Outlook Window. The set fo folders cannot be opened. You must connect to Microsoft Exchange with the current profil

Cannot Start Microsoft Outlook. Cannot open the Outlook Window. The set fo folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost)
OK. This is a new outlook setup on a laptop. The mail account is on a MS Exchange Server 2010. The user can log on to their laptop no problem with their AD login and password. To setup the outlook profile we have checked the name OK. When we click finish
and try to start outlook we get the above error message. It is driving me pots as I have tried also of things. I have tried to connect without catching the files. The error message then says that the Exchange Server is down, yet we checked the name OK and
I can log on to the MS Exchange server and see the setup.
What else is it that I need to look at as I have tried everything. I will add that they one service I see not running is the Exchange RPC service. If I try to start it, it fails saying Some services stop automatically if they are not in use by other services
or programs.
What can I do?

The major cause of this problem is a corrupted Navigation Pane settings file – profilename.xml, where “profilename” is the name of your Outlook profile. A good sign that the
file is corrupted is when the size of the file is shown 0 KB. No one knows the precise reason why this takes place, but all versions of Outlook from 2003 to 2013 may get affected.
Other causes may be when you run Outlook in the compatibility mode, or if you are using a profile generated in an older Outlook version, or if the Outlook data file (.pst or .ost)
was removed or damaged as the result of faulty uninstallation or reinstallation of MS Outlook.
Follow the steps given below to resolve this problem
1. Recover Navigation Pane configuration file
2. Repair your Outlook PST file using Inbox Repair tool
3. Create a new Outlook profil and import data from the old PST file
4. Turn off Compatibility Mode
5. Start Outlook in Safe Mode
For more info, you can visit http://www.ablebits.com/office-addins-blog/2013/12/06/cannot-start-microsoft-outlook-solutions/

Cannot start Microsoft Office Outlook. Cannot open the Outlook window.

I get the following error message when opening Microsoft Outlook (using Windows 7):
Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. Errors have been detected in the file.
C:/Users/owner/AppData/Local/Microsoft/Outlook/Outlook.pst.
Quit Outlook and all mail enabled applications and then use the Inbox repair tool (Scanpst.exe) to diagnose and repair errors in the file. For more information about the inbox repair tool, see Help.
I have tried the suggested fix of using the start menu, clicking "run" and then typing in "Outlook.exe /resetnavpane" and it did not work. Do I need some sort of a longer path to make this work?
I cannot find the so called "inbox repair tool" and don't know how to use "scanpst.exe".
Are all my old email folders now lost? How can I start using my Outlook email again?
Thanks for any help. Susanne

It seems to me that your emails has not been lost, perhaps your outlook folder has been lost. to get your emails back you must try one of the following ways.
Use backup file, if you have kept it in another location.
if not then go to the:
C:/Users/owner/AppData/Local/Microsoft/Outlook/Outlook.pst."
and run the scanpst,exe tool to fix the outlook error on windows 7.
If this application is not working or giving error then use a powerful PST Repair tool. which ,may become helpful for
you.
Visit here to know more: http://howto.fixscanpstexe.com

Outlook 2010 cannot save to archive folders listed. Message says that message was already moved or that user doesn't have permission.

Outlook 2010 cannot save to archive folders listed. Message says that message was already moved or that user doesn't have permission.

Hi,
Does this issue occur when you manually archive items in Outlook, do you drag them into the archive folder?
The first thing I wonder is if the .pst file has been corrupted, please run Scanpst.exe to repair the archive .pst file:
http://support.microsoft.com/kb/272227/en-us
Please logon your Webmail(owa), check if the emails are available. If the emails have been moved and Outlook Client hasn't synced yet, this issue may occur as well.
We can also create a new .pst file to archive the file, check if the issue persists.
For more information, we can refer to Archive items manually:
http://office.microsoft.com/en-in/outlook-help/archive-items-manually-HA010355564.aspx
When you browse to the archive file in step 5, type in a new .pst file name.
If my understanding is not accurate, please detail your scenario and provide the exact error message.
Regards,
Melon Chen
TechNet Community Support

Can not open pdf file in Outlook 2010 - error opening document

when I click on the PDF file in the email (Outlook 2010), Adobe opens but it pops a window "There was an error opening this document. Access denied". If I save the document as a file, aka to the desktop, I can open it then.
Also also I click on the ok button in adobe, it posted a Runtime error! application has requested the RunTime to terminate it in an unusal way.
has anyone seen this issue. Desktop is using Windows XP, 4 gig ram, Adobe X verision 10.0.1

Did you try this? It worked for me.
http://www.darrenstraight.com/blog/2010/12/16/adobe-reader-x-there-was-an-error-opening-th is-document-access-denied/
Open up Adobe Reader X
On the Toolbar Menu go to Edit > Preferences
Go to the general tab under Categories.
Untick “Enable Protected Mode at Startup”
If asked if sure, click Yes and then Ok.
Now close Adobe Reader X and try opening the PDF again.

I just downloaded Ilife 9 and now my Iphoto doesn't open. The error message says: You cannot open your library using this version. Quit and use the older version. What can I do?

I just downloaded Ilife 9 and now my Iphoto doesn't open. The error message says: You cannot open your library using this version. Quit and use the older version. What can I do?

iLife '09 is not available as a download - it is only available as a purchase
iLife '11 is available as a DVD purchase and the compoments of it are available from the App Store (iPhoto '11 (version 9.1.5), etc)
Exactly what did you do? And exactly what does the error message say?
On the surface it appears that you are attemptying to open a new library with an older version (iPhoto '09 can not open an iPhoto '11 library for example)
LN

Outlook 2010: "Cannot open your default e-mail folders..."

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