Outlook 2010 Client - "unable to connect to retrieve additional data" for some Distribution lists

We have a mix of Outlook 2003, 2007 and 2010 clients in our organization.
Users with an outlook 2010 client are having issues with a number (not all) of our distribution lists.
Issues: When selecting a distribution list in the new message 'to' fiedl, a 'message tip' appears with the name of the DL and 'contains xx recipients'.
However, when attempting to expand the DL (selecting the + sign) the following prompt appears "Cannot perfrom the requested operation. The command selected is not valid for this recipient. The operation failed"
When selecting the DL through the outlook address book the memberlist is empty and has a mail tip "unable to connect to retrieve additional data".
The DL's were all created in a 2003 environment.
We are currently setting up a 2010 environment, and all DL's were created prior to any schema updates etc.
Of note, users experience the issue, but access the list through OWA don't have the issue.

Please also perform the following steps to troubleshoot the issue.
1. Temporarily turn off firewall and antivirus program on the problematic machine for a test.
2. Remove the Outlook profile completely and create a new profile.
3. Login on the same mailbox by Outlook 2010 on another machine to check the result.
If the issue persists, please open Event Viewer and check whether any error message exists. If so, please post it here for research.
Thanks.
Novak Wu-MSFT

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Outlook 2010 Client Makes RPC connection to WRONG CAS

I have Outlook 2010 clients in Shanghai. Their mailbox server and CAS server is in Hong Kong. I also have my main Mailbox servers and CAS server in Seattle.
When the Outlook clients resolve the names in setting up the Outlook profile, they go to dwtexcas02.dwt.com which is a Seattle CAS server.
I need them to resolve to the CAS server in Hong Kong which is local to their mailbox server in Hong Kong.
CAS and mailbox server in Hong Kong is named SHAEX02. Database, sha-db01, with Shanghai mailboxes is also on that mailbox server. Will this PS command resolve this issue?
Set-mailboxdatabase sha-db01 rpclientaccessserver shaex02
Get-mailboxdatabase sha-db01|fl rpcclientaccessserver
RpcClientAccessServer : DWTEXCAS02.DWT.com (this server is in Seattle and I need the Outlook clients inin Shanghi to connect to shaex02.
If I run the command above, does it drop the Outlook client connections or require an Outlook restart?
Dave Zuver Davis Wright Tremaine Seattle, WA

Hi,
Please tyr the command below:
Set-MailboxDatabase sha-db01 -RpcClientAccessServer shaex02
And to confirm:
Get-MailboxDatabase sha-db01 | select RpcClientAccessServer
Once the Outlook is restarted, the client establishes its connections to the new RPC endpoint.
Regards,
Rebecca Tu
TechNet Community Support

Connecting a SharePoint 2013 Document Library to Outlook 2010 client

Good Day,
Can someone please confirm if you can connect a SharePoint 2013 Document Library to Outlook 2010 client?
I have seen articles, like the one shown below for Outlook 2013 to SharePoint 2013;
http://www.sharepointgeoff.com/how-to-connect-a-sharepoint-2013-document-library-to-outlook-2013/
Please provide a link to documentation to validate what Outlook Office versions will support viewing Document Library from Outlook client from a SharePoint 2013 Document Library.
Thanks in advance for taking the time to review my request.
Regards,
Mark

Hi Mark,
Per my understanding, you might want to connect SharePoint 2013 Document Library to Outlook 2010 client application.
Yes, SharePoint 2013 Document Library can connect to Outlook 2010 client application, the connecting process is similar as what SharePoint 2013 connect to Outlook
2013 client application does.
Thanks
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

How to Connect Owa on Outlook 2010 client

i want to connect OWA's appoinment from Outlook 2010 client. I custumized ribbon menu. Button's name is iwanttoclickthenhttpxxxcom.
I want to that I click iwanttoclickthenhttpxxxcom button(last button on image) then i will go to https://www.computername/owa/?exsvurl=1&ae=Item&a=New&t=IPM.Appointment.
I dont want to do custom form. i want to click button then i should go to https://www.computername/owa/?exsvurl=1&ae=Item&a=New&t=IPM.Appointment
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Hi,
This is the forum to discuss general questions and feedback for Microsoft Office Client, better to post your question to the forum of
Office for Developers:
http://social.msdn.microsoft.com/Forums/office/en-US/home?category=officedev
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
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No Free/Busy Information for Exchange 2010 users in Outlook 2010 client, 2010 OWA shows this information fine

I have looked for hours and hours on Google and this web site for this type of issue and nothing seems to help.
Problem:
On my new Windows 2008 R2 /Exchange 2010 server with IIS7 installed, I can use Outlook 2010 client to login and send and receive e-mail but when I try to busy search internal Exchange users I get no information (cross-hatch), but the sender of the Meeting Request
can see their own free/busy information fine. And OWA users can see free/busy information fine, as can Outlook 2003 client users against this Exchange 2010 server when logged in.
I don't know if I have a certificate problem with regard to IIS7 or Exchange 2010, I did not create my own certificate , it is just what was installed by default when I installed and configured Win2K8 server, IIS7 and Exchange.
On the Windows 7 workstations with Outlook 2010 client, I am not logging into the Exchange 2010 server DNS domain, if that makes any difference. On these workstations I can ping "autodiscover.my.exchange.server.com" and my.exchange.server.com
with no problem. I even used this Microsoft KB to install a new _autodiscover dns entry, but it did not help :
When I turn on logging on my Outlook 2010 client, I see this in my C:\Users\Administrator\AppData\Local\Temp\1\outlook logging\20131208-135658864-fb.log :
2013/12/08 13:56:58.864: Getting ASURL
2013/12/08 13:56:58.864: URL returned from cached autodiscover: blah blah
2013/12/08 13:56:58.864: Request to URL:
2013/12/08 13:56:58.864: Request action:
2013/12/08 13:56:58.864: Request XML: <?xml version="1.0"?>
2013/12/08 13:56:59.051: Request sent
2013/12/08 13:56:59.051: Response error code: 00000000
2013/12/08 13:56:59.051: HTTP status code: 0
2013/12/08 13:56:59.051: -------------------------------
2013/12/08 13:56:59.051: There is an error in request/response.
2013/12/08 13:56:59.051: XML response:
2013/12/08 13:56:59.051: -------------------------------
2013/12/08 13:56:59.051: Getting ASURL
2013/12/08 13:56:59.644: Failed to get ASURL. Error 8004010F
At an Exchange shell console I enter this command and get these results :
Exchnage Management Shell :
VERBOSE: Connecting to BPExchange2010.my.exchange.server.com
VERBOSE: Connected to BPExchange2010.my.exchange.server.com.
[PS] C:\Windows\system32>Test-OutlookWebServices -id:[email protected] -TargetAddress:[email protected]
ll.com
RunspaceId : c929eacd-d53c-49d7-8532-c4b74e61b8be
Id : 1019
Type : Information
Message : A valid Autodiscover service connection point was found. The Autodiscover URL on this object is
Type : Success
Message : [Server] Successfully contacted the UM service at https://bpexchange2010.my.exchange.server.com/ews/exchan
ge.asmx. The elapsed time was 234 milliseconds.
[PS] C:\Windows\system32>
** Also frequently when I log into Outlook 2010 client and start to send a meeting request , I get the Security Alert dialog :
autodiscover.my.exchange.server.com
Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate.
Green Check Mark : The security cerficate is from a trusted certifying authority
Green Check Mark: The security certificate date is valid
Red X : The name on the security certificate is invalid or does not match the name of the site.
Do you want to proceed ? . I either import the certificate or click YES, but does not help this issue.
NOTE: Each user that shows as NO INFORMATION cross-hatch, these users have appointments and have logged into outlook before.
When I do this autodiscover url from a Windows 7 pc with outlook 2010 I get :
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response>
<Error Time="14:47:01.5656198" Id="401440650">
<ErrorCode>600</ErrorCode>
<Message>Invalid Request</Message>
<DebugData/>
</Error>
</Response>
</Autodiscover>
Can anyone assist ? What am I missing ?
Thank You
NOTE: When will this go away. I had to strip out a lot of helpful information to post this. "Body text cannot contain images or links until we are able to verify your account."

Hi,
How many users encounter this issue, all users with Outlook 2010 or some specific users?
According to your post, the Error code 600 indicates that your Autodiscover service is working well. as for the certificate mismatch issue, we can also following the KB below to resolve it:
http://support.microsoft.com/kb/940726/en-us
The Free/Busy information in Exchange 2010 is using the Availability service to
retrieve it. Please directly access
https://mail.mydomain.ae/EWS/Exchange.asmx in IE and see whether a proper XML file is returned.
Or we can go to
https://testexchangeconnectivity.com and check MS Exchange Web Services Connectivity Tests.
Thanks,
Winnie Liang
TechNet Community Support

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Hello Forumfriends!
We have recently (like, last Weekend) migrated our Sharepoint 2010 Farm to SharePoint 2013 and we have started using mysites.
Now, there is a nice featur in Outlook 2010, the social connector. This connector connects nicely to SharePoint 2010 mysite (it does, I have tested myself).
Unfortunately, I seem to be unable to connect to my new SharePoint 2013 mysite with my Outlook 2010 Client.
Can anyone help me with this?
In SharePoint 2010 I configured the social connector using the URL
http://mysitehost/my. When I do the same with my SharePoint 2013 mysite it says "Could not connect to Server"
We are not using Office 365 and no, we will not rollout Outlook 2013.
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According to your description, my understanding is that you could use Outlook 2010 social connector to connect a SharePoint 2013 MySite.
The OSC makes Outlook 2010 a social networking tool by connecting to the new social experiences in SharePoint 2010. That connection allows the OSC to download activity feeds for colleagues and display them inside the new People Pane.
When using Outlook 2013 Social Connector connecting to SharePoint 2013, Outlook calls /_layouts/15/ActivityFeed.aspx with parameter (destination user email) to sync updates. However, it is likely that Outlook 2010 cannot recognize SharePoint 2013 newsfeed.
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Wendy
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Outlook 2010 Certificate Alert when connecting to Exchange 2010 Server

Hi,
I am receiving the below security alert when launching a domain joined Outlook 2010 client;
The security certificate was issued by a company you have not chosen to trust
This is a self-signed certificate on the CAS server role which is separate to the Hub and Mailbox. Unless something is completely screwed, Outlook 2007 against Exchange 2007 had no issues with domain joined machines and self-signed certificates.
The following KB article explains the same issue http://support.microsoft.com/default.aspx/kb/2006728 but this is a native Exchange 2010 environment with no previous versions of CAS roles.
Any help appreciated.
Cheers

Hi,
Yes, when internal user try to use outlook to connect exchange Server, outlook will try to find the e-mail address and exchange server name from AD. After that it will look for SCP and then find the correct the autodiscover server to connect, retrieve settings.
So during the process of connecting to exchange server, it will have to use autodiscover to connect and retrieve user settings. So certificate regard to autodiscover will cause the issue.
I’d like to share the process of how internal outlook user connect to exchange server.
1.    Automatically retrieve e-mail address from Active Directory if domain joined machine.
2.    Retrieve Exchange Server name if found and store for later.
3.    Look for SCP objects or SCP pointer objects that correspond to user’s e-mail address, and find the correct Autodiscover server to connect to; then connect and retrieve settings.
4.    If previous step fails, attempt DNS discovery of Autodiscover XML (allowing for 10 redirects).
a.    HTTPS POST: https://DOMAIN/autodiscover/autodiscover.xml
b.    HTTPS POST: https://autodiscover.DOMAIN/autodiscover/autodiscover.xml
c.    HTTP GET: http://autodiscover.DOMAIN/autodiscover/autodiscover.xml (only to follow redirects, not to get settings)
d.    DNS SRV lookup: _autodiscover._tcp.DOMAIN (only to follow the redirect the SRV record points to)
5.    If previous step fails, attempt local XML discovery and use XML found on the local machine if applicable.
6.    If previous step fails but an Exchange Server name is found in step 2, configure Exchange account based on Exchange Server name.
7.    If previous step is not applicable, attempt Common Settings Discover, as described in the next section.
More related information to share with you:
Security warning when you start Outlook 2007 and then connect to a mailbox that is hosted on a server that is running Exchange Server 2007 or Exchange Server 2010: "The name of the security certificate is invalid or does not match the name of the site"
http://support.microsoft.com/kb/940726
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Hello
We are running an Exchange 2010 SP1 and our Outlook 2010 clients are not able to connect to users' mailboxes. When we open Outlook 2010 client, we keep on getting a pop-up requesting to enter credentials. The same credentials work on OWA but don't seem to
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Hi ,
1.What happens when you insert the credentials ? will it get accepted ?
2.What is the results for the test email configuration.Does it get succeed .On this step we need to concentrate on the two options (i.e results and tabs) .
3. Get-ClientAccessServer -Identity "cas server name" | fl *uri*
Please share me the output for the above mentioned command .
4.The name used on the internal autodiscover uri needs to be available on the SAN certificate.
5.Please disable the internet explorer proxy exceptions and restart the outlook client and check the results .
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We have two exchange servers running in two different datacenters. (Server A and Server B)
During the creation of the Outlook 2010 Client profile, we can enter our email address, e.g. [email protected], click on "Check Name" and the "Server" field will auto-populate with Server B's name.
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How have you got your AutoDiscover configured for the individual databases? The client gets its client access server from the directory (not from the Exchange servers), and if you have no client access array (see http://social.technet.microsoft.com/wiki/contents/articles/896.exchange-2010-client-access-array-and-load-balancing-resources.aspx
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[2011/10/22 3:55:55:34] Debug 50103 (JobManager:runJobInEngine): Job 72 calling setCommand on engine rwEng-0
[2011/10/22 3:55:55:34] Debug 50103 (EngineManager:updateEngineState): Engine rwEng-0 status is 3
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[2011/10/22 3:55:55:34] Debug 50103 (EngineManager:updateEngineState): Engine rwEng-0 status is 5
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[2011/10/22 3:55:55:34] Debug 50103 (JobManager:runJobInEngine): Send job 72 to engine rwEng-0
[2011/10/22 3:55:55:34] Debug 50103 (EngineManager:updateEngineState): Engine rwEng-0 status is 3
[2011/10/22 3:55:55:34] State 56004 (EngineInfo:setState): Engine rwEng-0 state is: Running
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[2011/10/22 3:55:55:96] Debug 50103 (JobManager:notifyWaitingJobs): Master job 72 notify its duplicated jobs.
[2011/10/22 3:55:55:96] Debug 50103 (JobManager:updateJobStatus): Finished updating job: 72
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Outlook 2010 Client - "unable to connect to retrieve additional data" for some Distribution lists

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