Outlook 2010 clients cannot access their Online Archive mailbox in Exchange 2013??

Hello,
I have an issue where my Outlook 2010user cannot see/access their Archive mailbox when they are migrated from Exchange 2010 to Exchange 2013.
Both the live and archive mailbox is in Exchange 2013, the user can launch Outlook but if they click on their Archive mailbox it is unavailable.
Once the user is upgraded to SP2 or Outlook 2013 they have no issues accessing their archive mailbox.
These users have the minimum required Outlook version (14.0.6126.5000),
they are running 14.0.6129.5000.
Is there a different requirement on the Outlook client if the user has an archive mailbox in Exchange 2013 as well?
Thank you.

Hi,
Is there any update on this thread?
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If
you have feedback for TechNet Subscriber Support, contact [email protected]
Simon Wu
TechNet Community Support

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