Outlook 2010 contacts not showing phone number in Lync 2013 client

Hi,
We have Lync 2013 with Exchange 2010. Recently we started upgrading Lync clients from 2010 to 2013.
A few users started reporting that their local Outlook contacts does not show phone numbers in Lync 2013 (working with 2010)
I have installed the august patch which should solve this issue
981751 - Lync 2013 does not display telephone number of an Outlook 2010 contact in the contact card
Any idea where to look next?

Hi Tobias Borgen Nielsen,
Lync expects all the phone numbers to be in the E.164 format, meaning they should be +1-111-11111111 etc. If they’re not like this, you will have to normalize them if you want Lync
to publish them.
The related article for your reference.
Lync not populating contact cards phone numbers from Active Directory (Or: How to normalize AD phone numbers for Lync Server 2010 and 2013)
http://y0av.me/2012/02/23/normalize_ad_numbers/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Hope it can be helpful.
Best regards,
Eric

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Outlook 2010 contacts not showing phone number in Lync 2013 client

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