Outlook 2010 corrupting incoming pdf attachments for one user

I have one user here that is having incoming pdf attachments get corrupted in Outlook 2010. When she tries to open the file, it gives
the error "Adobe Reader could not open filename.pdf because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." I can open the pdf files in her
webmail, and I also installed another mail client which can open the same email attachment fine. It is obviously something about Outlook 2010 that is corrupting the pdf. I have a comparison of email headers from a good email and a corrupt email, as well
as a comparison of the content of a good pdf file vs a corrupt one. The corrupt pdf is all zero's. Any input on this would be greatly appreciated. Thanks for looking!

Hi,
Please try to save the PDF file to local and then double-click to open it if you haven't tried this.
Also make sure the user has installed the latest version of Adobe Reader.
In addition, did the user get the PDF attached email from an online mail interface? If so, please try to send the user an PDF attachment email using Outlook to check the result. Some email providors (especially web email) encode the PDF's for a faster
transfer but when they are received at the other end, they aren't recognized as a PDF so they get corrupted. See:
http://forums.adobe.com/message/1943262
Regards,
Steve Fan
TechNet Community Support

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