Outlook 2010 duplicates mail with setting Leave mail on sever, Delete After n days and pressing Send/Receive All folders
The setting Leave mail on the server and Delete after n days and Pressing Send/Receive all folders causes outlook 2010 to duplicate all mails of the last n days over and over again.
If I leave outlook 2010 open this problem does not occur, mail will be retreived without a problem. If I leave Outlook 2010 open for a long time and then press Send/Receive all folders it does work ok. If I restart Outlook 2010 and then press Send/Receive
all folders the problem occurs.
The pst file is a new one. OTher mail accounts that do have Leave mail on the server but not Remove after n days do not have the duplicating behaviour.
I have manually removed 6400 duplicate mails, if Microsoft does not solve this urgent problem soon I need to remove Office 2010 from my computer and go back to Office 2007, Office 2007 worked fine for me.
Is there a solution fir this problem, or a free tool to remove all duplicates?
Dear Pieter,
I suggest creating a new Outlook profile, and create the problematic account in the new profile, to see if the problem occurs.
Here are the detailed steps on how to create a new profile to test this issue
==============
1. Exit
Outlook.
2. Go to
Start > Control Panel, click or double-click
Mail.
Mail appears in different Control Panel locations depending upon the version of the Microsoft Windows operating system, Control Panel view selected,
and whether a 32- or 64-bit operating system or version of Outlook is installed.
The easiest way to locate
Mail is to open Control Panel in Windows, and then in the
Search box at the top of window, type Mail. In
Control Panel for Windows XP, type Mail in the
Address box.
Note The Mail icon appears after Outlook starts for the first time.
The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different existing profile, click Show Profiles, select
the profile name, and then click Properties.
3. Click
Show Profiles. Choose Prompt for a profile to be used.
4. Click
Add.
5. Type a name for the profile, and then click
OK. Please also follow the onscreen instructions to create the email account in this profile.
6. Start
Outlook, and choose this new profile.
If this problem does not occur in the new Outlook profile, the old Outlook is corrupted. We can delete that and use a new Outlook profile.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Best Regards,
Sally Tang
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