Outlook 2010 emails not sync but appearing on iphone

Hi all,
User received new iphone 5 and since I set up his account outlook is not updating folders. Folders are updated on iphone tho. So no new email in Outlook but on iphone.
What could be a problem
Once I switch off outlook and open again it updated once and then stops
Any ideas?
Thanks

Hi,
Which type of email account are you using?
Can you send emails within Outlook? If so, please try to send a message and then log into your web mail to check if it will get updated.
If you have any antivirus software installed, please temporarily turn off it and then check the issue again.
In addition, you can try to create a new mail profile in Control Panel, and configure your email account in the new profile to test the issue again. See:
http://support.microsoft.com/kb/829918/en-us
Please let me know the result.
Regards,
Steve Fan
Forum Support
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