Outlook 2010 - Exchange 2010 AutoConfig on New Profiles

Hi All,
Hoping someone could shed some light on an issue not come across before?
Action:
Start, Control Panel, Mail, Show Profiles, Add, type in profile name 'test' press ok.
At this point I would expect the Wizard to pop up confirming the AutoConfig details from AD against exchange details.
IE Server Username, Email address etc.
This should then give me the option to manually configure the settings, so if I wanted to I could add a different Email account, not the one associated to my AD credentials.
The problem I have is that no Wizard pops up, all that happens is the box disappears and profile auto configures itself with details from Exchange.
I am unable to remove this email account error message " The primary account cannot be removed unless it is the only account in the profile. You Must remove all other Exchange accounts
before removing the primary account."
There is no other profile in here, it is almost like Outlook is being forced to state it cannot delete this profile.
Please can someone explain what is causing this and where Outlook is getting the settings to Auto configure the profile.
It does not matter how many profiles I create they all do the same, no Wizard and automatically populate the same details from Exchange.
This occurring for some profiles but not all.

It is fairly common that in managed environments administrators have set Group Policies to force the AutoConfiguration of Outlook without any user input. Contact the administrator(s) responsible for the Group Policies or client deployment for you company
to find out if anything like that has been configured.
Robert Sparnaaij
[MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info

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Hi,
Please check the problematic users' Outlook settings by the following steps:
1. Click File > Account Settings > Account Settings > Change > More settings.
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3. Change the logon network security to Negotiate Authentication, and Apply > OK to set it.
Restart Outlook to have a try. If the issue persists, please
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http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-stuck-on-loading-profile/4ae77263-3173-4ac7-9758-e4483b16a45a
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Sorry for the late reply.
Yes, you are right. OWA works well but Outlook not, it seems like an issue on the Outlook Client side.
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If Outlook is not sending only some Outbox emails, please make sure we don't have the habit to preview/open/click on Outbox emails.
If Outlook is not sending any of our Outbox emails, please try one of the following methods:
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Outlook is not sending email – stuck in Outbox
PLEASE NOTE:
Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure
that you completely understand the risk before retrieving any suggestions from the above link.
Also suggest re-creating a new thread on Outlook Forum to double confirm this issue.
For your convenience:
http://social.technet.microsoft.com/Forums/office/en-us/home?forum=outlook
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Mavis
Mavis Huang
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Hi there,
I have recently setup a new domain, with a new domain controller and new exchange 2013 server.
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Hi,
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Hi,
Seems you got several replies in the thread below that you posted in Exchange forum:
http://social.technet.microsoft.com/Forums/exchange/en-US/68ae67c1-59f5-44bb-aadc-0aea3f72ad2d/outlook-profile-not-updated-to-new-cas-array-after-mailbox-move-between-sites?forum=exchange2010#68ae67c1-59f5-44bb-aadc-0aea3f72ad2d
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TechNet Community Support

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Hi all!
I have two Exchange accounts aimed at two different servers in my profile. In Outlook 2011 for Mac this works as advertised, but in Outlook 2010 for Windows Outlook is never able to distinguish between the two certificates and e-mail addresses. It will always
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You can turn off e-mail address matching for certificates by editing your registry, try if this can help in this issue:
Important
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the
registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
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On the Edit menu, point to
New, and then click Key.
Type Security, and then press ENTER.
Right-click the Security key, click New, and then click
DWORD Value.
Type SupressNameChecks, and then press ENTER.
On the Edit menu, click Modify.
Type 1, and then click OK.
On the Registry menu, click Exit.
The details can be found in this kb below:
http://support.microsoft.com/kb/276597/en-us
Once again, please make sure to back up the registry in case serious problem occurs.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2010 - Exchange 2010 AutoConfig on New Profiles

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