Outlook 2010, Exchange 2010 - Searching Problems

Anyone out there able to help with some searching problems some of our users have been seeing?
Searching in OWA works fine but some people have problems when searching for older emails in Outlook. We've rebuilt Outlook profiles, rebuilt the windows index's (which seems to work but only temporarily). If there's a way to schedule the Windows index to
rebuild every night or once week, I'd be very happy to test that out but haven't been able to figure out how to do that.
Anyone have any other ideas?

Hi,
It seems something keeps corrupting the index... Run Anti-virus program and Malicious Software Removal Tool to scan your system, check if there's any virus or malware that may cause the index issue.
If this issue persists, please also go to File tab ->
Options -> Search -> Indexing Options
-> Advanced -> Click Troubleshoot search and indexing, to do some troubleshooting steps to find the possible cause.
I hope this helps.
Regards,
Melon Chen
TechNet Community Support

Similar Messages

Macbook Pro 10.7 Outlook 2011 Exchange 2010 sync

Macbook Pro 10.7 Outlook 2011 Exchange 2010 sync
Asked by: tppltd
I have a customer that uses our hosted solution Server 2008 Exchange 2010 for email access and web dav file share. They have 8 Macbooks connected to the system and they all use Outlook 2011. One user has an issue where he's reading and deleting emails within Outlook on his mac but it isnt updating Exchange which in turn means his iphone isnt clearing down the read and deleted emails. If i log on to the owa mailbox i can see that the emails havent been read or deleted. We have this issue for one user with the newest MacBook. It first occurred 4 months ago and i ended up removing the account and resyncing the whole lot which took a few hours due to the size of the mailbox. I've right clicked the folders and told it to resync but it remains the same. Does anyone have any help they can provide please? thanks
The user doesnt want to rebuild the outlook account. Am i missing somthing obvious

I suggest you post your question on Microsoft's own forums for their Mac software as it's their stuff you have questions about:
http://answers.microsoft.com/en-us/mac

Office 2010 / Exchange 2010 - Attachments in EML-Emails are invisible

We are investigating a problem that seems to pop up with Exchange / Outlook 2010.
This is the absolutly the same problem that Clemens Wunder wrote about in his tread:
http://social.technet.microsoft.com/Forums/en-US/outlook/thread/afce3bd0-f8a4-419b-986a-0560ebff5f8f
Problem:
We got several eml-files in a Management System and those have attachmentes (word, pdf whatever) included.
If i open those EML Files in Outlook 2010 (this works if the Registry is apropriate) the Email is opening but the Attachments are "invisible"...
If i now save the Mesage from within Outlook 2010 as a MSG File and open this one the attachments are back...
I searched for bout one week now for a solution but i still don't get it why this should be happening.
My Specs:
- Windows 7
- Outlook 2010
- Exchange 2010 (migrated from 2003)
Fact:
The same problem seems also to happen with Outlook 2007 and 2003 since the migration of Exchange 2003 to 2010.
Those EML Files are from within a data management system and are stored as eml since bout 4 years.
Please don't send answers like "Use Windows Mail" - this is not a solution for this matter because I can't.
Exchange / Outlook is used at every customer of our company so WM can't be the solution...
Thanks for your advices and tips
Roman

Hi Roman,
To make sure I understand things correctly…..
You have EML files generated by another program. Emails have one or more attachments.
You have copied the EML files into your Outlook 2010 profile’s mail folder.
When you open the item in the folder, you have to open or save the item. –You have HKEY_CLASSES_ROOT\Outlook.File.eml.14\shell\Open\command set
to use Outlook 2010 to open the file.
When you open the EML file, the message opens but the attachments are not visible.
In actuality, when you open the EML file, Outlook is saving the file to your “..\..\Temporary Internet Files\Content.Outlook\” location.
To see what Outlook is doing I started a Process Monitor trace,
then dragged a Windows Live Mail EML message with a Word doc attached over to my Outlook 2010 Inbox.
When I open the eml item, I am prompted to Open or Save the item. I opt for Open and the message with attachment is opened with Outlook 2010.
The trace shows accessing the registry to find out what to use to open the EML file and then it shows the attached file being created in
Temporary Internet Files. The attached file is seen,
but nothing happens to it.
28:14.1
OUTLOOK.EXE QueryOpen
jahawk C:\Users\jahawk\Documents\Help me.docx
FAST IO DISALLOWED
28:14.1
OUTLOOK.EXE CreateFile
jahawk C:\Users\jahawk\Documents\Help me.docx
NAME NOT FOUND
28:14.1
OUTLOOK.EXE QueryDirectory   jahawk
C:\Users\jahawk\Documents\Help me.docx NO SUCH FILE
From the opened EML file, you click File | Save As | And then save the item as an .MSG file.
When you drag the MSG into your Outlook profile’s mail folder, the mail with attachments is visible.
Looking at the mail folder, the EML item does not have a mail icon associated to it. The item shows no Attachment icon, because it cannot be
read in yet. –You’d need to open the EML file in Outlook to view the message with attachment(s).
Looking at the mail folder, the MSG item is an Outlook mail item and the attachments are showing up.
So, let me ask the following:
How was the item created?
Does this happen with any file that is attached?
In Windows Live Mail, attachments have a lot LESS properties associated to them
Outlook 2010 actually has a PR_ATTACHMENT_HIDDEN property that can toggled to hide an attachment.
What happens from Outlook Web Access? –You will have to right-click “Save Target As” on the attached eml message, first. When you
open the saved “E-mail Message” from the save location, what results?
Is your anti-virus possibly scanning the file? –“..\...\Temporary Internet Files\Outlook.content….”
Anyways, to be honest, I’d have to have a copy of the EML file to be able to (hopefully) explain what is happening.
If I had the file, I would use MFCMapi or OutlookSpy to dump the EML message’s properties after I’ve added it to my mailbox. I’d
then open it and save it as an MSG file type. From there, I’d save the MSG file’s properties off and then compare the 2 sets of properties. And, the item has an Attachment Table that will contain the attached files. Each attachment will have its
own set of properties.
From an Outlook created message with attachment, you could compare the attachment’s properties to the props on the affected message.
From a Windows Live Mail message with attachment, you could compare the attachment’s properties to the props on the affected message.
For the kind of troubleshooting we'd need to do, I would suggest calling and opening a support incident with us. That would allow us to work with you
at a much deeper level. For a case like this, a debug trace of opening the message from in Outlook 2010 would likely be necessary.
Sorry I didn’t have better information for you.
Jahawk MSFT

Problems with archive mailbox in Outlook, with exchange 2010+2013 co-existence

Hi!
We have an Exchange 2010 environment plus one Exchange 2013 MBX server meant for archive mailbox purpose. (We are going to upgrade to 2013 but with over 20.000 mailboxes it will take som time. Therefore we need to co-exist with primary mbx on 2010 and archive
mbx on 2013 for some time.)
My primary mailbox is on a 2010 MBX server, and I have today given myself an archive mbx on 2013 MBX server.
When I use OWA, both my primary mailbox and my archive shows up and everything works 100% fine!
But when I try Outlook 2010 or Outlook 2013, only my primary mailbox works. The archive mailbox shows up, but generates an error when accessing it:
"The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance"
Anyone who knows about this issue? Would we nice to know why it works in OWA but not in Outlook.
Thanks!
Trond Jenssen

Hi，
Please try to recreate a profile to access archieve mailbox.
If it doesn't make sense, also try Uncheck “Download shared folders” and check it again.
If you have any feedback on our support, please click
here
Wendy Liu
TechNet Community Support

Can't manage distribution group from Outlook with Exchange 2010 or Exchange 2013 mailbox

Hi All,
In my environment we are using exchange 2010 that contains the distribution groups which has been migrated from exchange 2003 environment .On that one of the distribution group is having an problem for the user who had an access to manage DL'S via outlook
but he can't able to manage it.When we add the new user to manage same DL and the new user tries to manage the DL via outlook it happens without any issues.
issue occurs only for the user who has already have the manage access permission on the DL where the group was on exchange 2003 before migrated to exchange 2010.
Reffered blog : http://support2.microsoft.com/kb/2586832?wa=wsignin1.0
We have done all the settings defined on the above mentioned link but still we are facing the issue.
In addition to that , we have forcefully upgraded the DL too by using the below mentioned command.
set-distributiongroup -identity "name of the problematic DL" -forceupgrade
Please all of you provide your valuable suggestions to overcome this issue .
Error message :
Regards
S.Nithyanandham
Thanks S.Nithyanandham

Hi S.Nithyanandham,
From your description, I would like to verify if the problematic manager user is a member of security group. If yes, this issue will occur. In Exchange 2010, distribution groups can't be managed by groups, only individual users can manage groups. But in
Exchange 2003, it is possible to use groups to manage a distribution group.
For more information, here is a blog for your reference.
How to manage groups with groups in Exchange 2010
http://blogs.technet.com/b/exchange/archive/2011/05/04/how-to-manage-groups-with-groups-in-exchange-2010.aspx
Hope this can be helpful to you.
Best regards,
Amy Wang
TechNet Community Support

The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook in Exchange 2010.

Hi,
We have 2 Exchange 2010 servers with multiple roles installed ,also we have setup cas array on the same with help of Kemp load balancer. Both have 1 public folder on each node.
There are few accounts(including mine) those are recently migrated from Exchange 2003 to Exchange 2010 and they are getting intermittantly an error pop "The Microsoft Exchange administrator has made a change that requires you quit and restart
Outlook"
this generally happens when i switch the network for my laptop but not every time 2-3 times in a week.
i already gone through this link but didn't get any solution. Any help is appreciated.
http://blogs.technet.com/b/aljackie/archive/2013/11/14/outlook-rpc-end-point-and-pf-the-microsoft-exchange-administrator-has-made-a-change-that-requires-you-quit-and-restart-outlook.aspx
Amit Rawat | MCITP - Exchange 2007/2010| CCNA |MCSE- 2003| Lync 2010|http://blog.amitrawat.net

Hi,
I recommend you check if any Public Folder on one member of a CAS array.
If yes, it will cause the issue.
I had encountered a similar issue.
The Problem exists when an Outlook client connects into a CAS array initial if
it connects to the CAS array member that contains the PF role, then Outlook
Converges all connections and displays both the Public and Private logons as one
single conneciton to Mail.company.com (the CAS array name) When the Clients IP
address changes, and it Re-connects, if it gets connected to a CAS array member
that does not have the PF server, then we get an ECwrong server Response from
Exchange, Outlook in it's reconnect logic Cannot follow the Redirection Result
that contains the correct PF server name, and displays the Error "the Admin has
made a change that requires you restart Outlook"
Finally, move PF to separate server as a workaround.
Hope this helps!
Thanks.
Niko Cheng
TechNet Community Support
Thanks !
As i started this question saying i have already read these things . If this is the case i am wonder why microsoft didn't release a technet article where it must discussed about CAS array and Public folder confliction.
However, you said
"if it gets connected to a CAS array member
that does not have the PF server, then we get an ECwrong server Response from Exchange, "
I do have PF on both node then why this pop up.. i do understand if only one node has PF and new connection intiated by outlook connecting to other node which doesn't have PF then it will redirect to the node having PF and while doing so there is
the message.
FYI..
I hve two node server having CAS array and DAG configured on it. keep one thing in mind i am using kemp load balancer for CAS array.
I will appreciate all your help if you elaborate in depth.
Amit Rawat | MCITP - Exchange 2007/2010| CCNA |MCSE- 2003| Lync 2010|http://blog.amitrawat.net

Outlook 2013/ Exchange 2010 User Mailbox reached Limit and OWA is not reachable

Hello Folks,I have a strange Outlook/ Exchange problem with one of our Users, interestingly it’s the Boss of our company….The Background:- We have 2 Domains @company-1 or @company-2- We have 1 Exchange 2010 Server Version 14.03.0224.002- Till March of this year our Emails where hosted externally, we used to download the Emails every 2 minutes from POP3 Mailboxes into Exchange- We have 18 Users- So every User had a User account on our Exchange and a Mailbox externally- Now we host our Emails our self via MX and DNS Records(mail.company.cc)- The User kept their Exchange accounts, OWA is now working too So far all works well on my little Server farm.The Catch:Usually our users have only one Email address either @company-1 or @company-2 Except our Boss and one other User, they have an Email address in both Domains They have addresses one...
This topic first appeared in the Spiceworks Community

Hi,
I suggest to repair .ost file to check this issue by the following steps:
Exit Outlook.
In Control Panel, click or double-click Mail.
In the Mail Setup dialog box, click E-mail Accounts.
Click the Data Files tab, select the Exchange account, and then click
Open File Location. A file explorer window opens to the location of the data file for the Exchange account. The
Account Settings and Mail Setup dialog boxes will remain open, behind the file explorer window.
Close the Account Settings and the Mail Setup dialog boxes, then return to the file explorer window.
Important: be sure to close these two dialog boxes before you delete the file. If they aren't closed, Windows may display an error message about a conflict.
In the file explorer window, right-click the Exchange data file and then click
Delete. The next time you start Outlook, a new .ost file is created for the account.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support

Emails disappear automatically from outlook 2007 exchange 2010

Hello All,
I have an urgent issue with my CEO , my environment contain exchange 2010 mailbox/HUB/CAS, CEO have an outlook 2007 and he face an issue with his emails, he received emails and before he open it disappear after few time, when i open the recovery deleted items
i found the emails and they didn't appear in deleted item folder only on recovery deleted items, so any suggestions please.
notes :
No rules in outlook
No Auto archive
his computer have a FEP as antivirus.

Hi,
Can you see the missing emails from OWA?
Have you tried to start Outlook in safe mode to check if any third-party add-ins caused this problem? To do this, press Windows key + R, type
outlook.exe /safe in the Run dialog box and press Enter.
If the issue would be gone in safe mode, please disable suspicious add-ins referring to the following article:
http://office.microsoft.com/en-in/help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx
Please also check if your virus scanner is integrated with your Outlook. If so, disable it to check the result.
If possible, we can try to create a new mail profile in control panel to check if the issue persists:
http://support.microsoft.com/kb/829918/en-us
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2010 + Exchange 2010 keeps asking for credentials - Please Help!

Hello All,
Recently after a Windows Update + restart of my Exchange Server I'm having an issue with Outlook 2010 where it continually asks for credentials. Every 5 minutes or so the credentials popup appears and either typing your password or clicking cancel will make
Outlook work as expected again until the next popup, frequency of popups is about 2-5 minutes give or take. I am using Exchange 2010 on Server 2008 R2 and aside from the popup everything is working as expected. This seems to be effecting almost all users.
Some things I've tried already include:
- Removing any saved credentials on computer
- Removing and recreating Outlook Mail Profiles
- Running "Set-AutodiscoverVirtualDirectory -Identity 'autodiscover (default Web site)' -WindowsAuthentication $true -BasicAuthentication $false" in shell to disable basic authentication for autodiscover
- Running "get-outlookanyhwere | set-outlookanywhere -ClientAuthenticationMethod NTLM -IISAuthenticationMethods NTLM" in shell to ensure that outlook anywhere and IIS are using NTLM authentication
- Ensuring that the OAB folder permissions are set to allow Authenticated Users to Read/Execute
Anyways, if anybody has additional suggestions for me I'd very much appreciate them. Many users are using the Web App for the time being (with no issues) since the credentials popup is too annoying for them.

So I made sure that all of my authentication methods match the settings you linked me and then recycled the app pool you mentioned but am still having the issue.
One thing I noticed is that if a user experiencing the problem types their password into the credentials popup it will keep popping up continuously but if they hit cancel it says "Needs Password" where it would normally say "Connected to Microsoft Exchange"
and if they simply click once where it says "Needs Password" then all of a sudden it switches to "Connected to Microsoft Exchange" again and they no longer see the popup until Outlook is restarted.
Just to verify I have the proper settings now this is what shell returns:
[PS] C:\Windows\system32>Get-WebServicesVirtualDirectory | fl *auth*
CertificateAuthentication     :
InternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods : {Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication    : False
WSSecurityAuthentication      : True
LiveIdBasicAuthentication     : False
BasicAuthentication           : False
DigestAuthentication          : False
WindowsAuthentication         : True
[PS] C:\Windows\system32>Get-AutodiscoverVirtualDirectory | fl *auth*
InternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
ExternalAuthenticationMethods : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
LiveIdSpNegoAuthentication    : False
WSSecurityAuthentication      : True
LiveIdBasicAuthentication     : False
BasicAuthentication           : True
DigestAuthentication          : False
WindowsAuthentication         : True
Do you have any additional suggestions that I can try? From what I can tell my authentication methods all match the default settings now.
Edit: As soon as I changed EWA to just Basic Authentication as it says in the linked default settings I would get an error when trying to browse to the EWA that said "Outlook failed to initialize" and re-adding the Windows Authentication, then running iisreset
fixed the issue. Therefore EWA is the only service with non-default authentication methods now.

Outlook 2013, Exchange 2010 error with Rules and Alerts

Hello,
I was recently informed by a user that when they open Outlook 2013 and click Manage Rules and Alerts, they get the following message:
By the way, NO Microsoft, this information is not helpful. Anyways, I found that the same problem is happening in my Outlook as well. I do not believe it is happening to all users' accounts, and I am able to set up Rules within Outlook Web Access,
so it seems to be some local setting. I found a lot of forums suggest running the Outlook /cleanrules switch, and this did not fix the problem. Other suggestions are to delete the profile on the computer and/or uninstall outlook and reinstall it.
I don't like these solutions, as they don't point to the true source of the problem and do nothing to help avoid this problem in the future. Has anybody else had this problem and been able to fix it? We are running Exchange 2010 in our environment,
although not sure if that makes a difference or not. Any answers that do not suggest the things I have already mentioned would be greatly appreciated!

Hi,
For this issue, I recommend you ask in Office forum which is staffed by more experts specializing in this kind of problems. You might get better help there.
http://social.technet.microsoft.com/Forums/office/en-us/home?forum=outlook
Thanks for your understanding.
Best regards,
Belinda Ma
TechNet Community Support

Outlook 2013/Exchange 2010 Free/Busy access issues.

Good Day Everyone,
I am running a Win 2008 R2 environment with Win7 users, using Exchange 2010 and Outlook 2013. Last week my users started experiencing issues with being able to view Free/Busy in the Calendar for any other user. I have checked past issues with this with patches
KB 2837618 and KB 2837643. Neither patch is showing as installed and I have tried a nummber of the suggested fixes offered for that issue to no avail. OWA seems to be working just fine.
Our Outlook version is: 15.0.4605.1003
I need a fix for Outlook users and since I havve 140 users, individual fixes are a not realistic option.
Any assistance would be greatly appreciated.

Hi,
Please test if Out of Office feature works well in Outlook. If Out of Office doesn't work either, it should be Autodiscover related.
Once Autodiscover has not been configured properly, the Free/Busy information may not display correctly. If you are also seeing issues with Out of Office assistant, we may assume that you haven’t correctly setup Autodiscover, since these two symtoms are
common when Autodiscover is not configured correctly.
To verify that, please test Outlook Autodiscover Connectivity:
http://technet.microsoft.com/en-us/library/bb123573.aspx
We can also learn Configure Exchange Services for the Autodiscover Service from:
http://technet.microsoft.com/en-us/library/bb201695.aspx
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 / Exchange 2010 constantly prompting for password

I as well as many users keep getting prompted for User/pass in outlook. This usually happens when I go from LAN to WIFI or from office to home. For example, If I close my laptop (not shut down) and head home then log back in and connect to my
VPN I usually get prompted for my user/pass for outlook. I type the correct user/pass but it does not accept and immeadiatly prompts for me to re enter. If I close down Outlook and re open the issue is fixed however this is not fixing this issue
and the owner of the company is receiving this error as well. I would like to find a solution so that either it does not prompt and automatically updates once it is reconnected with the network via VPN.
Any suggestions?
Thank you

I as well as many users keep getting prompted for User/pass in outlook. This usually happens when I go from LAN to WIFI or from office to home. For example, If I close my laptop (not shut down) and head home then log back in and connect to my
VPN I usually get prompted for my user/pass for outlook. I type the correct user/pass but it does not accept and immeadiatly prompts for me to re enter. If I close down Outlook and re open the issue is fixed however this is not fixing this issue
and the owner of the company is receiving this error as well. I would like to find a solution so that either it does not prompt and automatically updates once it is reconnected with the network via VPN.
Any suggestions?
Thank you
Outlook is simply not good at that with the existing protocols in Exchange 2010. Exchange 2013 uses MAPI over HTTP which may make that experience better.
Switching networks with Outlook open is typically not a good user experience.
Twitter!: Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

Outlook Connectivity / Exchange 2010 Coexistence Scenarios

Hello,
I recently migrated to Exchange 2013, autodiscover.domain.com and mail.domain.com are pointing to CAS 2013 for external and internal access. For EX013 users, Outlook establishes connection with both CAS 2010 and CAS 2013 which is fine. For EX2010 users,
Outlook establishes the connection only with CAS 2010 for both internal and external access. My understanding is that CAS 2013 should proxy the connection to CAS 2010, but it doesn't and also after the migration I have to remove and add the profile again for
the changes to take effect for the migrated users. I haven't changed the namespaces, its the same. Any suggestions would be much appreciated.

Hi,
Your understadning is correct. Since only Exchange 2013 is Internet-facing, CAS2013 would proxy all requests for Exchange 2010 external user accessing.
Please make sure the External URL in Exchange 2010 services are all set to $Null and Outlook Anywhere is enabled with the external host name pointed to mail.domain.com. Then the external Exchange 2010 user would connect the Autodiscover service
with autodiscover.domain.com successfully. The other services such as EWS, OOF and OAB request would be send to Exchange 2013 then proxy to Exchange 2010.
For more infromation about the connectivity in Exchange 2013 coexistence environment, please refer to:
http://blogs.technet.com/b/exchange/archive/2014/03/12/client-connectivity-in-an-exchange-2013-coexistence-environment.aspx
Regards,
Winnie Liang
TechNet Community Support

Granting access to users to modify published organizational forms outlook 2007 -exchange 2010 ?

How do i grant Access to users to modify published organizational forms outlook 2007 and 2010, we use exchange server 2010 in our environment. Please advise.
Aditya Mediratta

Hi Aditya
Thank you for your question.
Organizational Forms belongs to public folder. You can use Add-PublicFolderClientPermission modify user permission.
You can refer to the following link:
http://technet.microsoft.com/en-us/library/bb124743(v=exchg.141).aspx
you can refer to the following link to create organizational form;
http://technet.microsoft.com/en-us/library/gg236889(v=exchg.141).aspx
the public folder permission,you can refer to the following link:
http://technet.microsoft.com/en-us/library/ee633461(v=exchg.141).aspx
If any questions, please let me know.
Best Regard,
Jim Xu

Outlook 2010 Exchange 2010 Read Receipt Request for all emails cannot be switched OFF.

I have a strange situation with an Outlook 2010 client using Exchange 2010. The user has Outlook configured so that Under Options/Mail/Tracking - that "Read receipt confirming the recipient has viewed the message" is turned off. Yet everytime she
sends a message, the option to request pops up on the recipient's outlook.
I have tried to toggle the option on and off to no avail. I can switch the Delivery Receipt request on and off and it is no issue.
Can anyone tell me what attribute in ADSIEdit or Exchange is that seems to be stuck ON?

Hi,
I believe you would like to block this only for the user and not for your ORG... ??
Although, you can block this for your entire ORG.
what happens is that the Read receipt contains a "Disposition-Notification-To"
If we get rid of this header we can restrict the receiver to get that prompt.
we can create a Transport rule either for the entire org or for that specific user by making an adjustment in the "exception tab"
for more info refer this blog.
http://blogs.technet.com/b/exchange/archive/2011/02/23/3412028.aspx
Thanks & Regards
John Chris

Outlook 2010, Exchange 2010 - Searching Problems

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