Outlook 2010 - Favorites disappear
I just upgraded Outlook 2007 to Outlook 2010. I had about 20 Favorites (all of them folders in various PST's). When I opened Outlook 2010 for the first time, they initially appeared correctly (meaning: as they did in Outlook 2007) but then
after Outlook finished opening, some just disappeared. So I added them back and closed and restarted Outlook. Same result and this time, they reordered.
So then I started Outlook from the Run Command Lin using the /resetnavpane switch.
I then added back some folders (15) and closed and restarted.
It went down to 13 folders. Closed and restarted.
It went down to 11 folders. Closed and restarted.
It went down to 9 folders. Closed and restarted.
It went down to 8 folders. Closed and restarted.
It went down to 7 folders. Getting the picture?
I have screen shots to validate this.
Any ideas any one?
Thanks in advance.
Ron McIntyre
Montreal, Quebec Canada
a) I can reproduce everything stated in this thread
b) if I change between cache and non cache modus the Outlook.xml file in users\xy\AppData\roaming\microsoft\outlook gets rewritten from scratch
c) if I copy the Outlook.xml file and delete it inbetween two Outlook sessions, I can "switch off and on" the favorites by copying it back
d) if I change from cached to non cached modus, I CAN NOT "switch off and on" the favorites. A look into the Outlook.xml file explains this behaviour: apparently the LID values are created ANEW and are no more compatible.
e) if I copy/rename an Outlook.xml file for the cache and another one for the non cached mode, I can use and reuse the correct one over and over again. It seems then that the LID values are correct or simply accepted/compatible.
So the question is IS THIS CHANGE OF THE LID values A BUG or is it a wanted "feature" of the programmers?? Or is it simply a side-effect nobody thought about. Then it should be corrected as soon as possible because many many users are still affected.
Here a comparison of LID values:
File one:
<userdefined>
<linkgroup name="Verknüpfungen" clsid="21D34B246F46FE4397C83618732A8DDC">
<wdLnk>
<ltype>shortcut</ltype>
<storeid>2</storeid>
<icondata/>
<reckey>2610B40FD74BCF4A8EBBEA15D6433F16</reckey>
<eid>0000000038A1BB1005E5101AA1BB08002B2A56C20000454D534D44422E444C4C00000000000000001B55FA20AA6611CD9BC800AA002FC45A0C0000004D58414D553131002F6F3D46484E572F6F753D45786368616E67652041646D696E6973747261746976652047726F7570202846594449424F484632335350444C54292F636E3D526563697069656E74732F636E3D726F736172696F2E636172636F00</eid>
<clsid>0078060000000000C000000000000046</clsid>
<rootfold>1</rootfold>
<name>Outlook Heute</name>
<lId>B838CFD3DF0F964FBFD75B57CC37DECF</lId>
<userdefname>1</userdefname>
</wdLnk>
<wdLnk>
<ltype>shortcut</ltype>
<icondata/>
<reckey/>
<eid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eid>
<clsid>86F0060000000000C000000000000046</clsid>
<name>Microsoft Office Online</name>
<lId>CD595100C824BB43B74D8FB6341E8149</lId>
<webfolder>1</webfolder>
<userdefname>1</userdefname>
</wdLnk>
<wdLnk>
<ltype>shortcut</ltype>
<storeid>4</storeid>
<icondata/>
<reckey>000000008D6A4F9D4057ED41AE61BC45B5523A79010061D782572FA1864A95B7DD1DE0F7D7B3005FE861D1390000</reckey>
<eid>000000008D6A4F9D4057ED41AE61BC45B5523A79010061D782572FA1864A95B7DD1DE0F7D7B3005FE861D1390000</eid>
<clsid>0078060000000000C000000000000046</clsid>
<name>Posteingang</name>
<lId>CD395FCEFCE8F24EADE06AABA82DE651</lId>
<userdefname>1</userdefname>
</wdLnk>
<wdLnk>
<ltype>shortcut</ltype>
<storeid>6</storeid>
<icondata/>
<reckey>00000000154977D250D38947BC93E8C9DE321F7E010061D782572FA1864A95B7DD1DE0F7D7B3005FE87AAFFE0000</reckey>
<eid>00000000154977D250D38947BC93E8C9DE321F7E010061D782572FA1864A95B7DD1DE0F7D7B3005FE87AAFFE0000</eid>
<clsid>0078060000000000C000000000000046</clsid>
<name>Posteingang</name>
<lId>86518418C5F19D4AB3FEDA5C26E6250B</lId>
<userdefname>1</userdefname>
</wdLnk>
File two:
<wdLnk>
<ltype>shortcut</ltype>
<storeid>12</storeid>
<icondata/>
<reckey>2610B40FD74BCF4A8EBBEA15D6433F16</reckey>
<eid>0000000038A1BB1005E5101AA1BB08002B2A56C20000454D534D44422E444C4C00000000000000001B55FA20AA6611CD9BC800AA002FC45A0C0000004D58414D553131002F6F3D46484E572F6F753D45786368616E67652041646D696E6973747261746976652047726F7570202846594449424F484632335350444C54292F636E3D526563697069656E74732F636E3D726F736172696F2E636172636F00</eid>
<clsid>0078060000000000C000000000000046</clsid>
<rootfold>1</rootfold>
<name>Outlook Heute</name>
<lId>FC65A6F141800745A8E44D5D3282157C</lId>
<userdefname>1</userdefname>
</wdLnk>
<wdLnk>
<ltype>shortcut</ltype>
<icondata/>
<reckey/>
<eid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eid>
<clsid>86F0060000000000C000000000000046</clsid>
<name>Microsoft Office Online</name>
<lId>DBA36E9319B76B4CB85086F385DC8D2B</lId>
<webfolder>1</webfolder>
<userdefname>1</userdefname>
</wdLnk>
<wdLnk>
<ltype>shortcut</ltype>
<storeid>0</storeid>
<icondata/>
<reckey>EF0000008D6A4F9D4057ED41AE61BC45B5523A79008061D782572FA1864A95B7DD1DE0F7D7B3005FE861D1390000</reckey>
<eid>EF0000008D6A4F9D4057ED41AE61BC45B5523A79008061D782572FA1864A95B7DD1DE0F7D7B3005FE861D1390100</eid>
<clsid>0078060000000000C000000000000046</clsid>
<name>Posteingang</name>
<lId>D5DDE78585767140A077EC777EBC018F</lId>
<userdefname>1</userdefname>
</wdLnk>
<wdLnk>
<ltype>shortcut</ltype>
<storeid>1</storeid>
<icondata/>
<reckey>EF000000DB6E372B6CE6EE4EA5FFC12BA5735C56008061D782572FA1864A95B7DD1DE0F7D7B3005FE87AA2960000</reckey>
<eid>EF000000DB6E372B6CE6EE4EA5FFC12BA5735C56008061D782572FA1864A95B7DD1DE0F7D7B3005FE87AA2960100</eid>
<clsid>0078060000000000C000000000000046</clsid>
<name>Posteingang</name>
<lId>96B6B701C2221D45B9CB0335B52419DF</lId>
<userdefname>1</userdefname>
</wdLnk>
As said, maybe something corrupts this file or behaviour from time to time and causes the strange instabilities and irreproducible cases described here.
Rosario
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which also have an effect on the presence indicator, please find the
Key in: HKEY_CURRENT_USER\software\microsoft\Office\14.0\Common\IM
or Policy Key: HKEY_CURRENT_USER\software\Policies\microsoft\Office\14.0\Common\IM
and then check if the key value is set to 0.
For more information, please refer:
http://support.microsoft.com/kb/2726007
Regards,
Steve Fan
TechNet Community Support -
Outlook 2010 Mail Tips Could Not Be Retrieved / Out Of Office Doesn't work too.
Hi,
We have a small set up with 5 pc's and 1 server. All of the workstations are exactly the same.. specs,OS,software etc...
One of the users is currently experiencing "Mail Tips Could Not Be Retrieved" issue.
It shows up right above the SEND button when replying or sending a new e-mail.
Also Out Of Office / Automatic Replies function does not want to work as well. It asks me to try again later cause the server is not responding.
The funny thing is that this is happening only to a single user.
Here is what I've tried:
- Tested E-Mail AutoConfiguration - Autodiscovery works fine and points to the right directory.
- Deleted the profile and recreated it ... didn't work
- Added the same mailbox to another computer - IT WORKED
- Checked all the SSL settings for each virtual folder in IIS and they are all set to IGNORE the certificate.
The other strange thing is that when I try to download the OAB from the affected PC a credential window pops up and asks for the username/password
of the particular mailbox.. Once I enter them the "Mail Tips could not be retrieved" message disappears and Out Of Office is accessible and ready to be used.
Maybe Outlook 2010 setting or registry value ?This sounds like an authentication issue for the Autodiscover/EWS URLs and your last paragraph basically confirmed it.
Is this PC domain joined and is this user logging on with his domain credentials and not locally to the computer?
Is the user able to access:
https://autodiscover.domain.com/autodiscover/autodiscover.xml
or
https://domain.com/autodicover/autodiscover.xml
An xml-page should be returned with ErrorCode 600 Invalid Request.
Is there a TMG or UAG server involved here?
Also check the proxy settings in Internet Options (if configured/required).
Robert Sparnaaij
[MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info
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