Outlook 2010: Getting a "the operation failed" error when accepting invite from inbox

One of the people I support is using Win 7 and Office 2010. When accepting an invite in his inbox, he gets "This Operation Failed", however this behaviour only occurs for internal staff who email him through Exchange. I emailed him from an external email
address and he was able to accept the invite and have it appear in his calendar correctly.
We are running Exchange 2007 and his client is Office 2010.
I'm going to try the following to try to get to the bottom of things
1. Check account settings
2. Disable antivirus
3. Try non cached mode
4. Check Delegate access?
5. Check event logs
6. Office updates / service packs
7. Repair job of Office 2010
8. Reinstall Office 2010 or install 2007
Does anyone have any other suggestions?

Glad your issue has been resolved.
Thanks for your sharing.
Evan Liu
TechNet Subscriber Supportin forum
If you have any feedback on our support, please [email protected]
Evan Liu
TechNet Community Support

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