Outlook 2010 Hangs at Loading Profile

We just updated our network with all Server 2008 R2 servers, Exchange 2010, and Office 2010 Pro. We have isntalled Office 2010 on all machines and all has been working fine for the last 2 weeks. Over the last 3 days, we now are having some problems with
when Outlook is launched, it hangs on "Loading Profile" and does not go any further. I have tried killing the "Agent" process that this creates as suggested in other forums. I have run repairs, and un-install/re-installs which seems to temporaily fix the problem.
Most the clients are up-to-date with the Office updates. I have also un-installed SP1 on a couple machines which again works for a bit then the next time the user restarts the computer Outlook hangs again.
This is getting extremely frustrating as I have another thread with some other Office problems. Thanks for the help in advance.

I had the same problem. I tried all the posted solutions without success...new profile, reinstall, reset nav pane, safe mode, killing processes, stopping add-ons, etc. I found the same solutions repeated ad nauseum on website after website.
Finally after much experimentation I found this solution.
1. Export the registry key containing your profiles at HKCU>Software>Microsoft>WindowsNT>CurrentVersion>Windows Messaging Subsystem>Profiles. This is just a precautionary measure.
2. Stop all optional start-up programs from running on boot.
3. Kill and uninstall all search programs, such as Google desktop and Copernic.
4. Delete the registry key above.
5. Create a new profile using the Control Panel>Mail tool. Include an email address. I had to do this twice before it would save the new profile...it only works if there are no profiles in the registry.
6. Start Outlook in safe mode.
7. Manually move your old messages from the old pst file(s) to the new one. I had 1.5 gigs of mail to move, so it took a while.
8. With your messages backed up, delete the old pst file(s). Move any other old pst files out of the Outlook files folder. Don't ask me why this worked, but it made the difference.
9. Start Outlook with the new profile. At this point, Outlook started very quickly and without problems. I hope it works for you.
10. Update the programs with the relevant add-ons. iTunes, McAfee, Sugar Sync, etc. all had add-ons in the Outlook start-up list. My Sugar Sync add-on was causing problems.
11. With Outlook running, reinstall your search program if you had one, using the latest update. For me it was Copernic that was the problem. It was set to index Outlook messages, but it was corrupted and had to be reinstalled.
11. Use msconfig to selectively reboot. I did this several times to make sure that no other programs were conflicting with Outlook. It took forever, and the results were negative, but it seems prudent.
This solution took me many boring and frustrating hours to work out. In the end, it was an outside program that was the problem. I hope this helps you.

Similar Messages

Outlook 2013 hangs at "Loading Profile"

I have been using various versions of Exchange and Outlook over the past 10 - 15 years. Until recently I have been using POP3 and SMTP as incoming and outgoing servers through my ISP and have had little or no problems configuring both. I obtained a new domain
and added an email address, all worked fine with POP3 and SMTP. I have 3 devices on which I can receive mail, a laptop, a smart phone and a small notepad. When I set up the mail client on the two mobile devices I set them so they would leave mail
on the server utilizing POP3/SMTP. While the mobile devices left mail on the server, the laptop configuration was set to pull mail from the server, which, again, worked just fine for me.
Then one of my computer friends suggested I try IMAP for my new account as I have 3 devices, and can receive mail on any one of the three and he says they would sync with each other. I was a bit nervous but though what the heck, what's the worst that could
happen. Using the settings provided by my ISP I set up IMAP on my laptop. I verified the settings, checked the other email addresses and downloaded any and all mail. The server gave me what I asked for. I reviewed the mail, sorted it, and deleted the junk
mail. OK, time to exit Outlook and restart the application..... Disaster struck!
When I open Outlook it hangs on the "Loading Profile" screen. I've tried to open it in Safe Mode and the same thing happens. I have uninstalled the entire office suite, ran a defrag utility and reinstalled Office, the same result happens, hangs
at the "Loading Profile", I am unable to get into Outlook at all to change any of the settings or return to POP3/SMTP and resolve this issue.
Until I set up IMAP as the client for my new domain everything worked. utilizing POP3/SMTP. However, now that I setup IMAP I am unable to receive or send/reply to mail on the laptop
using any of my email accounts other that ones unassociated with Outlook.
I am able to receive mail on both the smart phone and notepad but, I don't have access to my address book and can't send new email.
With all of the above in mind, how do I get into Outlook and reset all of the accounts so they once again work properly? Is there a related file or dll that maintains
the user profile that can be deleted without putting all of Outlook in jeopardy?
Thank You
Jim

Hi Jim,
Do you have Microsoft Lync installed? If so, please check your Task Manager and end the Microsoft Lync process task, then try starting Outlook to check the result.
If above doesn't help, please try to disable hardware acceleration via registry to check the result:
1. Press Windows key + R to open the Run command, type
regedit and press Enter to open the Registry Editor.
2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
3. Create a new Key and name it "Graphics"
4. Select Graphics, right-click on the right panel and create a New
DWORD (32-bit) Value and name it DisableHardwareAcceleration.
5. Enter Value data as 1.
In addition, can you create a new mail profile in Control Panel and then reconfigure your email account from scratch? See:
http://office.microsoft.com/en-in/outlook-help/create-an-outlook-profile-HA102749460.aspx
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2010 hangs when loading in "processing"

After upgrading from Windows 7 home to ultimate I am having problems with Outlook 2010. When staring the program hanks up on "processing"
Any idea what I can do to resolve this problem?
Pheresisman

Hi,
First, I suggest you try to start Outlook 2010 in safe mode [hold ctrl key while startup] to see if this issue is caused by some add-ins.
If it works fine in this situation, try to disable add-ins.
Click the File menu –> Options link –> Navigate to Add-Ins options.
Select
Disabled Items in the Manage dropdown and click the
Go button. This would display the following Disabled Items window using which you can see and also
re-enable the disabled add-in. You can select the ones you wish to re-enable and click the Enable button.
Second, ensure Outlook 2010 are not running in compatibility mode,
Locate C:\Program Files\Microsoft Office\Office14 Outlook.exe
Right-click
Outlook.exe, and then click Properties.
On the
Compatibility tab, click to clear the Run this program in compatibility mode for check box.
Click
OK and try to start Outlook again.
Hope that helps.

Exchange 2003 + Outlook 2010 hangs if deleted shared mailbox exists into profile

Environment - Exchange 2003 + Outlook 2010 published via Citrix
We recently did the cleanup of shared mailboxes which are no longer needed. However post our activity we found that many users are reporting that their Outlook is hanging for a long time during startup and it continues while working on outlook. Upon investigation
we found that their Outlook profile was having 1 or 2 shared mailboxes listed which were deleted from organization. As soon these shared mailboxes were removed from profile the Outlook started working fine.
Is this know issue of Outlook and if any hotfix available for same, I have already checked the 'download shared folder' option which isn't selected.
Absar

Hi,
Maybe the issue is related to the default behavior in Outlook.
How about try the following:
http://support.microsoft.com/kb/982697
Best regards,
Rex Zhang
TechNet Community Support

Outlook 2010 hangs when opening emails from a certain sender

I have a problem when we a receive a notification email from a certain sender. The email is actually from an internal address within the company. We receive email notifications when we receive a voice mail on our phone system and that email
is what is causing the problems. The email we receive is very basic and just has a small amount of text saying "IP Office Voicemail redirected message". When I try to open the email (or view when the reading pane is enabled) it hang Outlook
for about 20-30 seconds. This happens with every notification email we receive from that address. I tried locking up Outlook when it was hanging to see if I could get any error messages. In Event Viewer I got this:
"The program OUTLOOK.EXE version 14.0.7113.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel."
Things I have tried:
Clean install (of both Office and Windows)
Removing and recreating the Outlook profile
Setting Outlook to "Read all standard mail in plain text"
Updating Windows/Office
Setting our voice mail server to send from a different email address
Opening Outlook in safe mode
We are on a domain with Exchange. This started happening a couple of months ago.
Any ideas as to what I can try next?
Thanks.

Hi JW_IC,
Does this issue occur OWA?
If OWA not hangs, it seems an issue on the Outlook client side.
I found that you have done all operations on the Outlook client side and still not worked.
How about following the error message, "To see if more information about the problem is available, check the problem history in the Action Center control panel",
to check the problem in the Action Center control panel. Please paste the details without sensitive information for the further troubleshooting.
I suggest updating Outlook 2010 to the latest version for test.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2010 hangs when opening older calendar items

Hi,I have a really odd issue.One user has a bit of a vague issue - where Outlook 2010 (32 bit, on Windows 7 64) freezes up (not responding) when user is trying to open a calendar item he has created himself in a group calendar also created by himself.So, a quick google search finds, besides a lot of advertised non working items, in general tips like "check mailbox size" (User is at 70% of allowed size, where allowed size is a mailbox of 1GB)Or, run outlook in safe mode to see if any add in or plug in causes this. Sadly - in safe mode exactly the same happens - Outlook stops responding.No other user has the same "owner" rights on this calendar, so it`s hard to reproduce.And now for the really odd one - any item listed before June 1st (2015) causes the issue. Any item from June 1 and onwards opens as it should.I have difficulties wading...
This topic first appeared in the Spiceworks Community

Hi JW_IC,
Does this issue occur OWA?
If OWA not hangs, it seems an issue on the Outlook client side.
I found that you have done all operations on the Outlook client side and still not worked.
How about following the error message, "To see if more information about the problem is available, check the problem history in the Action Center control panel",
to check the problem in the Action Center control panel. Please paste the details without sensitive information for the further troubleshooting.
I suggest updating Outlook 2010 to the latest version for test.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2010 - IMAP and Roaming Profiles

Hello,
If we setup a roaming profile user with an IMAP account in Outlook 2010 everything works on the machine the account was created on. If the user logs off and uses another machine they get the following message when trying to send an email:
"Task '*Email Address* - Sending' reported error (0x8004010F) : 'Outlook data file cannot be accessed.'
They are able to receive email without an issue.
I've seen other people report the same problem but with no fix reported. I wonder if anyone had made any progress on this.
Thanks,
Andrew

I have come up with a temporary solution. I say temporary because it involves redirecting the pst files to a network share, which is not recommended by MS. That said, our users have not had any issues with their personal/archive
pst files being on a network share as long as the PC they are working is local to the network share, i.e. in the same building on the same local network.
We have several users that share systems, some physical, some virtual, set up with roaming profiles. We ran into the situation described above when one of the users needed to access a gmail account via Outlook 2010. Along with roaming profiles,
the users are in a GPO which enforces folder redirection, so the server share was already set up..
\\ServerName\GPO_Redirect\%username%
I added the Outlook2010 ADM (outlk14.adm) to the GPO, and enabled... "User Configuration/Administrative Templates/Microsoft Outlook 2010/Miscellaneous/PST Settings/Default location for PST files" ...and set the value to \\ServerName\GPO_Redirect\%username%\OutlookPSTRedirect
I had to remove the existing IMAP account from Outlook and readd it. Doing so created the "OutlookPSTRedirect" folder automatically under the user's network share and the [email protected] file was created there. Everything seems to be working fine
after multiple logoffs and logons to different systems. No (2), (3), (4), etc. file versions are being created, messages do not get stuck in the outbox, folder view settings are remembered, etc., etc.
Apparently you can also set the "ForcePSTPath" registry value manually, but I have not tested that.

Outlook 2010 hangs after applying KB2956203 update

Hi All,
We have Outlook 2010 with Exchange 2010. After installing the latest Patches for Outlook (KB2956203) we had problems sending outlook forms. The Outlook not responds then it will close.
After uninstalling this patch the Outlook works fine. Had anyone encountered the same problem?
Thanks
Jim

Hi,
Thank you for your reporting. We have noticed this, and would like to collect more information for further investigation.
Can you guys share your detailed system info? Also, if you have any log files about the issue, kindly share with us by sending them to this email account:
[email protected] (please use the link of this thread as the subject).
We appreciate your assistance with this.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Outlook 2010 hangs when selecting a meeting invite

Sometimes when the users click on a meeting invite from a user from a different company (Full Trust between domains)Outlook shows the
"Searching for this meeting..." message and hangs. According to Microsoft this is just checking the conflicting appointments and this message should disappear after few seconds but it does not. The only way to recover outlook is to
end the outlook.exe task from the task manager. I have tried creating new outlook profile, new ost file or even a different computer but the issue remains. Can't find any solution on the net. Any help will be appreciated.
The email account is configured to use an Exchange server... and the computer is connected to a domain. The email is coming from a company which has full trust with our company's domain.

Hi,
Does this issue occur on OWA?
If not, I would suggest we use the process monitor to see where does Outlook hung when opening the meeting request.
Regards,
Simon Wu
TechNet Community Support

BEX error, Outlook 2010 won't load

After reading a few threads relating to this, I still haven't been able to resolve the issue.
Unable to load Outlook in safe mode, have installed MS Office, updated USB and Display drivers all to no avail. Dissimilar to other threads it states the fault module is WININET.dll
Any assistance appreciated.
Problem signature:
Problem Event Name:   BEX
Application Name:   OUTLOOK.EXE
Application Version:   14.0.7113.5000
Application Timestamp:   527d636c
Fault Module Name:   WININET.dll
Fault Module Version:   9.0.8112.16533
Fault Module Timestamp:   52f1fb5a
Exception Offset:   0009c100
Exception Code:   c0000409
Exception Data:   00000000
OS Version:   6.1.7601.2.1.0.256.48
Locale ID:   1033
Additional information about the problem:
LCID:   1033
skulcid:   1033

Hi，
When using command prompt to replace the corrupted dll file, Open the command prompt window with administrative priviledges and remember to take ownership and give yourself administrator permission like
takeown /f C:\windows\location of the file
icacls C:\windows\location of the file /grant administrators:F
Icacls
http://technet.microsoft.com/en-us/magazine/2007.07.securitywatch.aspx
http://technet.microsoft.com/en-us/library/cc753525.aspx
then use the copy command to perform the copy action
example
copy C:\windows\Microsoft.NET\framework\abc.dll C:\windows\system32\abc.dll to copy abc.dll file from one location to another.
If you have a restore point, you can also return your system to a previous state when the computer is functioning fine.
Or if you have a installation disk, you can perform a repair install to fix the error, please refer to this link
http://support.microsoft.com/kb/2255099/en-us
Yolanda Zhu
TechNet Community Support

Outlook 2010 Hangs

Outlook hangs when am changed POP to IMAP for incoming and outgoing in exchange server
Its Very slow and hangs even if i open any messages in my office
I don't know what to do
We are using broadband connection
Hardware memory also good
Pls give me any solution to overcome this

Now we are using .com in IMAP exchange server
By opening message it not responding and hangs up
But there is another problem also
Mail content are changing like when users receiving mail signature or mail content is different that another user signature and collapsed
Pls Give me solution

Outlook Hangs - Loading Profile / Add Account Stage - Office 365 on Windows 8.1

I have been using outlook via the Office 365 offering for a year. Then 2 days back suddenly my outlook stopped downloading mails from my mail server. It did however send mails.
I went online to check the various causes and after following lots of advice I did all of the below actions:
1. Making sure the OS and Outlook 2013 are installed with the latest updates.
2. Performing a clean boot and trying to open outlook and add account in that mode
(it stops responding)
3. Deleting OST file
4. Deleting profile
5. Running outlook in safe mode (pressing Ctrl while starting up outlook) and trying to add account
(it stops responding)
6. Completely uninstalled office 365 with the fixit tool and then reinstalled
I ended up with Outlook not loading at all. None of the above steps have worked.
If I directly start outlook, it hangs on loading profile.
I have opened control panel, searched for "mail", opened that and deleted profile, then created new profile. After that when I try adding account, it hangs (stops responding) at that adding account stage as well.
This has started suddenly, till 3 days back everything was absolutely fine.
In another forum post, opening Outlook in safe mode was marked as answer. As stated above it has not worked for me.

Hi,
Definitely this seems to be an issue when loading the profile, I've seen many people resolved this problem by disabling hardware acceleration in Office.
Since it's a global setting, you can disable it in Word, Excel, then it will also apply to Outlook.
For example in Word, go to FILE -> Options -> Advanced -> Display -> Check "Disable hardware graphics acceleration" -> OK.
We can also configure this through GPO or registry, more details can be found in this article:
http://social.technet.microsoft.com/Forums/en-US/cc26ac52-5c94-468e-ac34-35c9dcc5b422/hardware-graphics-acceleration?forum=outlook
Hope it helps.
Regards,
Melon Chen
TechNet Community Support

Microsoft Outlook 2010 very slow start up

Hello there,
Whenever I log on to my Computer and open my Outlook - it takes forever to start up, it's always slow on the 'Loading profile' part. Takes about 10 mins sometimes. However this only happens when I first switch on my Computer - if I close down outlook
and open it again then it loads fine, however if I were to shut down my computer and open it again - then the slow load up process would happen all over again. We currently use Microsoft exchange for our emails. And my outlook has two profiles but only uses
one of them. Should I perhaps delete both profiles and create a new one? I've disabled plugins but that doesn't seem to be the problem. Any ideas?
Many thanks,
Michael Peters

Hi Michael,
Please run Outlook under the safe mode to avoid some AVs and add-ins for testing.
If it works under the safe mode, it seems some AVs or add-ins lead this issue. Please disable them properly.
Please re-create profile to refresh the caches for testing.
Also found some similar thread for your reference:
Outlook 2010 is taking forever to open and load,
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-is-taking-forever-to-open-and-load/c4efcd45-ed61-4a97-9178-b1f1c02ca1e2
Outlook 2010 stuck on loading profile
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-stuck-on-loading-profile/4ae77263-3173-4ac7-9758-e4483b16a45a
Hope it is helpful
Thanks
Mavis
Mavis Huang
TechNet Community Support

Outlook 2010 will not open with icloud installed

Outlook 2010 and iCloud were working great together on my pc until about a two weeks ago. Then I could not open outlook 2010. Established new profile in Outlook without email address and Outlook opened. Downloaded iCloud and checked the boxes. When completed tried to open Outlook 2010 and it stopped at processing. Would not open. Removed iCloud from pc and Outlook opened. Is there now a conflict between iCloud and Outlook 2010. Still works great on my mac, ipad and iphone. PC, windows 7, office 2010

Hi tclarke2014,
Welcome to the Support Communities! The articles below will help you troubleshoot the issue you are having with iCloud and Outlook. In the links below, see the sections for Microsoft Windows (Microsoft Outlook):
iCloud: Troubleshooting iCloud Calendar
support.apple.com/kb/TS3999
iCloud: Troubleshooting iCloud Contacts
support.apple.com/kb/TS3998
I hope this information helps ....
- Judy

Outlook 2010, Win 8.1 and BCM 2010 - gadgets not loading - Outlook dies

Can someone help with this condition:
Environment: Win 8.1 all Win updates installed, Outlook 2010 and BCM 2010, SQL Server 2008 Svc Pk 3, new Dell 660s
Outlook 2010 dies when BCM 2010 Business Contact Manager tries to load GADGETS onto the BCM Dashboard. Outlook puts up a message box: A problem has caused
the program to stop working correctly, Windows will close the program and notify you IF a solution is available"
This on Win 8.1 with SQL Server 2008 service pack 3 loaded on client PC. Remote SQL DB on another PC in same office.
Other PC's with Win 7 in same office have no issues loading BCM 2010 Gadgets.
Thanks for anyone's assistance

Please check if the issue still persists in a new Outlook profile?
http://support.microsoft.com/kb/829918/en-us
Try to disable all of add-ins except for BCM related ones to avoild the other application conflicts.
Get the detail Event log from "eventvwr" and post it here for further checking. Thanks.
Tony Chen
TechNet Community Support

Outlook 2010 Hangs at Loading Profile

Similar Messages

Maybe you are looking for