Outlook 2010 - IMAP and Roaming Profiles

Hello,
If we setup a roaming profile user with an IMAP account in Outlook 2010 everything works on the machine the account was created on. If the user logs off and uses another machine they get the following message when trying to send an email:
"Task '*Email Address* - Sending' reported error (0x8004010F) : 'Outlook data file cannot be accessed.'
They are able to receive email without an issue.
I've seen other people report the same problem but with no fix reported. I wonder if anyone had made any progress on this.
Thanks,
Andrew

I have come up with a temporary solution. I say temporary because it involves redirecting the pst files to a network share, which is not recommended by MS. That said, our users have not had any issues with their personal/archive
pst files being on a network share as long as the PC they are working is local to the network share, i.e. in the same building on the same local network.
We have several users that share systems, some physical, some virtual, set up with roaming profiles. We ran into the situation described above when one of the users needed to access a gmail account via Outlook 2010. Along with roaming profiles,
the users are in a GPO which enforces folder redirection, so the server share was already set up..
\\ServerName\GPO_Redirect\%username%
I added the Outlook2010 ADM (outlk14.adm) to the GPO, and enabled... "User Configuration/Administrative Templates/Microsoft Outlook 2010/Miscellaneous/PST Settings/Default location for PST files" ...and set the value to \\ServerName\GPO_Redirect\%username%\OutlookPSTRedirect
I had to remove the existing IMAP account from Outlook and readd it. Doing so created the "OutlookPSTRedirect" folder automatically under the user's network share and the [email protected] file was created there. Everything seems to be working fine
after multiple logoffs and logons to different systems. No (2), (3), (4), etc. file versions are being created, messages do not get stuck in the outbox, folder view settings are remembered, etc., etc.
Apparently you can also set the "ForcePSTPath" registry value manually, but I have not tested that.

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Outlook 2010 Home and Business

Hello,
I have Outlook 2010 Home and Business and I have IMAP email account. Outlook made connection automatically and I am getting an error : Synchronizing subscribed folders for [email protected] and Checking for new mail in subscribed folders on [email protected]
Of course I did try to remove the account and install it again.
https://support.office.com/en-US/Article/Add-or-remove-an-email-account-5a74e3be-7e11-4d9b-99f7-08ec25e9d072?ui=en-US&rs=en-US&ad=US
I looked on Microsoft website and tried also this
https://support.microsoft.com/kb/929135?wa=wsignin1.0
The problem is still there.
Any ideas?

Hi,
As per the description, I'm assuming that you are having synchronization issue with your IMAP account in Outlook.
"Synchronizing subscribed folders for [email protected] and Checking for new mail in subscribed folders on
[email protected]" - This is not an error message, did you see any sync errors in Outlook? Any Send/Receive error codes?
You can try below steps to troubleshoot the issue:
Check if your email account settings (incoming/outgoing mail server, server port numbers...) are correct. You can get this information from your ISP or email administrator.
Disable virus scanner integration.
Loading Outlook in Safe Mode to see if add-ins are the cause of the issues: Press Win + R and type "outlook.exe /safe" in the blank box, then press Enter.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Iphone 6 sometimes syncs with outlook 2010 calendar and sometimes it won't. I manually sync to a laptop.

How do I get my iphone 6 to sync with outlook 2010 calendars and contacts everytime? I have the correct boxes checked in ITunes and sync to a laptop.

I am using Outlook 2010. I bought the Iphone 6 yesterday. My contacts are syncing perfectly - I created a test contact in outlook and it synced to the phone. However, my calendar is not syncing.
I have tried
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Outlook 2010 IMAP error 0x800cccdd and Timeout

Dear all, need your help,
Users in branch office reported error popped up in Outlook 2010:
Your IMAP Server closed the connection.
Clicked the detail and the following are shown:
Timeout
Protocol: IMAP
Server: xxx.xxx.xxx
Port: 143
Error Code: 0x800CCCDD
We have tried replacing user profiles, disable automatic send/receive for IMAP, run scanpst.exe to repair the PST files but none worked.
In our Exchange 2007 server (SP3 RU11), we found warnings in IMAP services:
An IMAP client has specified a literal whose value (132192474) is larger than the configured maximum of 52428800.
User: <one of the user name>
Client IP address: <branch office IP>
We are not sure if these 2 are related. Please advice.
Thanks,
Rayson

Dear all,
I have retrieve the logs from one of the users that has this pop up.
At end of the IMAP log, I found the following:
IMAP: 13:52:48 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:52:48 [rx] + IDLE accepted, awaiting DONE command.
IMAP: 14:02:45 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 14:02:45 [rx] * BYE Timeout
IMAP: 14:02:45 [db] Connection to 'aaa.bbb.com' closed.
IMAP: 14:02:45 [db] OnNotify: asOld = 5, asNew = 0, ae = 5
IMAP: 14:02:45 [db] ERROR: "Your IMAP server closed the connection.", hr=0x800CCCDD
In those successful case:
IMAP: 13:51:26 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:51:26 [rx] 5q4z OK NOOP completed.
IMAP: 13:51:26 [tx] 7xl6 IDLE
IMAP: 13:51:26 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:51:26 [rx] + IDLE accepted, awaiting DONE command.
IMAP: 13:52:07 [tx] DONE
IMAP: 13:52:07 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:52:07 [rx] 7xl6 OK IDLE completed.
IMAP: 13:52:07 [tx] 4u0o LOGOUT
IMAP: 13:52:07 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:52:07 [rx] * BYE Microsoft Exchange Server 2007 IMAP4 server signing off.
IMAP: 13:52:07 [rx] 4u0o OK LOGOUT completed.
IMAP: 13:52:07 [db] Connection to 'aaa.bbb.com' closed.
IMAP: 13:52:07 [db] OnNotify: asOld = 5, asNew = 0, ae = 5
I noticed that in the " + IDLE accepted, awaiting DONE command.", successful case will have a [tx] DONE, but not so for those error case.
Any idea how this could happen? I though it is Outlook to send out the DONE as it is a [tx].
Please advise.
Rayson

7310 - Problem with CIFS and Roaming Profiles since upgrade to 2010.Q1.0.2

We have developed a strange problem with our environment which I'm pretty sure is down to the upgrade to 2010.Q1.0.2 from 2009.Q3.4.1 on our 7310 (all the previous 2009 releases had been fine) since nothing else has changed in our environment. I suspect some changes to the underlying CIFS server causing this?
We have virtual Windows servers hosted on a VMWare VSphere cluster which are stored on the 7310 via iSCSI LUNs and also CIFS shares on the 7310 for home directories and separate CIFS shares for roaming profiles - all paths are correct in AD for each user - we also use folder redirection for XP Pro clients to force things like "Application Data", "My Documents" etc. onto the Homedir share.
What we've been seeing recently (which only started happening after the upgrade) is a lot of failed logons to the domain for users. It looks like the usual corrupted profile problem that has plagued Windows forever ...the usual messages that it cannot log the user on with a copy of their roaming profile, and that it will use a temporary one. Some folder redirections (that are initiated via Group Policy) also don't get applied. Users don't see errors when logging off from a "good" profile, and NTUSER.DAT etc. seemingly gets written correctly - the next time they log on, around half the time the users will get these errors as described below:
Event viewer logs show "cannot find the file specified" errors for NTUSER.DAT, along with "directory name is invalid" errors for some of the folder redirections.
More worrying (and what I think might be the real reason for these failures) are the "offline caching is enabled on the roaming profile share" errors. I think that the client-side caching might not be working - possibly the profiles aren't getting flushed and written correctly upon logout?
Now, unfortunately the MMC snap-in for managing shares doesn't seem to support changing the behaviour for client-side caching on the CIFS shares (as confirmed in the latest 7000-series Admin Guide on page 198).
I've been thinking about unchecking the "Enable Oplocks" box which from the CIFS side would completely stop all client-side caching I presume?
Is this likely to be the culprit here, or is there any other known behaviour that could be causing these errors? Is it also worth disabling "Cache device usage" altogether for the Profiles share itself?
Can anyone help? It's a bit of a strange problem, and something I don't want to raise with Sun on our support contract just yet, since at first glance it looks like a Windows problem, but I suspect the storage could well be to blame...

Unfortunately, this is still not working correctly...
So, it looks like it's not related to the offline caching seeing as it all works on the Q2009 despite the warnings...
Some more errors coming out of userenv.log on the affected Windows machines:
USERENV(280.284) 10:07:33:230 ReconcileFile: GetFileAttributes on the source failed with error = 2
USERENV(280.284) 10:07:33:230 CopyProfileDirectoryEx: ReconcileFile failed with error = 2
and later:
USERENV(280.284) 10:07:33:245 GetShareName: WNetGetConnection initially returned error 2250
USERENV(280.284) 10:07:33:245 CopyProfileDirectoryEx: Leaving with a return value of 0
USERENV(280.284) 10:07:33:245 RestoreUserProfile: CopyProfileDirectory failed. Issuing default profile
...which then forces the TEMP profiles.
All other errors linked to this look like "file not found", "invalid path" etc. when the files are present and the paths are correct.
Manually mapping drives using CIFS with UNC paths sporadically fails too now. We have a bunch of GPOs that map shares to users depending on their group memberships - these too are sporadically failing.
It certainly looks to me like it could be a CIFS problem introduced in the Q2010 release.
I'm going to raise a ticket with Sun...

Outlook 2010 IMAP connection problem and not work with TLS enabled

Dear all,
Need your help. 5 users of my customer Outlook 2010 suddenly popped error message "Your IMAP server closed the connection". We checked that there is no problem in IMAP connection in Exchange 2007 server (SP3) (we tested with setup new
account in another Outlook and able to connect, send and receive email).
We are able to workaround the problem of that 5 users by disabling TLS in account setting for SMTP to Exchange. The users can then connect and able to send and receive. (however, in our testing above, there is no problem with TLS).
Could you help to enlighten me what may be the cause of this situation?
Best Regards,
Rayson Wong

Hi,
Please click File > Account Settings > Account Settings > Select the IMAP account and click
Change > More Settings button > Advanced tab, and then adjust the
Server Timeouts slider bar to a longer time to check the result.
Also make sure the SMTP server port number is set correctly.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

Outlook take time on roaming profile network

Dear All,
W have a network here of almost 100 clients. All the users have roaming profiles with hot desk... The problem is when any user logs on on different machines, it takes ages to load their outlook. I need the best solution to cop out this issue becasue users
get really frustrated. We are using Outlook 2010.
Thnaks,

Hi zeeali,
According to your description, my understanding is that Outlook 2010 takes a loog time to load roaming profile.
Synchronizing the local and network copies would slow down Windows startup and shutdown considerably.
There are some similar posts, please check if they are useful for you:
https://social.technet.microsoft.com/Forums/en-US/8a678dab-16c1-4a8b-b9cc-03c16ad7bd65/outlook-for-roaming-profiles?forum=outlook
https://social.technet.microsoft.com/Forums/en-US/5aeb0e17-a436-47e3-beb3-796c5f24032c/roaming-profile-users-taking-long-time-to-login?forum=w7itprogeneral
In addition, there is a dedicated forum for Office 2010, I suggest you create a new thread on the dedicated forum. The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums
regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Office forum:
https://social.technet.microsoft.com/Forums/en-US/home?forum=outlook
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Wendy Li
TechNet Community Support

Weird Inbox Outlook 2010/13 and Exchange

Really weird one this.
I've migrated 7 accounts across from IMAP to Exchange.
5 have migrated across really well.
2 are having problems with the Inbox in Outlook 2010 and 2013.
They both sync all folders to exchange except for the Inbox.
The Inbox show all the emails up to the date of the migration.
But nothing after that.
Using the web OWA does show these latest emails.
So the Outlook Inbox is not syncing with the latest Exchange Inbox.
Any ideas?
I've opened the account using different profiles and different machines with Outlook 2010 but still get the same problem.
Adding the account to an iphone does show the correct Inbox.
FURTHER RESEARCH:
In Outlook 2010 I created a new Folder called "Copy from Inbox"
When a new email arrives, there's a brief period where you see a new email has arrived notice.
I can click on this and I see the new email!
I then move it to the new folder I created above.
I can then see the new emails!
I just can't see them in the Inbox, even though the total count and the unread numbers go up every time a new email arrives.
And this only happens on 2 out of the 7 accounts.
YET MORE RESEARCH :)
In Outlook 2013:
I've labelled my missing emails "test" in the subject line, when I search the current Folder using "test" they are there.
However when I search using Current Mailbox, they disappear.
When I go back to Inbox they disappear.
I'd really appreciate any help, this is driving me insane :(

Unfortunately mailboxes imported to Exchange from IMAP accounts can be a pain as I've found myself! There's a few things that could be causing this.
1) If there's an IMAP filter still being applied to the mailbox, or specifically the inbox that can cause it to not display new mail items. In Outlook 2010 / 2013 I think (I'm looking at Outlook but don't have a mailbox with this issue to check) you
need to go into the View tab, select Change View, Manage Views, and you should see that Filter is set to something. Modify the view and remove the filter. Hopefully that will display the messages again.
2) If that doesn't resolve the issue (or if you see other issues with those mailboxes) check out
http://mellositmusings.com/2012/08/29/exchange-2010-mailboxes-inherit-imap-folder-views-and-attributes-if-imported-from-a-pst-dump-of-an-imap-account/ which goes into detail of how to resolve these issues. The issue I've seen (listed about half way down)
if that the folders retain the container class of IPF.IMAP rather than IPF.Note used by Exchange. You can correct that manually by using MFCMAPI* or if you have Exchange 2010+ you can use EXFolders do update all the folders as a batch.
*Note, if you use MFCMAPI be VERY careful. There's no error checking, you can change / break almost anything in the mailbox and changes are immediately applied, eg no making a change, going "oops", and clicking cancel rather than save.

Outlook 2010 IMAP account will not send emails

Hi Everyone,
I have 123-reg.co.uk webmail account which I am setting up in Outlook 2010.
The issue is the mail will receive but not send. The sent mail goes to Outlook Data File/ Outbox and stays there.
I've checked and rechecked that I have the correct settings. I have ensured the options for
My server requires authentication and Use same settings as my incoming mail server are enabled.
The default outgoing smtp ports is 25 for 123-reg and I have tried there alternative port
587 which didn't work.
My anti virus software is Norton and I was wondering if I need an exception rule for
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If this is the case any idea how I do this in Norton?
Strangely all the same settings work fine on my HP laptop/iPhone but this is a new Acer Iconia. I'm trying to give us much information as I can as I'm tearing my hair.
All help very much appreciated

Hi,
We need to try basic steps for this mail stuck in outbox issue as below:
1. Work offline, move the stuck mail into another folder. Restart Outlook and Work online to send it again.
2. Temporarily uninstall or disable firewall and antivirus software.
3. Test in Outlook safe mode. (Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.)
4. Create a new profile and re-setup your account. (http://support.microsoft.com/kb/829918/en-us)
Let me know the result. Thanks.
Regards.
Melon Chen
TechNet Community Support

Outlook 2010 32bit and Office Communicator 2007 R2 integration

Have a machine running XP SP3, Office 2010 32bit and Communicator 2007 R2. The problem is communicator will not integrate with outlook it states that the mail profile is not configured correctly and to seek assistance. I have a windows 7 machine running
the same versions of software and it works fine. The mailbox for the user is on exchange 2010 and online archiving is not enabled.
I have searched for the answer to this problem but have yet to find one can anyone help?

Is the users default email address for Exchange the same as the users SIP address? I am pretty sure this can cause issues.
http://support.microsoft.com/kb/2000886
Andrew Morpeth
Lync Server Specialist - Auckland, NZ
Check out my blog

Outlook 2010 IMAP Auto Read Emails

Hi All.
I have an issue witch I'm hoping someone can help me.
I have android, ipad, 2
pcs and a server. All the windows based systems use outlook 2010 and the server has 2010 too.
I have an issue that when using any device not including server that emails show up unread / read on all ok but
i have the server setup
to run IMAP setting the same as other devices except any emails over 14days old to download them to the server and delete from
host.
when
i run the server it download as it should and delete as it should but it also marks everything as read too so all devices say no new mails. I have to turn off the server outlook and only open it once a week or
i start missing emails.
I would like the server on all the time so
i can set rules for it to move emails, junk and auto replies but
i just cant have it on in case of missing emails that its auto setting as read.
Ive been through all settings and
cant find anything.
I also thought i might be able to make a rule saying if
email is marked as unread then leave as unread but no joy.
Thanks in advance for any help.
Stuart

Hi,
Would you please let me know the detailed steps to download and delete the old emails on Server? If you disable this function, would emails be auto-read?
Please run Outlook on the server in safe mode to determine if it's 3rd-part add-ins related:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
Regards,
Melon Chen
TechNet Community Support

Local and Roaming profiles not being created

Hello all,
I'm in need of help and I wondered if there was anyone out there with some suggestions.
The problem is that one of our sites has Netware 5 and Zfd3.2 and there are no longer any roaming profiles or local profiles being created. Volatile user is not used. Roaming profiles go to the users home directory. All file rights are fine. DLU is still working. Novell client on W2K workstations is 4.90. All other sites appear to be OK.
I suspected that the user policy was at fault and so created a test user package and associated a test user to it = same result.
I have checked from top to bottom and compared all settings to other sites and can see no difference or anything unusual. I've been working on this for 2 days now and I'm going grey and bald.
Any suggestions anyone?
I'll buy a pint for anyone with the answer - LOL.
Thanks in advance
Alan Graham
email: [email protected]

elvisgraham,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
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the other self support options and support programs available.
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Be sure to read the forum FAQ about what to expect in the way of responses:
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If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
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Outlook 2010 sounds and Dual Monitor Mode

Every time I hook up a monitor (analog connector) to my laptop (lacks a digital monitor port), I lose system sounds only in Outlook 2010. I'm running Vista 64-bit. Other applications make system sounds, like Internet Explorer and Windows Media plays media just fine, but not Outlook 2010 (I had 2003 before, and didn't have a problem - it's only when I updated to 2010 that I ran into the problem). There is one time the sounds will play - right before I receive in my system tray a notification that there are 'critical updates' to be made to my system.
I tried turning off the monitor, but leaving it connected. Still no sound. It cannot be connected to my laptop for the sound rules to work in Outlook 2010.
I've gone to the Microsoft site and checked out all their recommendations. They don't have anything that comes close to addressing this (that I found). I figure that it is probably on the Outlook 2010 side, but am hitting a wall there. Figured I'd try here, where the hardware sits to fish for others' experiences.
Thanks

... ...,it started experiencing a perpetual Send/Receive mode and when this started, only outgoing emails have been possible.
So your Outlook will send out but not receive? Have you checked your email on the web based access?
Are you able to see any unread messages there? If you can, then it is most likely a setting in Outlook, or possibly a port is blocked on your network. Try to check if your incoming settings are correct in Outlook, you might want to contact your ISP
for the info.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Best solution for data availability for end users --- reverse redirected folder and roaming profile

Roaming profiles and redirected folders do not seem to work for our environment. They often become troublesome and cause much help desk time and resources.
Is there a way to have a roaming profile and redirected folder configuration however have the local workstation have the primary copy and have the "server side" version be a backup?
This would seem to allow the user to have a constantly updated local copy and also have a backed up version on the enterprise server side available.

Hi,
I'm afraid there is no such function for saving the main copy on local side.
However if the sync of your roaming profile or folder redirection is not working well, it will still affect the result even if the function is available.
Also roaming profile is for "using same profile on different client computers", if the primary copy is on client it will not affect the purpose.
And for folder redirection it supports Offline Files so client should have a local copy when sync is not work.
If you have any feedback on our support, please send to [email protected]

OUTLOOK 2010 TROUBLE AND I DO NOT want a yahoo acount

I get the bad password or user name when I follow your direction to the letter! Several other post with this issue. Somehow att indicates yahoo is at fault. and that an account should be created with yahoo???? I payy ATT I want to deal with ATT and do not want a yahoo account.Please give me strait forward direction on how to setup outlook 2010, THAT ACTAULLY WORK!!!!!!@!@tHANKS A BUNCH I HAVE BETTER THING TO DO WITH MY SUNDAY bad new costumer experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! sHOULD NOT BE THIS HARDMY ROAD RUNNER ACCOUNT WORKS FINE,

UserA, sometimes you have to log in here: https://att.yahoo.com/ with your credentials and then log in here: https://www.yahoo.com/
This will sync up both accounts. Then try outlook and see if it works.

Outlook 2010 - IMAP and Roaming Profiles

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