Outlook 2010 IMAP error 0x800cccdd and Timeout

Dear all, need your help,
Users in branch office reported error popped up in Outlook 2010:
Your IMAP Server closed the connection.
Clicked the detail and the following are shown:
Timeout
Protocol: IMAP
Server: xxx.xxx.xxx
Port: 143
Error Code: 0x800CCCDD
We have tried replacing user profiles, disable automatic send/receive for IMAP, run scanpst.exe to repair the PST files but none worked.
In our Exchange 2007 server (SP3 RU11), we found warnings in IMAP services:
An IMAP client has specified a literal whose value (132192474) is larger than the configured maximum of 52428800.
User: <one of the user name>
Client IP address: <branch office IP>
We are not sure if these 2 are related. Please advice.
Thanks,
Rayson

Dear all,
I have retrieve the logs from one of the users that has this pop up.
At end of the IMAP log, I found the following:
IMAP: 13:52:48 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:52:48 [rx] + IDLE accepted, awaiting DONE command.
IMAP: 14:02:45 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 14:02:45 [rx] * BYE Timeout
IMAP: 14:02:45 [db] Connection to 'aaa.bbb.com' closed.
IMAP: 14:02:45 [db] OnNotify: asOld = 5, asNew = 0, ae = 5
IMAP: 14:02:45 [db] ERROR: "Your IMAP server closed the connection.", hr=0x800CCCDD
In those successful case:
IMAP: 13:51:26 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:51:26 [rx] 5q4z OK NOOP completed.
IMAP: 13:51:26 [tx] 7xl6 IDLE
IMAP: 13:51:26 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:51:26 [rx] + IDLE accepted, awaiting DONE command.
IMAP: 13:52:07 [tx] DONE
IMAP: 13:52:07 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:52:07 [rx] 7xl6 OK IDLE completed.
IMAP: 13:52:07 [tx] 4u0o LOGOUT
IMAP: 13:52:07 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 13:52:07 [rx] * BYE Microsoft Exchange Server 2007 IMAP4 server signing off.
IMAP: 13:52:07 [rx] 4u0o OK LOGOUT completed.
IMAP: 13:52:07 [db] Connection to 'aaa.bbb.com' closed.
IMAP: 13:52:07 [db] OnNotify: asOld = 5, asNew = 0, ae = 5
I noticed that in the " + IDLE accepted, awaiting DONE command.", successful case will have a [tx] DONE, but not so for those error case.
Any idea how this could happen? I though it is Outlook to send out the DONE as it is a [tx].
Please advise.
Rayson

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