Outlook 2010 looking for credential tile

Hi,
I have just recently purchased a G570 and I am having trouble installing Outlook 2010. It keeps coming up saying 'looking for credential tile'. I have done a search on this and someone has said that this is due to the Lenovo face verify thing, please see link below
http://msmvps.com/blogs/thenakedmvp/archive/2010/09/17/quot-looking-for-credential-tiles-quot-messag...
Does this sound about right? Or if anyone knows how to fix this problem, that would be great.
Thanks
Paul
Solved!
Go to Solution.

Hi,
VeriFace is the problem and as soon as you uninstall it the problems with outlook 2010 go away.
That is all fine, but now i do not get the benefit of the software Lenovo boast about and in fact sold to me with my G570. WHAT IS LENOVO DOING ABOUT THIS OLD PROBLEM? Even if it is just to put a warning in the literature and also to stop pre-installing software that conflicts with what is pretty much an INDUSTRY standard. Come on Lenovo, show us that you are a professional organisation. It is possible to solve this since my DELL E4300 has fingerprint recognition and I have not had the problem running the same 64 bit Windows 7 and Office 2010.
Please let us have the solution!!!!!!!!!!!!!!

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Outlook stuck on looking for credential tile

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repair office. Remove and re installed again.
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Hi,
This issue may occur when you are connected to Exchange using Outlook Anywhere and have a third-party authentication service application installed on the computer. Microsoft Product Support teams have seen this issue occur in some cases with the Lenovo
VeriFace program.
If you are experiencing this issue, either disable or uninstall the third-party authentication service application. Uninstalling the application can be performed in the
Programs and Features Control Panel.
For more information about this issue, we can refer to this kb below:
https://support.microsoft.com/kb/2938468
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Outlook 2010 prompting for password

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>NExt og to Connection tab - Exchange Proxy settings - Proxy authentication settings - is it set
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Proxy settings:
auth_param ntlm program /usr/bin/ntlm_auth --helper-protocol=squid-2.5-ntlmssp
auth_param ntlm children 50
auth_param ntlm keep_alive on
auth_param basic program /usr/lib/squid3/squid_ldap_auth -R \
-b "DC=domain,DC=local" \
-D "CN=Squid Proxy,OU=TI,OU=Domain,DC=domain,DC=local" \
-W passldap \
-f "sAMAccountName=%s" \
-h domain.local
auth_param basic children 20
auth_param basic realm Domain Internet Proxy
auth_param basic credentialsttl 8 hours
external_acl_type ADS children=50 ipv4 ttl=60 %LOGIN /usr/lib/squid3/squid_ldap_group -S -K -b "DC=domain,DC=local" -f "(&(objectclass=person)(sAMAccountName=%v)(memberof =CN=%a,OU=Domain,DC=domain,DC=local))" -D "CN=Squid Proxy,OU=TI,OU=Domain,DC=domain,DC=local" -s sub -W ldappass domain.local
tks.

Outlook 2010 looking for credential tile

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