Outlook 2010 -Mailbox Cleanup wizard does not start when using cached mode

We are using Outlook 2010 with Exchange 2003 server.
Currently all users are using online mode, but for some problem, I need to persuade the users to change to use cached mode.
Recently we find that when user
mailbox reaches its size limit and try to send an email message in Outlook 2010 that is in cached mode, the email message stays in the
Outbox and the Mailbox Cleanup wizard does not start. It just prompts
for "send and receive error". As most of the user would not look for what the error is referring and just call IT to fix. Even worst is, they didn't realize that the mail is still in outbox.
I find the KB2544027 describing this issue but was not available and suggest to install 2596485.
http://support.microsoft.com/kb/2544027/en-us
I've try to install the hotfix and install Office 2010 SP2 but just doesn't work.
Does anyone know how can I fix it?
Thanks!

Hi,
Based on my research from the internal resource, this issue has been fixed in build 14.0.6126.5000 or less. I suppose that the hotfix not available because it has been involved in the release.
I’d like to confirm your Office 2010 build number so that we can conduct a deeper analysis on this issue.
In addition, make sure you have installed the latest update for Office 2010.
Best Regards,
Steve Fan
TechNet Community Support

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