Outlook 2010 - Move to public folder brings an error "the folder is not available"

Hi
we have exchange 2010 SP3 in our organization
clients use both 2010 SP2 \ 2013 outlooks
when moving an item from the mailbox to a public folder directory the item moves successfully, and the directory is added to the recent directories under the "Move" button.
then, when I try to move another item to a public folder directory from the dropdown recent list I get the error message:
"The folder is not available"
obviously it's available as I can do the same action manually. it happens on Outlook 2010, Outlook 2010 SP2 and Outlook 2013
for all the users
so it's not a profile or a user's issue
I saw many posts with the same error but they mostly talk about pst files and the solution is the kb
2405793‎ which is already included in SP2 + out users don't use pst. everything is in exchange
hope to get some answers before I open support case at MS
Tamir Levy

Hi Tamir Levy,
From your description, when you drag an item to public folder, it is successful. When you use the "Move" button to move an item to public folder, it occurred the above error. If I have misunderstood your concern, please let me know.
I recommend you check if the issue also exists via OWA. If the issue doesn't occur when you use OWA, please verify if the issue happens on Outlook online mode or in cached mode.
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

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