Outlook 2010 multiple item select problem
Hi,
I have a maddening issue with Outlook 2010. It has to do with a feature that has always worked 100% issue free in older versions of Outlook.
Outlook is somehow losing its mind where it comes to range selections. Specifically, there are 2 issues, with steps to reproduce.
Issue 1:
step 1) select a message
step 2) scroll down in the inbox, and shift-select a message 30 lines down (note: any number, not just 30, will do)
step 3) right click on the range, and select "Mark as read" (note: any other right-click action will do as well)
note: Upon completion of step 3, the range selection is lost inside of the inbox user interface.
step 4) to regain the view of the selected range, press and hold the shift key and then arrow up then back down
note: Upon completion of step 4, the entire range of 30 messages is shown as selected once more
Issue 2:
step 1) select a message
step 2) scroll up in the inbox, and shift-select a message 30 lines above (note: any number, not just 30, will do)
step 3) right click on the range, and select "Mark as read" (note: any other right-click action will do as well)
Upon completion of step 3, the range selection is lost inside of the inbox user interface.
step 4) to regain the view of the selected range, press and hold the shift key and then arrow up then back down
note: Upon completion of step 4, the entire range of 30 messages is NOT shown as selected; rather, only the number of messages that fit in the inbox view that were part of the selection are shown as highlighted. ie, if only 10 of the 30 fit in the
current view, only the 10 are shown as selected.
This is maddening, as it does not happen every single time.
Workarounds I have tried that did not solve the issue:
1) Update all BIOS and driver settings to the latest editions
2) Replace the mouse
3) Turn off the preview pane
4) Deleted the existing Outlook profile, and then created a new one
Please advise, this is an infuriating issue, which never occurred with older editions of MS Outlook!
Hello,
I tried your steps, but I cannot reproduce step 3. The selection didn't lost when I right clicked on the range and selected "Mark as read".
Please try to open Outlook in safe mode to check if the problem persists. To open Outlook in safe mode, press Windows key + R to open the Run command, type
outlook /safe and press Enter.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
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